As the first point of contact for many of our self-pay and insured patients, you'll play a vital role in guiding them through their healthcare journey, providing expert support, clear information, and a seamless experience from enquiry through to treatment.
What You'll Be Doing
- Supporting patients with enquiries via telephone, email, and face-to-face interactions.
- Guiding self-pay and private medical insurance patients through their treatment options and pathways.
- Converting enquiries into appointments, diagnostics, and admissions through a consultative and patient-centred approach.
- Providing accurate quotations, booking appointments, and processing payments.
- Building strong relationships with consultants, medical secretaries, and hospital colleagues to ensure outstanding patient experiences.
- Supporting patients with financing options and helping them make informed decisions about their care.
- Using a range of digital systems and tools to manage enquiries effectively and efficiently.
What We're Looking For
We're keen to hear from individuals who are:
✔ Passionate about delivering exceptional customer service
✔ Confident communicators who can build rapport with a wide range of people
✔ Comfortable handling sensitive and sometimes complex conversations
✔ Organised and able to manage multiple priorities effectively
✔ Experienced in working within a customer-focused, sales, healthcare, hospitality, or service environment
✔ Positive team players who thrive in a collaborative and fast-paced setting
✔ Confident using multiple systems and digital platforms
Why Join Spire Norwich Hospital?
At Spire, we're committed to providing outstanding personalised care for our patients and creating a supportive environment where our colleagues can thrive.
In return, you'll benefit from:
- A welcoming and supportive team environment
- The opportunity to make a genuine difference to patients' lives
- Working within one of the UK's leading independent healthcare providers
- A rewarding role where patient care and customer experience are at the heart of everything you do
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
We commit to our employee’s well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.
For us, it's more than just treating patients; it's about looking after people.
