Guest service agent Work, Jobs in Gloucester Road Station (with Salaries)

Night Guest Service Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Lettings & Guest Services Agent
Nell Gwynn House Apartments 2 Ltd —Chelsea
- From £29,500 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
Quick apply
Guest Service Agent
The Bloomsbury —London
- £27,500 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
8d
Reservations Sales Agent
Frasers Hospitality —London
- Up to £31,000 a year
- Team management
- Leadership
- Time management
- Employee assistance programme
- Employee discount
Quick apply
11d
Guest Service Agent
Park Hyatt London River Thames —London
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Premium Lounge Agent - LHR
Etihad Airways —London
- Full-time
- Customer service
- English
- Hotel
3d
Night Guest Service Agent
Zedwell GW - Reception —London
- £26,437 a year
- Full-time
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
9d
Front Office Agent
The Cloud One —London
- From £29,000 a year
- Nights as needed
- English
- Hotel
- Hotel experience
Quick apply
Reservations Agent
Number Sixteen - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
9d
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
Cluster Reservations Agent
The Marylebone —London
- £27,700 a year
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Guest Experience Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay
Guest Services Agent
Maybourne —London
- Full-time
- Hotel
- Front desk
- Café
- Employee discount
- Referral programme
Quick apply
Reservations Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
Night Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
3d
Reservations and Groups Agent
The BoTree - Revenue —London
- £28,172 a year
- Full-time
- Customer service
- Hotel
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Guest Relations Agent
Hyatt Regency London - The Churchill —London
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Reservations Agent
St Ermin's Operating UK Limited - Reservations —London
- £32,631 a year
- Full-time
- English
- Hotel
- Organisational skills
- Employee discount
Quick apply
14d
Butler Services Agent (PBX/Switchboard), Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
Guest Experience Agent
Strand Palace Hotel —London
- £28,083 a year
- Full-time
- Bar
- Hotel
- Restaurant
- Paid training
- Employee discount
Quick apply

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Night Guest Service Agent

Royal Lancaster London -
London

Quick apply

Job details

Full-time
£26,685.73 - £30,000.00 a year

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Referral programme

Full job description

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Night Guest Service Agent at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Night Guest Service Agent are:

Annual earnings up to £30,000.00 (£26,685.73 base salary + non-contractual tronc)

Pension scheme with company contributions

50% discount in all our restaurants and Spa’s across our properties

Team member and Friends & Family rates across our properties

Complimentary stay after passing probation

Extensive discounts on our benefits platform

Access to private medical insurance

Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be

Interest free season ticket loan

Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing

Bike to work scheme

Recommend a Friend incentive

Complimentary laundry

Free meals on duty

Opportunity to join our taskforces to contribute to the business focuses, community and environment

Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Night Guest Service Agent, to join our Front of House Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Night Guest Service Agent, your main duties and expectations for the role will include:

Foster an environment at the Front Office where hospitality is delivered

To complete the relevant Night Auditor tasks as laid down by departmental standards

To receive customer complaints and ensure the complete satisfaction of the

customer. Deliver appropriate service recovery with a view to obtaining

their future loyalty. Own customer issues ensuring resolution is achieved the same day the issue was brought to your attention

Keep fully informed of the forecasted business levels and support the Assistant Night Manager and Night Manager accordingly.

To monitor and control the rooms inventory to ensure overbooking levels are maximized

You will be required to work 40 hours per week, on a shift rota.

We are …

Best Employer for 2021 at Springboard’s Excellence Awards

One of the happiest hotels in London

Earth Check Silver Certified 2023

2 rosettes

Hoteliers’ Charter Approved

Preferred Hotels & Resorts member

Top 100 in the Sunday Times Best Places to Work 2025

We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Night Guest Service Agent role is for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK

INDFOH

Quick apply

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