Resident liaison officer Work, Jobs in Great Glen, Lec (with Salaries)

Resident Liaison Officer
Lawtech Group —Leicester
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
ERSOU - CTP Police Staff SO1 - Prevent Officer
Bedfordshire Police —Wymondham
- £39,276 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
4d
ERSOU - CTP Police Staff SO1 - Prevent Officer
Hertfordshire Constabulary —Wymondham
- £39,276 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
4d

More jobs to discover

Find similar jobs that you might be interested in.

ERSOU - CTP Police Staff SO1 - Prevent Officer
Bedfordshire Police —Wymondham
This role requires the post holder to have a valid UK driving license. Work with partners to utilise their powers to disrupt and deter persons believed to be…
£39,276 a year
4d
ERSOU - CTP Police Staff SO1 - Prevent Officer
Hertfordshire Constabulary —Wymondham
This role requires the post holder to have a valid UK driving license. Work with partners to utilise their powers to disrupt and deter persons believed to be…
£39,276 a year
4d

I want to receive the latest job alerts for resident liaison officer in great glen, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

resident liaison officer jobs near great glen, lec

Police Officer jobs in Home Based

Surveillance Officer jobs in London

Security Officer jobs in Chester

Police Officer jobs in Preston

Police Officer jobs in Fareham Po15

Designated Detention Officer jobs in London

Police Officer jobs in Coalville

Liaison Officer jobs in Edinburgh

Liaison Officer jobs in Portsmouth

Graduate Medical Science Liaison jobs in London

Medical Liaison jobs in Birmingham

Police Officer jobs in Felixstowe Ip11

Police Officer jobs in Teesside

Security Officer jobs in Hertfordshire

Police Officer jobs in Hereford

Social Value Officer jobs in London

Police Officer jobs in Kingston Upon Hull

Resident Liaison Officer

Lawtech Group -
Leicester

Quick apply

Job details

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
SharePoint
Certified Scrum Master
Microsoft Outlook Calendar

Full job description

Role Overview:

Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations & regeneration contracts throughout London and the wider Southeast.

Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company.

Your key responsibilities are:

Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.
Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.
Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
Maintain Lawtech customer service processes and systems as relevant for the site and residents.
Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with Lawtech policies.
Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.

Role Responsibilities:

Work closely with the Project Manager and Design & Quality teams.
Set up and maintain Lawtech customer service systems, site records and local documentation and communication plans.
Draft responses and communication for residents and other parties
Mail merge letters to be sent to residents for surveys and installation dates etc, as directed by the Customer Service Manager/ Assistant Customer Service Manager
Answering of phone calls and making any necessary appointments.
Liaise with individual residents and establish individual requirements.
Arrange site surveys as required to each property within the project.
Manage surveys and work appointments with residents and comply with local key-holding and security requirements.
Maintain Lawtech’s record of all issues raised and resolutions and report progress as required for weekly, fortnightly, and monthly meetings.
Work with site and project management to identify and resolve issues and make recommendations for changes where appropriate.
Observe all H&S rules and ensure resolution of service issues comply with all such rules.
Escalate unresolved issues to CSM, when appropriate to do so.
Basic site administration including data entry of the in house ‘probe’ system for the below:

➢ Delivery receipts – Once a week update deliveries on probe and ensure
hard copies are sent/collected for the attention of Accounts Team

➢Site stock takes – Every Thursday stock takes are undertaken by the Site
Manager. Information needs to be updated and sent to head office by you
once a week following this stock take.
➢ Update and close out alerts – Manage alerts on probe by reviewing
every three days, chasing for response from individuals who are down to
provide this.
➢ Right to Work Checks – Checking of right to work for subcontractors
including taking copies of passport or checking settlement status on the
government website.
➢ Maintain ID system for operatives - following procedure already started
by Site Manager

To perform any other administrative duties as directed by CSM.
Obtain satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to improve our service

Skills and Qualifications

Excellent written English.
Experience with customer service, ideally resident liaison experience within construction/social housing sector.
Ability to manage resident expectations.
DBC check (standard).
Competent MS Excel, MS Word, Microsoft Outlook email and calendars.
Competent use of Project Probe and SharePoint

Quick apply

Refine Your Search

resident liaison officer jobs in great glen, lec

Resident Liaison Officer

ERSOU - CTP Police Staff SO1 - Prevent Officer

ERSOU - CTP Police Staff SO1 - Prevent Officer

More jobs to discover

I want to receive the latest job alerts for resident liaison officer in great glen, lec

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected