Are you highly organised, customer-focused and someone who takes pride in getting the details right?
We're looking for a Merchandise Coordinator to join our growing team at Totally Branded. This is a varied and rewarding role where you'll take ownership of customer orders once they've been agreed by our Merchandise Consultants, ensuring every project is delivered accurately, on time and to the highest standard.
Working closely with customers, suppliers, our design team and the sales team, you'll coordinate every stage of the order process, keeping customers informed, solving problems and making sure every order runs smoothly from approval through to delivery.
If you enjoy organisation, communicating with people and making sure nothing gets missed, this could be the perfect role for you.
About Totally Branded
Totally Branded is one of the UK's leading suppliers of promotional merchandise, branded clothing and PPE. Based in Swaffham, Norfolk, we work with businesses, charities, schools and organisations across the UK and Europe to create high-quality branded products that leave a lasting impression. Today we're a team of 50+ people and growing.
We're proud of our reputation for exceptional customer service, creative thinking and building long-term relationships with our clients. As our business continues to grow, we're looking for another great person to join our team.
What you'll be doing
Once a customer order has been confirmed by one of our Merchandise Consultants, you'll take ownership of coordinating the order through to successful delivery.
Your responsibilities will include:
Customer Care
- Becoming the main point of contact for customers once their order has been placed.
- Keeping customers informed throughout the production process.
- Responding to queries or order problems professionally, efficiently and proactively.
- Delivering a customer experience that exceeds expectations.
Order Coordination
- Processing customer orders accurately and efficiently.
- Liaising with suppliers to confirm stock availability, production schedules and delivery dates.
- Checking artwork approvals and production information before orders proceed.
- Coordinating with our Design Studio, suppliers and internal teams to ensure everything is ready for production.
- Monitoring customer orders to ensure deadlines are achieved.
- Resolving any issues quickly to keep projects on track.
Team Collaboration
- Working closely with Merchandise Consultants to ensure a seamless handover from sale to delivery.
- Supporting colleagues across the business during busy periods.
- Identifying opportunities to improve processes and the customer journey.
We'd love to hear from you if you are:
- Highly organised with exceptional attention to detail.
- A confident communicator who enjoys working with customers.
- Able to manage multiple projects simultaneously.
- Calm under pressure and able to prioritise effectively.
- A proactive problem solver.
- Reliable, honest and committed.
- A positive team player.
- Comfortable learning new systems and processes.
Experience in customer service, administration, order processing or project coordination would be beneficial, but isn't essential. Full training will be provided for the right person.
What we offer
- £27,000 salary
- Full-time, permanent position
- Monday-Friday, 8:00am-5:00pm (4:30pm finish every Friday)
- On-site parking
- Company uniform provided
- Annual company events
- A friendly and supportive working environment
- Opportunities to develop your skills and progress within the business
Why join Totally Branded?
We're a family-run business with ambitious growth plans and a passion for delivering outstanding customer service. Every person in our team plays an important role in creating an exceptional experience for our customers.
If you're someone who enjoys organisation, takes ownership of your work and loves seeing projects through from start to finish, we'd love to hear from you.
Apply today to become our next Merchandise Coordinator.
Job Types: Full-time, Permanent
Pay: £27,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
