Service transition manager Work, Jobs in Grays, Ess (with Salaries)

Service Transition Manager - £42,410-£47,916 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —London
- £42,410 - £51,666 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Sick pay
1d
Technical Support Manager – Anaerobic Digestion & Biogas
We Are Orchard —London
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Sales
- Project management
- Work from home
- Sick pay
Quick apply
Service Delivery Manager
Aptitude Software —London
- Full-time
- Hybrid work
- Management
- Customer service
- Project management
- Employee assistance programme
- Life insurance
Quick apply
Operations Manager – Retail Healthcare
Elior UK —Upminster
- £57,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
8d
Energy Transition Programme Manager
ShareAction —London
- £43,364 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Regional SHEQ Manager
Equans —London
- Full-time
- Annual leave
- Employee assistance programme
Transition Relationship Manager
Just Group —London
- Full-time
- Microsoft Excel
- Project management
- Annual leave
Scheme Oversight Manager
Motability Foundation —Harlow
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Business
- Free parking
- Annual leave
Quick apply
Senior Service Delivery Manager
Zenzero Solutions —London
- Analysis skills
- Project management
- Bachelor's degree
Transition Manager
Arcadis —London
- Microsoft Excel
- Microsoft Office
- Project management
1d
Quality Manager Projects W/M - Axima Nucléaire
Equans —London
- Maintenance
- English
- Master's degree
- Profit sharing
- Annual leave
13d
CAFM Director
Equans —London
- Full-time
- Annual leave
- Employee assistance programme
Group Commercial & Care Development Manager - Proven Track record in Residential Care Home Sector
Haven Care Home Management —London
- £50,000 - £60,000 a year
- Full-time
- CRM software
- Management
- Data analysis skills
Quick apply
3d
Organised Immigration Crime (OIC) Investigator
National Crime Agency —Gillingham
- £25.28 - £50.56 an hour
- Overtime
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Annual leave
1d
Operations Manager
Equans —Edmonton
- Full-time
- Computer literacy
- Annual leave
- Employee assistance programme
HRIS Programme Manager
Equans —London
- Full-time
- Remote
- PMP
- Business development
- Project management
- Annual leave
- Employee assistance programme
3d
Change Manager - Global PSA Programme (12 month FTC)
Civica —London
- Hybrid work
- Salesforce
- Organisational skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
Service Manager - Retail (MAT Cover)
Edenred —London
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- Time management
- Annual leave
- Employee assistance programme
7d
Delivery Partner Manager, UKIE DPM
Amazon UK Services Ltd. —Basildon
- Weekend availability
- Oracle
- Salesforce
- English
Programme Manager
Kent Fire and Rescue Service —Maidstone
- £49,914 - £64,294 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Contracts
- Free parking
- Health & wellbeing programme
Quick apply
11d

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Service Transition Manager - £42,410-£47,916 p.a. + benefits

Medicines and Healthcare Products Regulatory Agency -
London

Apply Now

Job details

Permanent | Full-time
£42,410 - £51,666 a year
1 day ago

Benefits

Season ticket loan
Annual leave
Company pension
Pay rise
Childcare
Sick pay

Qualifications

Presentation skills
ITIL
Organisational skills
Communication skills

Full job description

Details

Reference number

473114

Salary

£42,410 - £51,666

New entrants to the Civil Service will start their role on the salary band minimum of £42,410 (National) or £46,160 (London).
This role attracts a Market Pay Supplement of up to £12,823 per annum, in recognition of the specialist skills required and current market rates. The supplement is reviewed annually and is non-pensionable.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

MHRA - Digital and Technology Group

Type of role

Digital

Working pattern

Flexible working, Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Leeds, London

About the job

Job summary

We are currently looking for a Service Transition Manager to join our Technology and Service Operations Function within the Digital and Technology group.

This is a full-time opportunity, on a permanent basis. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU or 7/8 Wellington Place, Leeds, LS1 4AP.

Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.

We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly. Please discuss this with the recruiting manager before accepting an appointment.

This role attracts a Market Pay Supplement of up to £12,823 per annum, in recognition of the specialist skills required and current market rates. The supplement is reviewed annually and is non-pensionable.

Job description

Who are we?

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.

The Digital and Technology Group (DTG) lies at the heart of the Agency and is responsible for delivering an optimised IT infrastructure and maximising the secure use of data to enable our scientists, inspectors, and the rest of the organisation to deliver world class services which can improve outcomes for patients and the general public. The Group was essential in the race to approve COVID-19 vaccines in 2020 and in supporting the UK to set up its own medicines and devices approvals systems following our exit from the EU. The work we do matters!

Its centre of excellence is also responsible for delivering a broad portfolio of change initiatives, both to transform the Agencys legacy technologies and to deliver innovative new solutions, designed around our customers needs. DTG works in a holistic way to combine digital and technology change, data and information management, project delivery, business process, product management and cultural change to maximise out impact and ensure sustainability.

We plan to be at the heart of one of the most digitally advanced medical regulators in the world and we need people who can help us deliver that ambition. DTG is a great place to build your career, and we are committed to enabling our people to do the best work of their lives.

