Customer experience representative Work, Jobs in Grange Over Sands, Cma (with Salaries)

Customer Experience Representative
James Cropper —Kendal
- £30,993 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
18h
Customer Representative - Kendal
Nationwide Building Society —Kendal
- From £26,500 a year
- Full-time
- Customer service
- Banking
5d
Customer Service Representative
William Hill —Morecambe
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Field Sales Representative - Lancaster
Flatpay —Lancaster
- £60,000 - £70,000 a year
- Full-time
- Sales
- No experience needed
- English
- Free parking
Quick apply
Business Developer
Howdens Joinery Co. —Carnforth
- Full-time
- Sales
- Annual leave
- Employee discount
14d
Examination Invigilator
Star Academies —Morecambe
- £13.45 an hour
- Call to connect
- Customer service
- Organisational skills
- Communication skills
4d
Drinks Dispense Technician Lancashire
Molson Coors Brewing Company —Lancaster
- Customer service
Field Sales Representative
John Farrer & Co. (Kendal) Ltd —Kendal
- From £32,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Weekend Barista/Coffee Shop Assistant
Dunelm —Morecambe
- £8.00 - £12.71 an hour
- Weekend availability
- Restaurant
Cleaner
Star Academies —Morecambe
- £10,890.14 a year
- Call to connect
- Organisational skills
- School
6d
Relief Chef (Live in Available)
BaxterStorey UK —Newby Bridge
- £36,500 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Employee assistance programme
- Employee discount
Quick apply
Kitchen Porter - Live in Available
BaxterStorey UK —Ulverston
- £13.45 an hour
- Full-time
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
TPI Account Manager
Ruby Energy —Cleveleys
- Up to £55,000 a year
- Full-time
- Microsoft Excel
- Sales
- Travel
8d
Chef Manager
BaxterStorey UK —Newby Bridge
- £38,000 a year
- Full-time
- Hospitality
- Culinary experience
- Team management
- Employee assistance programme
- Employee discount
Quick apply
13d
Sous Chef
BaxterStorey UK —Barrow-In-Furness
- £34,000 a year
- Full-time
- Hospitality
- Cooking
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Saturday Pharmacist
Well Pharmacy —Lancaster
- Management
- Travel
- Employee discount
Pub Team Member
Haven —Grange-over-Sands
- Up to £12.71 an hour
- Part-time
- Serving
- Bar
- Customer service
- Employee discount
Quick apply
5d

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Customer Experience Representative

James Cropper -
Kendal

Quick apply

Job details

Full-time
£30,993 a year
18 hours ago

Benefits

Company pension
Employee assistance programme

Qualifications

GCSE
Communication skills

Full job description

As a Customer Experience Representative at James Cropper, you will deliver a premium customer experience to global customers, managing their journey from enquiry and order placement through to delivery. You will build strong customer relationships, resolve queries, collaborate with internal teams, and help drive continuous improvement while embodying our values of Responsible, Forward Thinking, and Caring.

What you will do;

Build and maintain strong relationships with new and existing customers.
Conduct customer service reviews and identify opportunities for improvement.
Manage new enquiries, reservations, lab matches, and stock agreements.
Maintain customer records and interactions within CRM systems.
Produce customer reports and performance dashboards.
Manage the order process from enquiry through to delivery, working closely with Sales, Planning, Logistics, Operations, and Marketing.
Handle customer complaints and ensure timely resolution.
Coordinate sample requests and associated customer communications.
Lead and support continuous improvement initiatives across customer service processes.
Support colleagues’ accounts during absences to ensure service continuity.
Achieve individual and departmental KPIs and objectives
Contribute to planning, goal setting, and team meetings.
Participate fully in training and development activities.

What Will Make You Successful?

GCSE Maths and English at Grade 4 (C) or above, or equivalent.
Experience in a fast-paced customer-facing environment, ideally within manufacturing.
Strong customer relationship management experience.
Proficiency with CRM and other business systems.
Excellent communication, organisation, and interpersonal skills.
Ability to manage multiple priorities, meet deadlines, and maintain attention to detail.

Why choose Us?

We are offering a competitive salary and benefits including;

The chance to pave your career with a global leader you’ll have support from your line manager and a range of learning & development programmes
We will help you save for your retirement - join our pension scheme and we’ll match contributions up to 6%
25 days’ holiday per year (pro rata) plus bank holidays
Free health cash plan so you can claim back cash for a range of medical expenses
Wellbeing support - including a 24/7 employee assistance programme (EAP) for you and your nearest and dearest

Quick apply

Refine Your Search

customer experience representative jobs in grange over sands, cma

Customer Experience Representative

Customer Representative - Kendal

Customer Service Representative

Field Sales Representative - Lancaster

Business Developer

Examination Invigilator

Drinks Dispense Technician Lancashire

Field Sales Representative

Weekend Barista/Coffee Shop Assistant

Cleaner

Relief Chef (Live in Available)

Kitchen Porter - Live in Available

TPI Account Manager

Chef Manager

Sous Chef

Saturday Pharmacist

Pub Team Member

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