Customer service coordinator Work, Jobs in Great Bentley, Ess (with Salaries)

Customer Fulfilment & Logistics Coordinator
Zeelandia Ltd —Colchester
- £26,500 - £28,500 a month
- Full-time
- Hybrid work
- Data analysis skills
- Communication skills
- Employee assistance programme
Quick apply
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International Operations Coordinator
SceneSafe —Burnham
- £13.45 an hour
- Full-time
- Microsoft Excel
- Sales
- Administrative experience
Quick apply
11d
Training and Helpdesk Coordinator
Praxis42 —Ipswich
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
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Sales Coordinator
LabX Media Group —Sudbury
- Full-time
- Hybrid work
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- Microsoft Word
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Trainee Export Customer Service Co-ordinator
WEC Lines UK Ltd —Felixstowe
- From £24,454 a year
- Full-time
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- Microsoft Outlook
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- Employee discount
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Inside Sales Coordinator
Samskip —Ipswich
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Customer Service Coordinator - Part Time
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Customer Fulfilment & Logistics Coordinator

Zeelandia Ltd
Colchester

Quick apply

Job details

Full-time
£26,500 - £28,500 a month
8 days ago

Benefits

Free flu jabs
Company events
Employee assistance programme

Qualifications

Data analysis skills
Logistics
Customer relationship management
Communication skills

Full job description

At Zeelandia, we’re excited to be recruiting a Customer Fulfilment & Logistics Coordinator to join our fantastic team. This is a brilliant opportunity for someone who thrives in a fast-paced environment, enjoys building strong relationships with customers and colleagues, and takes pride in ensuring orders are delivered accurately, efficiently, and on time..

As a key member of our Customer Fulfilment team, you’ll play an essential role in coordinating customer orders, managing logistics activities, liaising with transport providers, and working closely with internal departments to deliver an outstanding customer experience. You’ll be highly organised, detail-oriented, and able to balance multiple priorities while maintaining excellent service standards.

What really makes Zeelandia special is our genuine commitment to our people. We don’t just talk about wellbeing, we live it. Our holistic approach is underpinned by a wide range of supportive policies covering areas such as mental health, cancer support, miscarriage, menopause, carers, domestic violence, fostering and volunteering, ensuring our colleagues feel supported through every stage of life.

Our values sit at the core of everything we do. We believe in acting with integrity and respect, taking ownership, and going above and beyond for each other and our customers. We encourage innovation that has purpose, support those who champion positive change, and are driven by a genuine passion for success, balancing high standards with a supportive, inclusive approach. If these values resonate with you, you’ll feel right at home at Zeelandia.

Alongside this, we offer a strong wellbeing and engagement culture, including onsite Mental Health First Aiders, regular speaker sessions and coffee mornings, annual NHS health checks, flu jab vouchers, and eye care support. Our Employee Assistance Programme provides free counselling, resources, and access to a dedicated menopause coach, complemented by our Grocery Aid partnership, offering additional emotional, practical, and financial support for you and your family.

We’re also passionate about helping our people grow, with access to internal and external training, development opportunities, and mentoring. Our inclusive culture is supported through active working groups, including DEI and employee involvement forums.

Beyond the day job, we bring people together through company events, recognition schemes such as our Core Values Awards and Long Service Awards, and meaningful CSR initiatives, from Bake for Ukraine to supporting local communities, schools, and charities. With additional benefits including cycle-to-work and EV schemes, this is a role where you’ll not only build your career but feel part of something bigger.

If you're looking for a role where every day brings a new challenge, where customer service, order fulfilment, logistics coordination, and teamwork are at the heart of what you do, and where you'll be genuinely valued for the difference you make, we'd love to hear from you.

PLEASE NOTE

This is a site-based role.
We are unable to offer sponsorship or employ anyone requiring visa sponsorship now or in the future.
No agencies please.

Raise and communicate purchase orders with Zeelandia countries in line with stock report vs forecast through 365

Confirm products required for loading with Zeelandia branch and confirm loading plan and arrange transport accordingly
Planning & organising tanker delivery for specific customers
Liaising with Hauliers to arrange freight collection/Delivery arrangement of customs clearance where required
Arrange transportation of items through DPD/DHL
Arrange uplifts for transportation/customer damages
File claims for any damage claims submitted by the customer
Provide COC/COA where required
Liaise with warehouse related to stock/deliveries/shipments
Support during audits
Answering telephone and redirect calls to the relevant departments
Processing any stock adjustments
Booking in stock aligning with batch numbers & BBE
Maintain awareness of compliance & risk at all times (QA, GDPR, H&S, WTR,).
Escalate any issues promptly to the Team Leader / CSM
Assist CS colleagues in any areas required as workloads fluctuate
Contribute to DEI, sustainability and wellbeing initiatives relevant to the role.

A balance of -

Supply chain planning
Logistics and customs
Customer fulfilment
Administrative support

Essential

Digital/Systems: 365/CRM/ERP at basic/intermediate minimum
Compliance awareness: [H&S/QA] relevant to the role.
Proven experience in (preferably) foodstuff stock fulfilment
Skills: Customer management, data analysis (Excel/BI), problem solving, lateral thinking
Clear written/verbal communication; able to respond to customers accurately and politely
Experience in logistics/customs clearance stock management

Quick apply

Refine Your Search

customer service coordinator jobs in great bentley, ess

Customer Fulfilment & Logistics Coordinator

International Operations Coordinator

Training and Helpdesk Coordinator

Sales Coordinator

Trainee Export Customer Service Co-ordinator

Inside Sales Coordinator

Customer Service Coordinator - Part Time

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