Support program supervisor Work, Jobs in Godalming, Sry (with Salaries)

Customer Service Supervisor
AirLife —Basingstoke
- From £40,000 a year
- Full-time
- Hybrid work
- Spanish
- Analysis skills
- Continuous improvement
Quick apply
4h
Rural Estate Supervisor
Activate Learning —Worplesdon
- £33,293 - £34,289 a year
- Leadership
- Free parking
- Annual leave
Project QA QC Manager
Kent —Woking
- Management
- Engineering
- English
EHS Process Manager (FAR)
Gulfstream Aerospace —Farnborough
- Full-time
- Microsoft Word
- Computer literacy
- No travel
Dietary Consultant
Hill's Pet Nutrition —Surrey
- £31,500 - £35,000 a year
- Microsoft Word
- Google Suite
2d
Reception Manager
Police Federation of England and Wales —Leatherhead
- English
- Hotel
- Team management
- Free parking
- Employee assistance programme
Quick apply
12d
SMT Operator
NOTE Windsor Ltd —Windsor
- Up to £26,250 a year
- Full-time
- Schematics
- Assembly
- Quality control
- Free parking
- Health & wellbeing programme
Quick apply
4h
Graduate Construction Project Manager - Southampton or Basingstoke
AECOM —Basingstoke
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Project management
Regional Estates Supervisor
Salutem Care & Education —Windsor
- £37,044 a year
- Customer service
- Travel
Paralegal
EMG Solicitors —Reading
- Full-time
- Business development
- Organisational skills
- Time management
- Annual leave
- Employee assistance programme
Caterlink - Barista Supervisor
Caterlink —Woking
- Up to £15 an hour
- Full-time
- Customer service
- Cleaning
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
1d
Nights Warehouse Supervisor
InPost UK —Hounslow
- Night shift
- Supervising experience
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
PM Warehouse Team Leader
InPost UK —Reading
- £30,200 a year
- Supervising experience
- Training & development
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Release Counselling Coordinator
YMCA St Pauls Group —Hounslow
- £27,306.85 a year
- Management
- Recruiting
- Communication skills
1d
Supervisor UK
Zizzi —Farnham
- £12.92 an hour
- Part-time
- Hospitality
- Bar
- Restaurant management
- Employee assistance programme
- Employee discount
2d
AOG/CLS Manager
Expeditors —Feltham
- Full-time
- Management
- Customer service
- Business development
- Employee stock purchase plan
Quick apply
7d
Customs Operations & Service Coordinator
Expeditors —Feltham
- Full-time
- English
- Business development
- Continuous improvement
- Employee stock purchase plan
Quick apply
Store Supervisor
Ryman —Windsor
- £13.02 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Employee discount
- Referral programme
12d
Restaurant Supervisor
AccorHotel —Liphook
- £27,040 - £27,581 a year
- Weekend availability
- Hotel
- Restaurant
- Resort
- Free parking
- Annual leave
Quick apply
Sr Procurement Project Spec
Honeywell —Bracknell
- Full-time
- Continuous improvement
- Analytics
1d

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Customer Service Supervisor

AirLife -
Basingstoke

Quick apply

Job details

Full-time
From £40,000 a year
4 hours ago

Qualifications

French
Spanish
Succession planning
Stakeholder liaison
Internal department liaison
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Staff training
Management reporting
Customer interaction
Budgeting
Training & development
Root cause analysis
Italian
Leadership
German

Full job description

Company Description

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

Job Overview

The Supervisor for International Customer Service will have strong leadership skills to provide direction to the CS team in problem resolution, adherence to procedures, and process improvement in servicing our international distributors and direct customers. This position will also provide training on new and existing procedures to ensure CS staff are able to perform their duties. Proving strong support on employee performance and process improvement to ensure service levels and quality of service are a key focus. Delivering service excellence is a priority in this role whilst supporting internal and external customers. Creating strong positive relationships with our internal partners to continually innovate and improve the service to our international customers and distributors.

Duties

Provide clear direction, coaching, and performance management to support team development and achievement of AirLife goals.
Align team’s objectives with AirLife priorities, ensuring compliance, promoting a culture of accountability, and upholding AirLife values.
Take accountability and ownership for actively participating in recruitment processes and supporting fair treatment in disciplinary processes for your team.
Drive continuous improvement by fostering innovation, operational excellence, and adoption of best practices within the team.
Champion employee engagement, inclusion, and career development through regular check-ins, talent reviews, and succession planning.
Manage your team’s budget responsibly and exhibit financial accountability.
Provide leadership to CS staff in problem resolution, process guidance and resolving complaints with adherence to policy and procedures.
Hire and train customer services specialists on new and existing procedures preparing CS staff to respond to customer needs, complaints and troubleshooting errors. Including providing training for new team members with a complete orientation program.
Provide order fulfillment activities on a select number of key accounts as needed.
Provide feedback on CS team performance, compliance with procedures and service to leadership and staff
Identify operational issues, opportunities for continuous improvement and recommend enhancements.
Prepare metrics and reports for analyzing data to assist in process improvements, procedure changes, service levels and goals.
Liaison with department leaders to maximize customer satisfaction through continuous improvement opportunities.

Requirements

3-4 years of Data analytical experience
0-2 years management experience
CS background in Healthcare/Pharmaceuticals preferred, not required
Strong process-oriented leadership with knowledge of existing tools and technology to simplify and improve service.
Proven ability to advocate for customers and build relationships.
Strong leadership skills to provide direction and management of CS team
Ability to analyze complex issues, perform root cause analysis, and prepare process improvements.
Language skills in French, German, Italian or Spanish would be an advantage but not essential

Pay: From £40,000.00 per year

Work Location: Hybrid remote in Basingstoke

Quick apply

Refine Your Search

support program supervisor jobs in godalming, sry

Customer Service Supervisor

Rural Estate Supervisor

Project QA QC Manager

EHS Process Manager (FAR)

Dietary Consultant

Reception Manager

SMT Operator

Graduate Construction Project Manager - Southampton or Basingstoke

Regional Estates Supervisor

Paralegal

Caterlink - Barista Supervisor

Nights Warehouse Supervisor

PM Warehouse Team Leader

Release Counselling Coordinator

Supervisor UK

AOG/CLS Manager

Customs Operations & Service Coordinator

Store Supervisor

Restaurant Supervisor

Sr Procurement Project Spec

I want to receive the latest job alerts for support program supervisor in godalming, sry

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