Retentions advisor Work, Jobs in Godalming, Sry (with Salaries)

Customer Relationship Manager
HERD GROUP —Addlestone
- Full-time
- Microsoft Word
- CRM software
- Analysis skills
- Free parking
- Employee stock ownership plan
Quick apply
Customer Success Manager
Mysoft —Church Crookham
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
Support Office - HR Advisor
Grandir UK —Basingstoke
- Up to £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- Organisational skills
- Annual leave
Quick apply
Customer Success Advisor
LRG —Camberley
- Up to £30,000 a year
- Monday to Friday
- Data analysis skills
- Analysis skills
- Communication skills
Quick apply
Mental Health and Wellbeing Advisor (Farnham)
University for the Creative Arts —Farnham
- £35,608 a year
- Full-time
- University
- Organisational skills
- Communication skills
Head of People & Culture Business Partner
Yum! Brands —Woking
- Hybrid work
- Leadership
- Restaurant
- Annual leave
- Employee discount
Account Manager
UK Connect —Farnborough
- Up to £40,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Free parking
- Annual leave
Quick apply
Regional HR Business Partner - North
The Club Company —Twyford
- £0 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Resort
- Employee assistance programme
Regional HR Business Partner - South
The Club Company —Twyford
- £0 a year
- Full-time
- Hybrid work
- Hotel
- Continuous improvement
- Human resources
- Employee assistance programme
Strategic Account Manager
Person Centred Software Ltd —Guildford
- Hybrid work
- Data analysis skills
- Analysis skills
- Travel
Senior Technical Account Manager & IT Service Delivery Manager
DXC Technology —Farnborough
- Full-time
- Team management
- In-person
- Communication skills
Customer Success Advisor
Doddle Cover —Hampton Hill
- £25,000 a year
- Full-time
- Salesforce
- In-person
- Communication skills
- Gym membership
- Flexible schedule
Quick apply
9d
Customer Success Manager (MotorTech AI - A Keyloop Company)
Keyloop —Petersfield
- Travel
- Communication skills
8d
Student Money Advisor
University of Surrey —Guildford
- £32,080 - £36,636 a year
- Full-time
- Hybrid work
- Analysis skills
- University
- Relocation assistance
4d
Operations Delivery Lead
DXC Technology —Farnborough
- Full-time
- Analysis skills
- Continuous improvement
- Recruiting
Volunteer Lead Co-Ordinator
DEBRA —Bracknell
- £19,200 - £21,600 a year
- Part-time
- Organisational skills
- Communication skills
Quick apply
10d
Expertise Centre Support Agent
Descartes —Windsor
- Full-time
- Continuous improvement
- Communication skills
- Flexible schedule
HR Advisor
NewPrinces Group —Long Sutton
- Monday to Friday
- Human resources
- Recruiting
- Computer skills
- Annual leave
HR Assistant
NewPrinces Group —Long Sutton
- Monday to Friday
- Human resources
- Recruiting
- Computer skills
- Annual leave
Global HR Business Partner (CRO / Life Science experience required)
Ergomed —Guildford
- Full-time
- Remote
- Bachelor's degree
- Travel
- Human resources
Quick apply
10d

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Customer Relationship Manager

HERD GROUP
Addlestone

Quick apply

Job details

Full-time

Benefits

Free parking
On-site gym
Company pension
Company events
Employee stock ownership plan
On-site parking
Shuttle service provided
Free fitness classes

Qualifications

Microsoft Word
CRM software
Driving Licence
Account-based growth strategy development
Client engagement
Stakeholder liaison
Internal department liaison
Analysis skills
Sales forecasting
Partnership building
Sales pipeline
Risk management
Forecasting
Organisational skills
Relationship management
Customer support
Customer interaction
Strategic selling
Financial management
Account management
Growth strategy
Add-on sales
Negotiation

Full job description

The Customer Relationship Manager plays a pivotal role in driving commercial performance and strengthening our long-term customer partnerships. This role carries responsibility for ensuring seamless onboarding of new customers, maximising value across existing accounts, and delivering sustainable, profitable growth aligned to business objectives.

Operating with a high level of drive and accountability, the Customer Relationship Manager is expected to think strategically while maintaining strong operational awareness. The role requires the ability to build and influence relationships at multiple levels within customer organisations, identify growth opportunities, and translate commercial insight into actionable account plans.

Success in this position relies on a customer-centric mindset combined with strong analytical capability, confident negotiation skills, and resilience. The Customer Relationship Manager will proactively manage performance, minimise risk (including off-hires), and consistently deliver commercially sound solutions that strengthen both customer outcomes and company profitability.

Key Responsibilities

Customer onboarding and system setup

Lead the onboarding of all new customers, ensuring a seamless and professional implementation process.
Complete all required account setup within Key2 accurately and efficiently.
Record all customer interactions, agreements, forecasts, and activity within the CRM system to maintain full pipeline visibility.
Work cross-functionally with operations, finance, remarketing, damage and sales support to ensure service readiness and operational excellence.

Account development and growth strategy

Develop and execute strategic account plans to drive sustainable revenue growth across existing customers.
Forge strong relationships at multiple levels within client organisations, identifying key stakeholders and decision-makers.
Identify, create, and convert upselling and cross-selling opportunities, including pitching and positioning Herd Synergy solutions.
Develop and articulate tailored fleet and rental solutions that address operational and commercial customer needs.
Build, manage, and maintain a forward-looking and accurate sales forecast pipeline.

Commercial and financial management

Prepare, present, and negotiate commercially sound and profitable proposals.
Apply strong numerical and analytical skills to evaluate fleet performance, utilisation, and commercial opportunities.
Minimise off-hires through proactive utilisation reviews and strategic contract management.
Maintain strong commercial and operational awareness to ensure proposals are deliverable and aligned to service capability.
Deliver against agreed revenue, margin, retention, and growth targets.

Relationship and performance management

Act as the primary point of contact and trusted advisor for assigned accounts.
Conduct regular performance reviews and strategic meetings with customers.
Proactively communicate opportunities, risks, and performance insights internally and externally.
Manage objections effectively and demonstrate resilience in competitive or challenging situations.
Maintain high standards of time management to balance customer engagement, reporting, forecasting, and internal collaboration.

Benefits:

Company events
Company pension
Employee stock ownership plan
Free fitness classes
Free parking
On-site gym
On-site parking
Shuttle service provided

Work Location: In person

Quick apply

Refine Your Search

retentions advisor jobs in godalming, sry

Customer Relationship Manager

Customer Success Manager

Support Office - HR Advisor

Customer Success Advisor

Mental Health and Wellbeing Advisor (Farnham)

Head of People & Culture Business Partner

Account Manager

Regional HR Business Partner - North

Regional HR Business Partner - South

Strategic Account Manager

Senior Technical Account Manager & IT Service Delivery Manager

Customer Success Advisor

Customer Success Manager (MotorTech AI - A Keyloop Company)

Student Money Advisor

Operations Delivery Lead

Volunteer Lead Co-Ordinator

Expertise Centre Support Agent

HR Advisor

HR Assistant

Global HR Business Partner (CRO / Life Science experience required)

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