Job Summary
The Derwent Pencil Museum in Keswick, are seeking enthusiastic, a proactive and friendly Museum Associate who is available to work a minimum of 3 days per week including weekends, to join the team to cover the busy Summer Season. Our Summer Season starts with full paid training and ends at the beginning of November. The role offers variety and you will be an advocate for the museum welcoming visitors, providing information on exhibits, promoting sales and assisting with operations in our gift shop and cafe. Ensuring delivery of complete customer satisfaction and a memorable and enjoyable visit for all our guests and visitors.
Responsibilities
- Promote and process the sale of entrance tickets to the museum
- The promotion of our yearly membership and other incentives
- Cash handling, Till, PDQ
- Assist guests during the introduction to their visit through distribution of quizzes and other informative information to enhance their experience
- Retail sales and product demonstrations
- Take, prepare and process café orders with regards to food and beverages ensuring at all times consistency of service and excellent visitor care
- To up sell food, beverage and retail products with the aim of maximizing catering and retail income.
- Effective communication with all staff to facilitate the efficient running of the business on a daily basis
- Stock reordering and perishable goods replenishment
- Maintain cleanliness of café, outside seating, museum and retail gift areas at all times.
- Demonstrate the Company values at all times and to be an ambassador for the Derwent Brand
- Restocking of all display stands, shelves and fridges in the retail shop and catering facility
- Any other reasonable task as directed
- Compliance with appropriate Health & Safety requirements
Experience & Qualifications
- Passionate about customer service
- Experience of customer service or visitor-facing roles in retail sales and or catering is preferred
- Excellent interpersonal skills and a passion for engaging with the public
- Proactive
- An interest and knowledge in art, history and the local area would be beneficial
Pay: £8.00-£12.71 per hour
Work authorisation:
- United Kingdom (preferred)
Location:
- Keswick CA12 5NG (preferred)
Work Location: In person
