3C ICT is our shared ICT service supporting Cambridge City Council, Huntingdonshire District Council, and South Cambridgeshire District Council.
Established to provide a more efficient, resilient, and collaborative approach to technology services across the three councils, 3C ICT has matured into a highly respected and reliable shared service supporting over 2,000 users across a diverse technology estate.
Our team of more than 80 ICT professionals delivers a broad range of services, including digital development, systems integration, infrastructure management, cyber security, cloud technologies, and corporate application support. We utilise modern technologies including Microsoft 365, Microsoft Azure, Power Platform, DevOps, and a wide range of business-critical applications that underpin local government services.
Our vision is to help our partner councils standardise, automate, integrate, and optimise their technology platforms, enabling them to deliver efficient, effective, and secure services for residents, businesses, and communities. Through innovation and collaboration, we help maximise the value of ICT investment while maintaining the highest standards of security, governance, and service delivery.
Working in local government provides a genuine opportunity to make a positive difference. The systems and services we support help deliver essential services to local residents, supporting communities and improving outcomes across Cambridgeshire.
We want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising), all of which support our ultimate purpose of putting our customers first.
We are seeking two highly motivated and enthusiastic Senior Application Support Officers to join our Application Support Team.
This is an exciting opportunity to support and develop a diverse portfolio of business-critical applications used across three local authorities. You will play a key role in ensuring corporate applications remain secure, available, and fit for purpose while delivering excellent customer service to users across the councils.
The role combines technical application support, supplier engagement, system administration, service improvement, and project delivery. You will work closely with colleagues across ICT, business stakeholders, and third-party suppliers to resolve issues, implement enhancements, support upgrades, and contribute to transformational programmes.
Responsibilities will include:
- Providing second and third-line support for corporate applications
- Managing incidents, service requests, problems, and changes
- Working with suppliers to investigate and resolve technical issues
- Supporting application upgrades, migrations, and implementations
- Maintaining system documentation, procedures, and knowledge articles
- Identifying opportunities for service improvement and process automation
- Supporting project delivery and continuous improvement initiatives
- Ensuring applications comply with security, governance, and operational standards.
You will be a proactive and customer-focused ICT professional with experience supporting business applications within a complex operational environment.
You will have:
- Significant experience installing, configuring, maintaining, and supporting business applications
- Strong problem-solving and analytical skills with the ability to troubleshoot complex issues
- Experience working with software suppliers and business stakeholders
- Excellent communication and customer service skills
- The ability to manage competing priorities and work effectively under pressure
- A structured, organised, and methodical approach to work
- Experience producing technical documentation and knowledge-sharing materials
- A commitment to delivering high-quality services and continuous improvement.
An offer of employment is conditional upon having the right to work in the UK. HDC does not hold a Sponsorship Licence and is unable to provide a Certificate of Sponsorship (CoS) or take over sponsorship for any role.
To apply for this position, please complete the application form.
The closing date is 9am 31 July 2026 and interviews will be held the week commencing 10 August.
However, this is a rolling campaign and we'll be reviewing applications on an ongoing basis and will close the advert early should we receive suitable applications, so please don't delay in applying!
We recognise that some candidates may choose to use AI tools to support their application. While we welcome the use of technology to help present your experience and achievements, we ask that the content of your application remains an accurate reflection of your own skills, knowledge and experience. In particular, we encourage candidates to demonstrate how they meet the criteria for the role by providing specific examples from their own experience. This helps us to better assess your suitability for the position.
For many of our roles, our hybrid work model enables employees to work remotely while allowing for in-office collaboration opportunities across the district, with an expectation of being in the office at least two days a week. However, please note that some positions may require a more consistent presence in the office due to the nature of the work.
Should you have any additional questions regarding submitting an application, please contact the Recruitment Team at [email protected].
Please note that the official closing date is as above, and will be the correct date. Some third-party websites may have different dates. Please refer to the HDC website for the official closing date to ensure you do not miss out on applying.
As an employer who values diversity of thought, we seek to employ candidates from a range of backgrounds in order to make our organisation more innovative. We are seeking candidates who are looking for their next career opportunity and are supportive employers, enabling our staff to work in an environment that produces high standards of work in an employee-led environment.
Equality, diversity and inclusion are at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community and we offer a range of benefits, including flexitime, to encourage a work-life balance.
