Service team leader Work, Jobs in Gloucester, Gls (with Salaries)

Refugee Resettlement Officer - Gloucestershire
Gloucestershire Action for Refugees and Asylum Seekers (GARAS) —Gloucester
- From £31,537 a year
- Weekend availability
- Hybrid work
- Computer literacy
- Flexitime
- Sick pay
Quick apply
12d
Event Planner - Cheltenham Racecourse - Jockey Club Experiences
Levy —Cheltenham
- £30,000 a year
- Full-time
- Continuous improvement
- Annual leave
- Employee assistance programme
Operational Control Centre Controller
Serco Plc —Gloucester
- £35,000 a year
- 12 hour shift
- IT
- Communication skills
- Employee assistance programme
Advice Session Supervisor
North and West Gloucestershire Citizens Advice —Cheltenham
- £27,316 - £30,152 a year
- Part-time
- Research
- Supervising experience
- Mentoring
- Free parking
- Store discount
Quick apply
5d
Insurance Sales Agent
Neilson Financial Services —Gloucester
- £30,000 - £40,000 a year
- Hybrid work
- Communication skills
- Life insurance
Quick apply
Duty Manager
The Range —Gloucester
- £28,500 a year
- Full-time
- Merchandising
- POS
- In-person
- Store discount
- Annual leave
Quick apply
13d
Customer Experience Manager
Stewart Golf Ltd —Gloucester
- From £42,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Life insurance
Quick apply
Executive Support
GCHQ —Cheltenham
- £35,134 - £37,892 a year
- Full-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
12d
Customer Service Supervisor
Arjo —Gloucester
- Full-time
- Continuous improvement
- Organisational skills
- Training & development
Charity Fundraiser - Breast Cancer Now
Charity Link —Gloucester
- £26,400 - £55,000 a year
- Weekend availability
- Communication skills
- Employee discount
- Referral programme
Quick apply
Service Colleague (Express)
ASDA —Gloucester
- £13.10 - £15.64 an hour
- 8 hour shift
- Customer service
- Employee assistance programme
- Employee discount
Team Leader
Gloucester Services —Gloucester
- £14.45 an hour
- Full-time
- Customer service
- Team management
- Training & development
Sales Assistant
Savers —Gloucester
- £9.75 - £13.00 an hour
- Weekend availability
- Customer service
- Retail sales
- Employee assistance programme
- Sick pay
Individual Placement Support (IPS) Team Leader
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £39,959 - £48,117 a year
- Full-time
- Team management
- Leadership
Filling Station Manager
Gloucester Services —Gloucester
- £34,611.20 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
5d
Head of Supply Chain Operations and Procurement
Kirintec Limited —Ross-on-Wye
- From £75,000 a year
- Full-time
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
Functional Assessor
Serco Group —Gloucester
- £40,000 - £42,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Part Time Branch Assistant
Booker Group —Barnwood
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
5d
B2B Debt Assistant
Ecotricity —Stroud
- £25,550 - £30,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Free parking
- Store discount
Quick apply
Customer Service Team Leader
HR Star —Cheltenham
- £25,000 - £35,000 a year
- Full-time
- CRM software
- Supervising experience
- Team management
- Free parking
Quick apply
4d

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service team leader jobs near gloucester, gls

Refugee Resettlement Officer - Gloucestershire

Gloucestershire Action for Refugees and Asylum Seekers (GARAS)
Gloucester

Quick apply

Job details

Permanent | Full-time
From £31,537 a year
12 days ago

Benefits

Flexitime
Company pension
Sick pay

Qualifications

Driving Licence
Computer literacy
GCSE
Case note recording
Case record updates
Signposting to community resources
Care and support plan development
Multi-agency care coordination

Full job description

Job Summary:
We are seeking a dedicated Refugee Resettlement Officer to join our team and support the significant expansion of our Refugee Programme through the UKRS and ARAP Resettlement Schemes. This is a unique and exciting opportunity for someone interested in gaining first-hand experience working on the frontline of a fast-paced, client-facing charity.

The successful candidate will assist individuals and families in their resettlement in to life in Gloucestershire. Interventions will be aimed to ensure families gain independence and feel integrated into their new communities, by supporting individuals and families through five stages of integration to include: Preparation, Housing, Finance, Education, Health and Employment.

Clients come from a variety of traumatic backgrounds, and are often living with the effects of their experiences, which may include trauma, PTSD, and domestic abuse situations.

A full driving license, and access to a vehicle, is essential for this role.
An enhanced DBS check will be required for this post.