Whats the role?

The Service Transition Manager plays a key role in ensuring new and changed services are safely and effectively transitioned into live operation, protecting service quality and operational stability. The role partners closely with project, technical, supplier, and operational teams to assess readiness, manage risks, and confirm services meet agreed acceptance criteria through go‑live and early life support. This is a critical role that combines governance, collaboration, and service focus to enable successful outcomes for users and the organisation.

Key responsibilities:

Lead and manage service transition activities to ensure new and changed services meet agreed Service Acceptance Criteria and are ready for go‑live and early life support.
Assess service readiness and fitness for purpose, working with multi-disciplinary teams to identify and manage risks, issues, and dependencies to support operational acceptance.
Coordinate and collaborate with stakeholders including project teams, technical specialists, suppliers, and operational teams to ensure effective service handover.
Protect service quality and user outcomes by ensuring operational requirements, documentation, and service management standards are embedded throughout the transition lifecycle.

Who are we looking for?

Our successful candidate will have:

Strong service management knowledge, particularly ITIL, with the ability to apply service lifecycle principles to service transition activities.
Proven experience assessing service readiness, including analysing risks, impacts, dependencies, and operational fitness of new or changed services.
Ability to work collaboratively across teams, engaging effectively with project teams, technical specialists, suppliers, and operational colleagues.
Excellent communication and organisational skills, with the capability to manage competing priorities, maintain issue ownership, and support effective handover into live service.
A strong service and user focus, ensuring user needs, service quality, and operational requirements are considered throughout the transition lifecycle.

Person specification

Method of assessment: A=Application, T=Test, I=Interview, P=Presentation

Behaviour Criteria:

Making Effective Decisions (I)
Managing a Quality Service (A, I)
Communicating and Influencing (I)

Experience Criteria:

Experience of demonstrating communication and strong interpersonal skills with the personal attributes to successfully engage with and maintain productive relationships with colleagues, users, stakeholders, and suppliers. Adaptable to changing business needs, conditions, and work responsibilities whilst maintaining quality of work (I)

Technical Criteria:

Ideally you will hold a degree or qualifications in a computing discipline or business administration, and/or demonstrate substantial equivalent Service Transition experience (A)
A working knowledge of ITIL V4 (A)

If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification!

Please note: The job description may not open in some internet browsers. Please use Chrome or Microsoft Edge. If you have any issue viewing the job description, please contact [email protected]

Benefits

Alongside your salary of £42,410, Medicines and Healthcare Products Regulatory Agency contributes £12,286 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Annual Leave: 25 days annual leave on entry, rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff. PLUS 8 bank holidays
Privilege Leave: 1 day
Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff
Occupational Sick Pay (OSP): One month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of five months full pay/five months half pay
Mobility: Mobility clause in contracts allowing staff to be mobile across the Civil Service
Civil Service Pension Scheme. Please see the link for further information http://www.civilservicepensionscheme.org.uk/ For enquiries relating to the Civil Service Pension Schemes please contact MyCSP's Pension Service Centre directly on 0300 123 6666
Flexible working to ensure staff maintain a healthy work-life balance
Interest free season ticket loan or bike loan
Employee Assistance Services and access to the Civil Service Benevolent Fund
Eligibility to join Motoring , Boundless by CSMA
Variety of staff and Civil Service clubs
On-going learning and development

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

We use the Civil Service Success Profiles to assess our candidates, find out more here.

Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application.
Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles.

In the instance that we receive a high number of applications, we will hold an initial sift based on the lead criteria of Managing a Quality Service.

Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided- ensure you have read these thoroughly and allow sufficient time. You can view the competencies for this role in the job description.

If you require any disability related adjustments at any point during the process, please contact [email protected] as soon as possible.

Closing date: 5th August 2026

Shortlisting date: from 17th August 2026

Interview date: from 1st September 2026

If you need assistance applying for this role or have any other questions, please contact [email protected]

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here.

Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks.

Certain roles within the MHRA will require post holders to have vaccinations, and in some circumstances, routine health surveillance. These roles include:

Laboratory-based roles working directly with known pathogens
Maintenance roles, particularly those required to work in laboratory settings
Roles that involve visiting other establishments where vaccination is required
Roles required to travel overseas where specific vaccination may be required.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here.

Individuals appointed on level transfer will retain their existing salary and are responsible for ensuring they fully understand the financial implications of any potential move and the impact (if any) on their terms. If an individual is in any doubt, they should seek clarification before accepting a job offer.

Staff joining on promotion will receive up to a 10% increase of their current basic salary, or the pay band minimum, whichever is the greater.

The individual will not retain any allowances paid by the former department/Agency, unless there are special circumstances, such as a reserved right to those allowances on transfer.

Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries, please contact [email protected].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : The Resourcing Team
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

In accordance with the Civil Service Commissioners Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact the Resourcing Team at [email protected], in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission at: civilservicecommission.independent.gov.uk - [email protected] - Civil Service Commission Room G/8 1 Horse Guards Road London SW1A 2HQ

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Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information