Customer service coordinator Work, Jobs in Grantown On Spey, Sct (with Salaries)

Office Receptionist and Service/Maintenance Coordinator
Greenflame Installations Ltd —Grantown on Spey
- £27,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
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2d

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Office Receptionist and Service/Maintenance Coordinator
Greenflame Installations Ltd —Grantown on Spey
Liaise with customers by phone and email, providing updates and arranging appointments. Alongside being at the heart of our service department, coordinating…
£27,500 a year
Quick apply
2d

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Office Receptionist and Service/Maintenance Coordinator

Greenflame Installations Ltd
Grantown on Spey

Quick apply

Job details

Full-time
£27,500 a year
2 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Company events

Qualifications

Microsoft Word
Record keeping
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Computer literacy
Stakeholder liaison
Administrative support experience
Microsoft Office Suite
Administrative experience
Appointment booking and call handling
Client services
Organisational skills
Front desk
Customer interaction
Communication skills
Time management

Full job description

This is a varied role where you'll be front and centre of Reception and performing general admin tasks. Alongside being at the heart of our service department, coordinating engineers, supporting customers, and ensuring our biomass and air source heat pump installations receive first-class maintenance and support. If you enjoy organising workloads, solving problems, and providing excellent customer service, we'd love to hear from you.

What You'll Be Doing

As the central point of contact for our Office and Service/ Maintenance department, a typical list of duties are as follows:

You will be the first contact, to meet and greet in person and over the phone.
Answer and direct incoming calls and manage office emails
·Carry out general administration duties as instructed.
Manage and reconcile breakdowns and emergency call-outs
Coordinate engineers' diaries and schedule planned maintenance visits
Liaise with customers by phone and email, providing updates and arranging appointments
Process card payments
Raise work orders, service reports and maintenance documentation
Order and track parts for repairs and servicing
Maintain accurate customer records

What We're Looking For

Essential

Previous experience as an office administrator or customer service role, service coordinator, scheduler, maintenance planner
Excellent organisational and time management skills
Strong communication skills with a customer-focused approach
Ability to prioritise and manage changing workloads
Good IT skills, including Microsoft Office
High attention to detail and accurate record keeping
Ability to work independently and as part of a small team
Great sense of humour!

Desirable

Experience/knowledge in heating, plumbing and/or renewables.
Familiarity with service management software such as Commusoft, although training will be provided.
Working knowledge of Microsoft Word, Excell and Outlook

About You

You're organised, approachable and enjoy keeping things running smoothly. You thrive in a busy environment where no two days are the same. You take pride in delivering outstanding customer service while supporting a close-knit engineering team. You are a team player but working independently doesn’t faze you. If you tick all those boxes, you are perfect for us!

Pay: £27,500.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking

Work Location: In person

Quick apply

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Office Receptionist and Service/Maintenance Coordinator

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