Ecommerce Work, Jobs in Gowerton, Swa (with Salaries)

Customer Services Advisor
The Game Collection —Swansea
- £26,436.80 a year
- Full-time
- Microsoft Excel
- Customer service
- Writing skills
- Free parking
- Employee discount
Quick apply
Website Optimisation Manager
Tredz Bikes —Swansea
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Social media management
- Analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Finance Assistant
Montagne Jeunesse International Ltd —Port Talbot
- From £26,000 a year
- Full-time
- ERP systems
- In-person
- Communication skills
- Health & wellbeing programme
- Life insurance
Quick apply
5d
Junior Software Developer
Comgem —Bridgend
- From £26,500 a year
- Full-time
- Azure
- No experience needed
- SQL
- Sick pay
Quick apply
2d
Customer Success & Onboarding Specialist
Comgem —Bridgend
- £28,000 - £35,000 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Sick pay
Quick apply
2d
Sr. Performance Marketing Mgr, Veeqo
Project Kite - UK Subsidiary —Swansea
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
14d

More jobs to discover

Find similar jobs that you might be interested in.

Website Optimisation Manager
Tredz Bikes —Swansea
We are looking for an experienced Website Optimisation Manager to take ownership of our ecommerce customer journey and continuously improve how customers…
£60,000 - £65,000 a year
Quick apply
5d
Marketing Manager
Ouma Ltd —Swansea
A hands-on Marketing Manager role responsible for managing client relationships, creating growth-focused marketing strategies, overseeing multi-channel campaign…
£30,000 - £40,000 a year
Quick apply

I want to receive the latest job alerts for ecommerce in gowerton, swa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

ecommerce jobs near gowerton, swa

Customer Service Representative jobs in Swansea

Customer Service Representative jobs in Ashburton

Customer Service jobs in Glasgow

Customer Service Representative jobs in Kingston Upon Thames

Customer Service jobs in Leamington Spa

Bank Customer Service jobs in London

Customer Service Representative jobs in Leeds

Customer Service Representative jobs in Dudley

Virtual Customer Care jobs in London

Case Manager jobs in London

Optimization Manager jobs in Cambridge

Junior Software Engineer jobs in Brynmenyn

Junior Fashion Designer jobs in London

Junior Software Engineer jobs in North West Region

Junior Software Engineer jobs in Perth

Junior Software Engineer jobs in Glasgow

Customer Success Specialist jobs in Leeds

Work From Home Online Customer Service jobs in Bradford

Customer Success Specialist jobs in Edinburgh

Customer Service Work From Home In Dundee jobs in Dundee

Customer Services Advisor

The Game Collection
Swansea

Quick apply

Job details

Full-time
£26,436.80 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
On-site parking

Qualifications

Live chat
Microsoft Excel
Customer service
Writing skills
Merchandising
Ticket management
Ticket management systems
AI
Communication skills

Full job description

About Us

Curveball Leisure is a long-established ecommerce and distribution business operating within the video games, consoles, accessories, trading cards and collectables market.

Trading online as The Game Collection, we ship more than 250,000 orders each year to customers across the UK and internationally.

We are continuing to evolve how we trade online across ecommerce, marketplaces, digital merchandising and customer experience. As our systems, automation and marketplace capabilities develop, we are looking for someone who can contribute beyond basic administration and help improve how products are launched, discovered, merchandised and sold.

We're a passionate, down-to-earth team who genuinely love what we do. If you share that enthusiasm - for gaming, for ecommerce, or simply for doing things well - you'll fit right in.

The Role

We are looking for a Customer Services Advisor to help deliver excellent customer service while identifying recurring issues, operational weaknesses and opportunities to improve customer experience across the business.

Alongside handling customer enquiries, refunds, complaints and returns, the successful candidate will help identify:

recurring customer pain points,
preventable contact reasons,
product information issues,
operational weaknesses,
and opportunities to improve customer satisfaction and marketplace performance.

This is not purely a ticket-handling role.

We are looking for someone who can combine strong customer communication with problem solving, ownership and process-improvement thinking.

Key Responsibilities

Respond to customer enquiries across email, Freshdesk/Freshchat and marketplace channels.
Resolve customer complaints, refunds, returns and delivery queries professionally and efficiently.
Take ownership of customer issues and work toward first-contact resolution where possible.
Maintain excellent communication standards across all channels.
Investigate recurring customer issues and identify potential root causes.
Process refunds or compensation within company and marketplace policies.
Support and protect marketplace ratings across Shopify, Amazon, eBay and TEMU.
Escalate recurring operational issues appropriately.
Recommend improvements to product pages, communication or workflows that may reduce avoidable customer contact.
Use AI and digital tools appropriately to support categorisation, drafting or workflow efficiency while maintaining human judgement.
Work collaboratively with Ecommerce, Warehouse and Product teams.

Skills & Experience

Essential

Strong written communication and attention to detail.
Excellent customer service judgement and professionalism.
Calm and organised under pressure.
Comfortable multitasking across systems and customer contacts.
Strong problem-solving mindset.
Able to identify recurring issues and think beyond individual tickets.
Commercially sensible and able to balance customer outcomes with policy and practicality.
Comfortable working independently and taking ownership.
Able to identify opportunities for improvement.

Desirable

Experience using Freshdesk, Freshchat or similar ticket/chat systems.
Experience supporting ecommerce marketplaces.
Familiarity with Shopify or ecommerce platforms.
Experience in ecommerce customer service or online retail.
Interest in gaming or collectables.
Experience using AI tools or workflow automation.

What This Role Is Not

It is not purely a ticket-answering role.
It is not a script-reading customer service position.
It is not a role where recurring problems are ignored.
It is not purely administrative.

If you're someone who genuinely enjoys helping people, takes pride in doing things properly and wants to grow into a career rather than just fill a seat - we'd love to hear from you. You don't need to know everything on day one - what matters most is the right attitude, a willingness to learn and the personality to fit into a team that cares.

Working Pattern

Full-time – Monday to Friday Core hours: 8:30am – 5:00pm Additional flexibility may occasionally be required during major launches or peak trading periods.

Pay: £26,436.80 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

ecommerce jobs in gowerton, swa

Customer Services Advisor

Website Optimisation Manager

Finance Assistant

Junior Software Developer

Customer Success & Onboarding Specialist

Sr. Performance Marketing Mgr, Veeqo

More jobs to discover

I want to receive the latest job alerts for ecommerce in gowerton, swa

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected