Domestic Monitoring Officer
Location: James Cook University Hospital, Middlesbrough, TS4 3BW
Salary: £17,334.20 per annum plus excellent benefits
Schedule: Part time 25 hours per week, working Monday – Friday 12.30pm -5.30pm
Ready to impact a better future?
As a Domestic Monitoring Officer in our Health team, you’ll help ensure hospital environments meet the highest standards of cleanliness, safety, and compliance, supporting patient care and wellbeing every day.
Your work plays an essential role in protecting patients, colleagues, and visitors. By delivering accurate audits, identifying improvements, and supporting operational teams, you’ll contribute to safer environments and a positive impact on communities.
What you’ll do as a Domestic Monitoring Officer
You’ll be entrusted to:
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Carry out scheduled and unannounced audits across wards and departments
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Monitor compliance with infection control, cleanliness standards, and service-level agreements
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Record all inspection activity accurately using FM First systems
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Produce detailed reports highlighting findings, trends, and corrective actions
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Track and follow up on non-conformances, escalating where needed
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Support teams with guidance on compliance and continuous improvement
Does this sound like you?
You’ll be a great fit for this role if you have:
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Experience in auditing, monitoring, or compliance, ideally in a healthcare setting
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Strong analytical skills with the ability to interpret data and identify trends
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Confidence to communicate clearly and influence stakeholders
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A fair, objective approach with strong attention to detail
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The ability to manage multiple audits and deadlines effectively
Vetting and checks:
A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
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Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
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Pension: Up to 6% contributory pension scheme
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Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a strong focus on internal progression
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Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
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Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
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Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
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Employee networks: Networks that support inclusion and connection across our organisation, including LGBTQIA+ colleagues, women, parents and carers, people with disabilities, veterans, and colleagues from all cultural backgrounds
Let’s impact a better future, together. Apply today.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
