Helpdesk coordinator Work, Jobs in Great Billing, Nth (with Salaries)

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Operations Support Coordinator

Westland Horticulture Ltd -
Corby

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Company pension
Private medical insurance

Qualifications

Microsoft Excel
Microsoft Outlook
Logistics
Administrative experience
Organisational skills
Warehouse experience
Communication skills

Full job description

Operations Support Co-ordinator

Location: Corby (On-site)
Hours: Full-Time, Monday to Friday, 8:00am – 5:00pm

About the Role

We're looking for an organised and proactive Operations Support Co-ordinator to join our busy logistics team in Corby.

In this role, you'll play a key part in ensuring customer orders are fulfilled efficiently from stock allocation through to dispatch, helping us achieve our OTIF (On Time In Full) targets and customer service commitments. You'll work closely with warehouse, transport, inventory, and supply chain teams while providing support across multiple operational functions.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and has strong administrative and communication skills.

Key Responsibilities

Manage and reserve customer orders from UK and Irish warehouses, ensuring all required documentation accompanies shipments.
Support the end-to-end order fulfilment process for a variety of customers, including retail and online channels.
Investigate customer helpdesk claims and escalate high-profile issues where appropriate.
Complete and maintain operational reports and ensure key figures are available for daily meetings.
Assist with processing third-party orders through customer platforms and internal systems.
Collaborate with supply chain and inventory teams to monitor stock availability and order fulfilment requirements.
Liaise daily with warehouse and transport teams regarding workload planning, urgent stock requirements, and inventory count requests.
Provide support across operational functions including Helpdesk, CRM, order reservations, and reporting activities.
Assist with holiday and sickness cover within the team when required.
Develop knowledge across all areas of the distribution function to provide operational flexibility.
Undertake additional duties as required by the senior management team.

Essential Skills & Experience

Strong organisational skills with excellent attention to detail.
Ability to manage multiple priorities and work effectively under pressure.
Experience working to strict deadlines and service level agreements.
Excellent verbal and written communication skills.
Good working knowledge of Microsoft Outlook and Excel.
Flexible and adaptable approach to work, with a willingness to support different areas of the business.

Desirable Skills & Experience

Experience using Microsoft Dynamics D365 or AX.
Previous experience within an FMCG environment.
Experience working in a warehouse, logistics, or distribution setting.

Benefits:

Company pension
Free parking
Private medical insurance

Work Location: In person

Work Location: In person

Quick apply

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