Main Duties and Responsibilities

To develop and deliver comprehensive support plans for families who are newly arrived on the UKRS and ARAP Resettlement Schemes, and throughout their first years in the UK. This includes reviewing these at regular intervals to ensure they continue to fully meet the needs of all family members.
To be responsible for managing the full support needs of caseload families including helping them to apply for benefits and learn to manage their finances; organising and ensuring attendance at ESOL classes; facilitating access to medical services including initial health assessments and follow ups; applying for schools and ensuring children are supported to settle in; encouraging attendance at community groups and with other practical arrangements as needed on a bespoke basis.
To support individuals and families with complex physical and psychological vulnerabilities in order that they are able to link with the help that they need to overcome these as fully as possible.
To record, monitor and evaluate casework practice and maintain confidential records for each family using in-house data recording systems.
To manage the transition of allocated families from intensive support to independence by empowering families to understand the systems and develop the skills required to live well in the UK.
To provide support and advice in a manner which understands the core elements of the refugee journey (specifically the UKRS and ARAP Resettlement Schemes), the impact of trauma and principles for effective recovery.
To support and assist families to seek and secure meaningful and gainful employment to mitigate benefit cap restrictions; to include the development of CV’s and skills audits.
To build and maintain collaborative relationship with partner agencies and community services to provide effective support for families. This will include Benefits, Housing, English Learning, Healthcare and Social Care providers as well as others as needed.
To help other agencies understand the needs of the families of this programme and to help to avoid misunderstandings between parties due to cultural and language differences.
To connect families with meaningful engagement opportunities to enable them to build community connections and networks, develop confidence and learn new skills to improve their well-being.
To manage workload effectively using flexibility and adaptability, to ensure a good balance between competing priorities such as urgent client issues, pro-active casework support, medium to long term plans and other project work. This will include providing regular updates on all areas of work to the UKRS/ARAP Resettlement Team Leaders.

Professional Development:

Keep up to date with legislation, policies and procedures and undertake appropriate training particularly with migration.
Undertake cultural awareness training where appropriate and understanding of UK processes in order to assist the new families as they settle.

Administration:

Use IT, maintain accurate records and GARAS diary.
Prepare for and attend supervision sessions, team meetings, staff meetings and meetings with external partners.

Other Duties & Responsibilities:

To demonstrate commitment to the aims, principles and policies of the UKRS/ARAP projects.
Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
To abide by GARAS’ confidentiality requirements.
To maintain relevant professional boundaries.
To undertake any other duties and tasks as may lie within the scope of this post.

Person Specification

Candidates will be shortlisted on the following specifications and need to address each of them in their application.

All relevant experience whether paid or voluntary, in the UK or overseas may be included. GARAS values different and creative ways of working.

Essential:

Experience of providing advice and support to vulnerable people.
A strong understanding of services available and the needs of refugees moving to the UK.
A willingness to learn quickly and develop new skills to support your client group.
A good understanding/experience of the processes in relation to the following systems: Benefit, Education, Employment, Health and Social Care, Housing, and Financial Management.
The ability to prioritise tasks, to identify and work to deadlines and to manage time effectively under your own initiative.
The ability to communicate effectively and sensitively with clients, and to manage difficult situations.
An understanding for the need of confidentiality and a non-judgmental approach to service delivery.
Ability to work as part of a team and to work collaboratively and professionally with external agencies, community representatives, colleagues and volunteers.
Ability to use IT.
Ability to work flexible hours to meet the needs of the service. This includes occasional evening and weekend emergency calls.
To have and hold a full clean driver’s license and have access to a vehicle.

Desirable:

Experience of working directly with refugees. Knowledge of the core components of the refugee journey; the impact of trauma and principles to support effective recovery.
Experience of managing a caseload with particular regard to Benefits, Employment, Housing and Debts.
Experience of working with interpreters.
An ability to speak additional languages would be a significant advantage in this position.

Application deadline: Monday 24 August 2026
Interview Date: week commencing 31 August 2026

To apply for this job, please visit www.garas.org.uk/vacancies

Job Types: Full-time, Permanent

Pay: From £31,537.00 per year

Benefits:

Company pension
Flexitime
Sick pay

Work Location: Hybrid remote in Gloucester GL1 4SQ

Quick apply

Refine Your Search

service team leader jobs in gloucester, gls

Refugee Resettlement Officer - Gloucestershire

Event Planner - Cheltenham Racecourse - Jockey Club Experiences

Operational Control Centre Controller

Advice Session Supervisor

Insurance Sales Agent

Duty Manager

Customer Experience Manager

Executive Support

Customer Service Supervisor

Charity Fundraiser - Breast Cancer Now

Service Colleague (Express)

Team Leader

Sales Assistant

Individual Placement Support (IPS) Team Leader

Filling Station Manager

Head of Supply Chain Operations and Procurement

Functional Assessor

Part Time Branch Assistant

B2B Debt Assistant

Customer Service Team Leader

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