Service desk analyst Work, Jobs in Great Dunham, Nfk (with Salaries)

Systems Analyst - Fixed Term
CITB —King's Lynn
- £25,586 a year
- Full-time
- Azure
- Presentation skills
- Computer networking
- Free parking
- Employee assistance programme
1d

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Systems Analyst - Fixed Term
CITB —King's Lynn
2 paid volunteering days per year. This will be through handling incoming requests or incidents raised from end-users via email, over the phone or directly…
£25,586 a year
1d
Controls and compliance analyst
AB Agri —King's Lynn
AAT part-qualified or fully qualified. Play a key role in controls, monitoring compliance and driving continuous improvements.
From £35,000 a year

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Systems Analyst - Fixed Term

CITB -
King's Lynn

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Job details

Full-time | Fixed term contract
£25,586 a year
1 day ago

Benefits

Free parking
On-site gym
Company pension
Employee assistance programme
Gym membership
Paid volunteer time
On-site parking

Qualifications

SSO
Technical troubleshooting
Desktop support
Azure
Incident queue management
IT service management
Ticket management
Presentation skills
Technical support incident logging
Computer networking
ServiceNow
ISO 27001
Customer support
Customer interaction
IT incident logging
Application support
Incident log maintenance
Microsoft Azure
Active Directory
Mobile devices

Full job description

Hours of Work: Full-time (35 hours per week)

Contract: Fixed Term Contract until March 2028

Grade:
TM1

Target Salary:
£25,586 per annum

Location: Bircham Newton – based full time on site

Provisional Interview Dates:
w/c 7th September 2026

This role focuses on being the primary agent responsible for 1
st
Line support of IT systems and environments. It provides the 1
st
point of contact for CITB end-users seeking technical assistance. This will be through handling incoming requests or incidents raised from end-users via email, over the phone or directly through our incident and request portal, ServiceNow. The Service Desk Analyst can troubleshoot or resolve IT issues across Hardware, Software, and Network connectivity issues. The Service Desk Analyst will maintain incident and service request records and escalate any incident or request to 2
nd
line or to other IT agents as required.

What you’ll be doing:

Act as the first line of support for IT-related queries via phone, email, or our ticketing system ServiceNow

Log, categorise, and prioritise incidents and service requests, either to resolve at first-line or to escalate to others in IT

Be able to diagnose and resolve technical issues related to desktops, laptops, mobile devices, and other applications

Escalate more complex issues and tickets to 2
nd
or 3
rd
line support teams as necessary

Follow up with users to ensure issues are fully resolved, or the user is informed of progress and any subsequent actions

Maintain and update knowledge base articles and documentation

Ensure adherence to SLAs and service standards

Essential:

Experience with enterprise-scale deployments of 1000+ user-base

Some knowledge or an appreciation of compliance frameworks, examples, CE+, ISO 27001, ITIL

Familiarity with working in a Service Desk environment using ITSM third-party management tools to manage and update tickets

Some technical knowledge or an appreciation of enterprise level computing, mobile devices, Microsoft tool set (Azure, Office365, OS Windows 11)

Customer service skill set to provide customer support services in a professional and efficient manner

Problem solving capability by having a curious, investigative mind set

Desirable:

IT certifications: ITIL or something similar

Basic knowledge or appreciation of Network concepts

Some knowledge or appreciation for AD, AAD and other logon concepts such as SSO

Some knowledge of cybersecurity best practice

Able to support onboarding/offboarding processes, including account setup and equipment provisioning

Monitor system alerts and respond proactively to potential issues

Why join CITB?

Free onsite lunch at NCC sites

Subsidised Costa Coffee on site at NCC Bircham

Free onsite parking

Free onsite gym at Bircham Newton

25 days holiday + bank holidays

3 additional days Christmas shutdown

Generous pension scheme (up to 9% employer contribution)

Life assurance (4x salary)

2 paid volunteering days per year

Professional development & funded training qualifications

Employee Assistance Programme

Be part of a respected organisation shaping the future of UK construction

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing
basis,
therefore early applications are encouraged to avoid disappointment.

Safer Recruitment – Incidental

CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. A basic DBS is required for this post.

During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

We are committed to equal opportunities and recruit based on merit, skills and experience.

Work Location: In person

Apply Now

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Systems Analyst - Fixed Term

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