customer support & client services managers Work, Jobs in gloucester, gls (with Salaries)

Client Excellence Lead
Griffiths Marshall Business Advisory —Gloucester
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
14d
Part-time Customer Service Manager
International Workplace Group plc —Gloucester
- Up to £19,000 a year
- Part-time
- Customer service
- Restaurant
1h
Customer Success Manager
Mears Group —Evesham
- Up to £45,000 a year
- Monday to Friday
- Management
- Customer service
- Maintenance
- Annual leave
- Employee discount
Team Leader, Contact Centre Operations (12 months FTC)
Kohler —Cheltenham
- Up to £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Senior Services Manager
GE Aerospace —Cheltenham
- Full-time
- Hybrid work
- Customer service
- Military
- Engineering
9d

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Client Excellence Lead
Griffiths Marshall Business Advisory —Gloucester
Must be capable of dealing confidently and professionally at the executive level with Clients; Possess strong interpersonal client service and communications…
£35,000 - £40,000 a year
Quick apply
14d
Colleague Services Administrator
Redkite Law —Gloucester
Flexible and mobile – happy to travel between our 19 offices when needed, with the occasional overnight stay, holding a full driving licence and business…
£25,461.60 a year
Quick apply

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customer support & client services managers jobs near gloucester, gls

Client Excellence Lead

Griffiths Marshall Business Advisory
Gloucester

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
14 days ago

Benefits

Free parking
Casual dress
Store discount
Employee discount

Qualifications

Analysis skills
Organisational skills
Payroll
Bookkeeping
Leadership
Communication skills
Time management

Full job description

As Client Excellence Lead you will play a critical role in shaping and executing the companies Client Excellence Strategy to make the client journey seamless and exceed client expectations.

Working closely with Head of Operations and Business Advisory, you will be responsible for the success of our operational delivery and client experience leading the Pod Support, Bookkeeping and Payroll teams to success. You will play a pivotal role in ensuring that we continue to adapt with new processes and systems; delivering training, having oversight of operational delivery and resolving any issues of how we operate, seeking out opportunities to simplify processes and production of management information.

Key Responsibilities and Accountabilities:

Client Journey Management: Oversee the entire client journey, identifying opportunities for improvement and ensuring consistency across all touchpoints.
Cross Department Collaboration: Work closely with other departments to ensure that all aspects of the client journey are aligned.
Team Leadership: Lead and mentor Pod Support, Bookkeeping and Payroll teams to ensure all members are aligned with the company’s Client Excellence goals and are equipped to deliver excellent and efficient service.
Work with Pod Leads to ensure smooth running of Pods.
Act as central point of contact for outsourced partners.
Oversight of operational delivery and addressing of issues identified. Work with individuals to ensure they are following procedures.
Rolling out and training processes, creating engaging content through different channels.
Play a proactive role in new systems and technology, overcoming challenges proactively and positively.
Working with the leadership team to understand strategic deliverables, supporting the success of adoption of new processes and systems.
Create and produce regular management information (MI) that will allow the Directors and team to make decisions based on facts.
Any other duties that are required by your line manager

Experience and skills

· Ability to work in a fast-paced environment with multiple initiatives with a can-do attitude;

· Possess strong interpersonal client service and communications skills (written and oral) are required, for both internal and client-facing matters;

· Strong personal drive for ensuring client success with a proactive focus;

· Must be capable of dealing confidently and professionally at the executive level with Clients;

· Strong background in a dynamic, problem solving, client service environment;

· Flexibility, integrity and creative analytical problem-solving skills;

· Ability to maturely lead and direct through challenges and escalated situations.

Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organisational skills
Multitasking and time-management skills, with the ability to prioritise tasks

Pay: £35,000.00-£40,000.00 per year

Benefits:

Casual dress
Employee discount
Free parking
Store discount

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in gloucester, gls

Client Excellence Lead

Part-time Customer Service Manager

Customer Success Manager

Team Leader, Contact Centre Operations (12 months FTC)

Client Retention Manager

Senior Services Manager

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