Help desk analyst Work, Jobs in Goffs Oak, Hrt (with Salaries)

Service Desk Analyst
ZR Mind Digital Solutions —London
- £2,500 - £3,000 a month
- Full-time
- Microsoft Outlook
- English
- Windows
- Free parking
Quick apply
5d
Research Analyst - Equities
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Systems Analyst
The Royal Household —London
- From £41,000 a year
- Full-time
- Azure
- SQL
- IT
- Annual leave
- Employee discount
Data Operations Analyst
Janus Henderson —London
- Hybrid work
- SQL
- Analysis skills
- Bachelor's degree
10d
Asset Backed Securities Analyst
Janus Henderson —London
- Hybrid work
- Microsoft Excel
- Master's degree
- SQL
IT Support Analyst
Level Ten —London
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Computer networking
- IT
Quick apply
1d
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Azure
- Customer service
- Windows
6d
Technical Support Analyst
Ground Control —Billericay
- Full-time
- Azure
- Windows
- Analysis skills
- Annual leave
- Life insurance
Quick apply
5d
IT Support Analyst
Hawk-Eye Innovations (HEI) —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Windows
- Organisational skills
- IT
3d
Service Desk Analyst
JCDecaux —London
- Full-time
- Customer service
- English
- Windows
Personal Assistant (6 month FTC)
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Trading Data & AI Analyst
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- SQL
Deskside Support Analyst
News Corp —London
- Customer service
- Windows
- Microsoft Office
IT Service Desk Analyst
British Transport Police —London
- £35,754.47 - £41,889.52 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Gym membership
Quick apply
5d
IT Service Desk Delivery Manager
Ground Control —Billericay
- Full-time
- Hybrid work
- Azure
- Management
- IT
- Annual leave
- Life insurance
Quick apply
4d
Service Desk Analyst
Lane Clark & Peacock —London
- Full-time
- Azure
- Computer networking
- IT
- Annual leave
- Employee discount
2d
Junior Research Analyst
Crain Communications —London
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Research Analyst (Multi-Asset)
Janus Henderson —London
- Hybrid work
- Communication skills
- Python
Service Support Analyst
Tokio Marine Kiln —London
- Weekend availability
- Hybrid work
- Customer service
- IT
- Communication skills
6d
Cyber Security Analyst
WGSN —London
- Hybrid work
- AWS
- IT
- In-person
- Employee assistance programme
Quick apply

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Service Desk Analyst

ZR Mind Digital Solutions
London

Quick apply

Job details

Permanent | Full-time
£2,500 - £3,000 a month
5 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Jira
Microsoft Outlook
English
Windows
Zendesk
IT support
SharePoint
ServiceNow
Communication skills

Full job description

About the Role:

London is one of the United Kingdom’s leading centres for technology, finance, and digital services. At ZR Mind Digital Solutions, we provide dependable technical support and business technology services that help organisations keep their systems running smoothly.

We are looking for a Service Desk Analyst who can respond to user requests, troubleshoot everyday technical issues, and provide clear and professional support across a range of workplace technologies.

You will work closely with employees, clients, IT support engineers, application specialists, infrastructure teams, and external service providers to resolve incidents and maintain a positive user experience.

Why Work With Us?

The Environment:

Our office is located in Shoreditch, placing the team within one of London’s most active technology and digital business districts.

Practical Experience:

You will support real users across software, hardware, accounts, connectivity, and workplace systems.

Team Collaboration:

You will work as part of a wider technology support function with access to experienced engineers and specialist teams.

Professional Growth:

You will have opportunities to strengthen your knowledge of Microsoft 365, service management, networking, cloud platforms, and technical troubleshooting.

Key Responsibilities:

First Line Support:

Provide initial technical assistance for hardware, software, account, network, and access-related issues.

Ticket Management:

Log, categorise, prioritise, update, and close support requests using the service management system.

User Communication:

Support users through telephone, email, chat, remote access tools, and face-to-face communication.

Incident Resolution:

Investigate common technical incidents and apply approved troubleshooting procedures.

Password and Access Support:

Assist with password resets, account lockouts, user access, permissions, and multifactor authentication issues.

Microsoft 365 Support:

Help users with Outlook, Teams, OneDrive, SharePoint, Exchange Online, and other Microsoft 365 services.

Device Support:

Troubleshoot laptops, desktops, monitors, docking stations, printers, keyboards, mobile devices, and office peripherals.

Software Assistance:

Support the installation, configuration, updating, and basic troubleshooting of approved business applications.

Connectivity Support:

Investigate common wireless network, internet, virtual private network, and remote access problems.

Escalation:

Refer unresolved or complex incidents to the correct technical team with complete and accurate information.

Service Requests:

Complete routine requests involving software access, equipment changes, account setup, and approved system changes.

New Starter Support:

Prepare user accounts, devices, software access, and basic setup information for new employees.

Knowledge Management:

Create and update user guides, troubleshooting notes, frequently asked questions, and known issue records.

Asset Records:

Maintain accurate information about assigned devices, equipment returns, replacements, and technology inventory.

Service Monitoring:

Review open tickets, response times, service targets, recurring incidents, and unresolved user concerns.

Customer Service:

Keep users informed, manage expectations, and confirm that issues are resolved before closing requests.

Continuous Improvement:

Identify recurring support problems and suggest improvements to processes, documentation, and user guidance.

What We Are Looking For:

Experience:

At least 1 year of experience in service desk support, IT support, customer technical support, or a related role.

Education:

A qualification in Information Technology, Computing, Computer Science, or a related discipline is preferred.

Technical Knowledge:

Good understanding of Windows operating systems, Microsoft 365, user accounts, common business applications, and workplace devices.

Support Skills:

Ability to follow troubleshooting procedures, gather accurate information, and identify when an issue requires escalation.

Service Management:

Experience with ticketing systems such as ServiceNow, Jira Service Management, Freshservice, Zendesk, or similar platforms is preferred.

Customer Service:

Ability to remain patient, professional, and helpful when supporting users with different levels of technical knowledge.

Communication Skills:

Strong spoken and written English is required, together with the ability to explain technical steps clearly.

Problem Solving:

Ability to investigate issues logically, test possible solutions, and maintain accurate support notes.

Organisation:

Ability to manage several tickets, prioritise urgent incidents, meet response targets, and maintain reliable records.

Mindset:

You are patient, dependable, and service-focused. You take ownership of user concerns, communicate clearly, and remain calm when handling urgent or unfamiliar technical issues.

Pay: £2,500.00-£3,000.00 per month

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

help desk analyst jobs in goffs oak, hrt

Service Desk Analyst

Research Analyst - Equities

Systems Analyst

Data Operations Analyst

Asset Backed Securities Analyst

IT Support Analyst

Service Desk Analyst

Technical Support Analyst

IT Support Analyst

Service Desk Analyst

Personal Assistant (6 month FTC)

Trading Data & AI Analyst

Deskside Support Analyst

IT Service Desk Analyst

IT Service Desk Delivery Manager

Service Desk Analyst

Junior Research Analyst

Research Analyst (Multi-Asset)

Service Support Analyst

Cyber Security Analyst

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