Senior service desk analyst Work, Jobs in Grays, Ess (with Salaries)

Senior Service Desk Analyst
Epping Forest District Council —Epping
- £33,342 - £35,841 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Mentoring
- Annual leave
- Employee discount
13d
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Azure
- Computer Science
- Customer service
Asset Servicing Senior Analyst
Citi —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
- Employee discount
Senior LMS Analyst
Metropolitan Police —Sidcup
- £60,400 - £65,886 a year
- Full-time
- Management
- English
- Supervising experience
2d
IT Service Desk Analyst
Legends Global (Europe) —London
- Microsoft Outlook
- Customer service
- Computer networking
Quick apply
Senior FP&A Analyst
Janus Henderson —London
- Hybrid work
- Communication skills
Fund Accounting Senior Analyst (12 Month FTC)
Janus Henderson —London
- Hybrid work
- Microsoft Excel
- Accounting
- Communication skills
Senior Service & Operations Analyst in 2ND LINE DESKTOP & EXEC SUPPORT
Bank of England —London
- £33,600 - £37,800 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
11d
Principal Finance System Analyst
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
Data Analyst
CDP Global —London
- £32,157 - £40,197 a year
- Hybrid work
- CRM software
- Azure
- DevOps
- Employee assistance programme
Senior Service Delivery Analyst (HQ's Chelmsford /Kent - Home Based Agile Worker)
Essex Police and Kent Police —Maidstone
- £33,696 a year
- Full-time
- Remote
- Microsoft Word
- Communication skills
- Health & wellbeing programme
- Annual leave
13d
Trading Data & AI Analyst
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- SQL
Senior Support Analyst
MRI Software —London
- Full-time
- Customer service
- SQL
- Communication skills
9d
Senior Application Support Analyst
Marriott International, Inc —London
- Full-time
- Hospitality
- Customer service
- Hotel
Service Desk Analyst
ECI - United Kingdom —London
- Azure
- Microsoft Outlook
- Customer service
Quick apply
Senior EPR Support Analyst
Lewisham and Greenwich NHS Trust —London
- £39,959 - £48,117 a year
- Full-time
- Oracle
11d
Engineering Operations Analyst
Raytheon —Harlow
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Sick pay
Senior Systems Analyst
Wellington Management —London
- Full-time
- SQL
- Analysis skills
- Financial services
Senior Admission Analyst
LSEG (London Stock Exchange Group) —London
- Weekend availability
- Analysis skills
- Communication skills
IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
5d

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senior service desk analyst jobs near grays, ess

Senior Service Desk Analyst

Epping Forest District Council -
Epping

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Job details

Full-time
£33,342 - £35,841 a year
13 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Windows
Analysis skills
ITIL
Mentoring
Mobile device management
Organisational skills
Communication skills
Active Directory

Full job description

Salary

£33,342 - £35,841

Contractual hours

Basis

Full time

Region

Epping

Package

LGPS pension scheme 28 days annual leave + bank holidays Perkbox discounts & wellbeing perks Hybrid working Ongoing professional development Flexible pay via Stream Reimbursement of professional membership

Job category/type

Permanent - Full Time

Date posted

29/06/2026

Job reference

EREQ000539

About the Role

The Level 2 Senior Service Desk Analyst is a key position within the Council’s ICT function, responsible for delivering high-quality 1st and 2nd line technical support and contributing to continuous service improvement. Acting as an escalation point where required, the role undertakes both frontline support and more advanced troubleshooting, incident and problem resolution, while ensuring consistent application of ITIL-based service management practices.

Working in a fast-paced and evolving ICT environment, the postholder supports the Council’s digital transformation ambitions by delivering efficient, customer-focused services. This includes managing both standard and complex incidents, ensuring effective ticket progression within the ITSM system, and engaging with users through multiple channels to provide timely resolutions and a positive service experience. The role also contributes to corporate and ICT projects, often working to tight deadlines to meet organisational priorities.

Key Responsibilities

Deliver high-quality, customer-focused 1st and 2nd line ICT support across core technologies including Microsoft 365 admin, Microsoft Windows, Active Directory and cyber security tools, ensuring incidents and service requests are resolved efficiently to minimise disruption.

Act as an escalation point for more complex technical issues, applying advanced troubleshooting skills to identify root causes and implement sustainable solutions, while maintaining accurate and detailed ticket records.

Provide proactive frontline support, taking ownership of tickets from initial contact through to resolution, ensuring a seamless experience for users across all support levels.

Lead by example as a senior member of the Service Desk team, supporting and mentoring colleagues, sharing knowledge, and promoting best practices to foster a collaborative, high-performing environment.

Contribute to Major Incident Management by providing clear, timely updates and technical insight to support rapid service restoration and effective stakeholder communication.

Proactively identify trends and recurring issues, recommending service improvements and contributing to the enhancement of ICT processes in line with the Council’s digital strategy.

Always deliver excellent customer service, building strong working relationships with users and ensuring all interactions are handled professionally, empathetically, and in line with ITIL principles and governance standards.

About You

We are seeking a motivated and proactive individual who can make an immediate impact within the ICT Service Desk.

You will bring:

Proven experience delivering both 1st and 2nd line support within a Service Desk or ICT support environment.
Strong technical knowledge of Windows environments, Microsoft 365 and Active Directory, with proven experience managing MDM solutions, supporting mobile devices and maintaining enterprise network and Wi-Fi services in a service desk environment.
Strong experience in supporting and maintaining core business applications, ensuring reliable performance, user accessibility and minimal service disruption.
A solid understanding of ITIL-based service management principles and best practices.
Strong analytical and problem-solving skills, with the ability to diagnose and resolve a wide range of technical issues effectively.

You will also demonstrate:

Excellent communication and interpersonal skills, with the ability to engage confidently with users at all levels, both remotely and in person.
A customer-focused mindset, with empathy and a genuine commitment to delivering a high-quality user experience.
The ability to remain calm under pressure and manage competing priorities in a fast-paced environment.
A collaborative approach, including mentoring colleagues and contributing to a positive team culture.
Strong organisational skills, attention to detail, and a commitment to maintaining accurate documentation.

A recognised ITIL qualification (or equivalent experience) is desirable, along with an understanding of governance, compliance, and the importance of aligning ICT services with organisational values and statutory obligations.

Working Arrangements

This role is primarily based at the Civic Offices, with opportunities for hybrid working where appropriate.

Hours: 36 hours per week
Working Pattern: Shift-based rota

Monday to Thursday: 08:00 – 17:30
Friday: 08:00 – 17:00

Why Join Us?

Epping Forest District Council is a place of opportunity and it’s a great time to join us – we’re changing how we deliver our services ensuring we are a place that people are proud of and which delivers its priorities to high standards.

How to Apply

Please apply through the online portal, ensuring your CV clearly highlights your relevant skills, experience, and suitability for the role.

**Closing date:** Friday 17 July 2026.

Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. Early submission is therefore encouraged.

Epping Forest District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Apply Now

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