Technical support analyst Work, Jobs in Gogar, Edh (with Salaries)

IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Continuous improvement
Technology Support Analyst (REQ02905)
Bield Housing and Care —Edinburgh
- £28,435 - £31,419 a year
- Monday to Friday
- Data analysis skills
- Windows
- Travel
- Employee assistance programme
12d
NOC Analyst (10pm-6am)
Computershare —Edinburgh
- Weekend availability
- Hybrid work
- Linux
- Communication skills
- Work from home

Related jobs to explore

Based on your search for technical support analyst

Data and Reporting Analyst
School Talent —Edinburgh
Membership of the ESMS Discount and Benefits Scheme, including a range of discounts at 130,000 retail and entertainment locations.
£34,023 - £37,690 a year
Quick apply
9d
SAP Basis Application Support
CGI —Glasgow
You’ll bring excellent communication and problem-solving skills, with the ability to work collaboratively within technical support teams and deliver high-…
Quick apply

I want to receive the latest job alerts for technical support analyst in gogar, edh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support analyst jobs near gogar, edh

IT Support jobs in Edinburgh

Analyst jobs in Birmingham

Technology Analyst jobs in Crewe

Technology Analyst jobs in London

Business Analyst jobs in Glasgow

Technology Analyst jobs in Manchester

Technology Analyst jobs in Glasgow

Data Analyst jobs in Wales

It Support jobs in Kibworth Harcourt

It Support jobs in Bury St. Edmunds

It Support jobs in Loughborough

1st Line Support jobs in Birmingham

It Support jobs in Chester

Pastoral Support jobs in London

Head Of It jobs in London

IT Service Desk Analyst - Edinburgh

Anderson Strathern -
Edinburgh

Apply Now

Job details

Qualifications

Driving Licence
iOS
Windows
Microsoft Office
Continuous improvement
Driving
iManage
IT support
IT
Communication skills

Full job description

We are seeking an experienced and proactive IT Service Desk Analyst to join our dynamic IT Department based in Edinburgh.

Home - Current vacancies - IT Service Desk Analyst – Edinburgh

Anderson Strathern is a modern, innovative law firm. We’re proud of our history but firmly focussed on an exciting future, one that embraces technology and smarter ways of working. We’re independent, and proudly so.

As Investors in People and Investors in Young People Gold award holders, we will provide you with comprehensive training and support.

In this role, you will serve as a key member of the team that acts as the first point of contact for all IT-related requests and incidents. You will provide 1st and 2nd line support across a wide range of systems and technologies, including laptops, printers, software applications, and mobile devices.

Although primarily based in our Edinburgh office, occasional travel to other offices may be required.

As a IT Service Desk Analyst, you will be expected to

Act as the first-line response for IT support requests and incidents.
Prioritise, and manage Service Desk calls to resolution.
Investigate and troubleshoot issues, escalating where necessary.
Communicate effectively with users to provide updates and support in non-technical language.
Create and manage user accounts across various systems.
Monitor and release quarantined emails via mail sweeping tools.
Support the setup and maintenance of remote working environments.
Develop and maintain clear and up-to-date Service Desk documentation.

Technologies and Tools Supported

Dell Laptops
Windows 11 Operating System
Microsoft 365 Suite
Two-Factor Authentication tools
BigHand Digital Dictation system
iManage Work10 (Document Management System)
iOS Mobile Devices

About you

A minimum of 12 months of IT Support or Service Desk experience, preferably in the Legal, Financial, or Professional Services sectors.
Strong working knowledge of Microsoft Windows OS and Microsoft Office applications.
Good understanding of audio/visual equipment and technologies.
Excellent problem-solving skills and a continuous improvement mindset.
Strong communication and interpersonal skills with the ability to explain technical concepts in layman’s terms.
A proactive approach to IT security and user support.
A flexible, team-oriented attitude and willingness to assist across a broad range of tasks.
A full UK driving licence is preferred but not essential.

What you will get in return

On-going career development and progression opportunities
Supportive and collaborative team culture and work environment
A competitive salary and benefits package

Anderson Strathern is an equal opportunities employer. Our policy is to recruit, develop, nurture and retain a diverse workforce following the guidelines of the Equality Act 2010.

Apply Now

Refine Your Search

technical support analyst jobs in gogar, edh

IT Service Desk Analyst - Edinburgh

Technology Support Analyst (REQ02905)

NOC Analyst (10pm-6am)

Related jobs to explore

I want to receive the latest job alerts for technical support analyst in gogar, edh

Explore jobs in more locations

As a IT Service Desk Analyst, you will be expected to

Technologies and Tools Supported

About you

What you will get in return

Jobseeker tools

Employer Tools

Browse

Stay Connected