A chance to lead, inspire, and deliver magical guest experiences in one of the UK’s most enchanting holiday destinations
- Location: Forest of Dean (Coleford, Gloucestershire)
- Salary: Up to £40,000 per annum
- Working Hours: Full-time, 40 hours per week
- Days of Work: Shifts vary Monday to Sunday on a rolling rota.
We have an exciting opportunity for a Guest Experience Manager to join our passionate team at Forest of Dean. Work in one of the UK’s most stunning forest locations, developing your skills while providing outstanding service to our guests. Sheltered beneath the protective canopy of ancient oak woodland or situated in the open meadow at the forest edge, our cabins at Forest of Dean offer an escape from everyday life in one of Britain’s most amazing forests.
This is more than a management role - it’s your chance to lead, inspire, and bring the magic of our Forest to life every day.
Discover the Guest Experience Manager role:
As our Guest Experience Manager, you’ll take overall ownership of guest experience standards across the entire location at every guest experience touchpoint. Leading both Front and Back of House guest experience teams, you’ll ensure every guest interaction is memorable and every operational KPI is met. As a key member of the Senior Management Team, you’ll deputise for the General Manager when required, maintaining consistently high performance and service excellence across the location.
Your Responsibilities:
✨ Guest Experience
- Deliver a seamless and exceptional guest journey from arrival to departure
- Engage with guests, gather feedback, and resolve issues proactively
- Lead service recovery and implement improvements based on reviews
️ Food & Beverage Operations
- Oversee all F&B operations, ensuring top-quality service and standards
- Drive revenue through upselling, cross-selling, and cost management
- Manage stock, suppliers, and outlet performance
Revenue & Commercial Performance
- Support revenue targets and budgets
- Identify new revenue opportunities and growth initiatives
- Monitor daily performance across accommodation, F&B, and activities
Team Leadership & Development
- Lead, motivate, and develop F&B and Ranger teams
- Influence a positive, service-focused team culture
- Manage staffing, recruitment, training, and performance
Ranger & Activities Management
- Oversee Ranger-led experiences, ensuring engagement and safety
- Optimise activity schedules and monitor participation
- Operations & Duty Management
- Act as Duty Manager when required
- Handle operational challenges, guest issues, and emergencies
- Maintain visible leadership and cross-department coordination
Reporting & Strategy
- Analyse guest, F&B, and activity performance to drive improvements
- Support strategic planning and identify new growth opportunities
Your Skills & Experience:
We’re looking for a dynamic, hands-on leader who thrives on creating extraordinary guest experiences. You’ll bring energy, enthusiasm, and a genuine passion for hospitality, inspiring your team to deliver excellence every day.
- ✅ Full UK driving license and access to a vehicle
- ✅ Experience managing teams.
- ✅ Strong leadership, planning, and organisational skills
- ✅ A genuine passion for delivering exceptional guest experiences
- ✅ Proven customer service management experience.
- ✅ Outstanding communication and relationship-building skills
- ✅ Strong commercial awareness and problem-solving ability
- ✅ IT literate - MS Office & databases
- ✅ Ability to work collaboratively, under pressure, and influence at all levels
Who Are Forest Holidays?
Our business has been recognised as a force for good.
Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.
What’s in it for You?
- ✈️ 23 days’ holiday plus bank holidays (increasing with service)
- Annual bonus based on company performance
- Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay).
- Long service awards and company events
- Secure your future with our company pension scheme
- Two paid days to volunteer
- Discounted food when working on location
❤️- Health cash plan & life assurance
- Wellbeing events & activities
- Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
- ️ Hundreds of discounts on top brands across the UK
Please note: If successful in the role, any job offer will be subject to pre-employment checks, including a basic criminal record check.
Reasonable Adjustments: We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.
If you’re ready to create unforgettable moments for every guest, and lead a team that makes memorable holidays happen, apply now.
