The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
As a valued part of the Forte family, you will:
Cooperate well with colleagues in own team and across departments
Tailor your approach and anticipate needs so that high quality results are achieved
Deliver discreet, understated and timely service, going that extra mile
Consistently match and surpass guest expectations to ensure guest loyalty
Have a thorough knowledge of cocktails, wines & spirits
Assist guests regarding menu choices in an informative and enthusiastic way
Have previous experience in a luxury service environment or in a hotel bar is preferred
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
High personal and professional standards
Good instincts for understanding and fulfilling the needs of guests
Good communication skills with colleagues and guests
Thorough knowledge of market-leading wines, spirits, and beers
Cocktail-making experience in a quality hospitality environment
Confidence and pride in resolving guest and workplace issues
Enthusiasm for learning and personal growth
Flexibility, reliability, and adaptability
This role is part-time, 32 hours per week.
The successful candidate will be able to work a flexible rota, including weekend shifts, to support our business needs.
Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role.
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
Discounted rates across our collection of iconic hotels
Extensive learning and development opportunities
Meals on duty, laundry of uniforms
Social activities and events
Recognition programs
Annual awards
Occupational Pension Scheme
50% discount on food and beverages
25% discount on Spa Treatments
20% discount on Health Spa products
Cycle to Work Scheme
Local Retailer Discounts
Employee Assistance Programme
Discretionary service charge
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
