Wellbeing manager Work, Jobs in Great Ryburgh, Nfk (with Salaries)

Patient Services Lead
Fakenham Medical Practice —Fakenham
- £14 - £16 an hour
- Hospitality
- Microsoft Office
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
4d
Patient Coordinator/reception
Fakenham Medical Practice —Fakenham
- £13,411.17 a year
- Part-time
- Microsoft Word
- Front desk
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
Community Mental Health Team Manager
BreakForth —Dereham
- From £33,500 a year
- Full-time
- Computer literacy
- Conflict management
- Computer skills
- Health & wellbeing programme
- Annual leave
Quick apply
General Manager
The Wiveton Bell —Holt
- £55,000 a year
- Full-time
- Restaurant management
- Hotel
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Programme Manager (English, Maths, PD and ICT) - Permanent
CITB —King's Lynn
- £58,633 a year
- Full-time
- Maths
- Project management
- Presentation skills
- Free parking
- Employee assistance programme
9d
Innovation Manager
Norfolk County Council —Norwich
- £46,000 - £82,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
- Gym membership
9d
Senior Corporate Communications & External Affairs Manager
The TaxAssist Group —Norwich
- £60,000 - £65,000 a year
- Overtime
- Management
- Marketing
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Team Leader
Kinnerton Confectionery —Fakenham
- £13.59 - £16.60 an hour
- 12 hour shift
- Team management
- Quality control
- In-person
Senior Manager
Norfolk & Suffolk Foundation Trust —Norwich
- £66,582 - £77,368 a year
- Full-time
- Management
- Master's degree
- Continuous improvement
3d
Compliance Manager
Freebridge Community Housing —King's Lynn
- £63,406 a year
- Full-time
- Hybrid work
- Travel
- Contracts
- Employee assistance programme
- Employee discount
Quick apply
VacancyTitle: Local Housing Manager - Bob Carter Court
Housing 21 —Mattishall
- £33,494 a year
- Full-time
- Management
- Sick pay
8d
Return to Social Work - Childrens
Norfolk County Council —Norwich
- £34,000 - £46,000 a year
- Full-time
- Remote
- Experience working with children
- Travel
- Relocation assistance
- Annual leave
Mixing Operative (Mixer)
Kinnerton Confectionery —Fakenham
- £13.59 - £15.72 an hour
- 12 hour shift
- In-person
- Communication skills
- Annual leave
E-Rostering Lead - Trust-Wide Allocate Implementation
Norfolk & Suffolk Foundation Trust —Norwich
- £49,387 - £56,515 a year
- Full-time
- Continuous improvement
- No degree
- Organisational skills
8d
Process Operative
Kinnerton Confectionery —Fakenham
- £13.59 - £16.60 an hour
- 12 hour shift
- Continuous improvement
- In-person
- Communication skills
- Annual leave
Deputy Home Manager based at Cromwell House, Norwich
MHA —Norwich
- £41,933 a year
- Full-time
- Recruiting
- Training & development
- Leadership
- Annual leave
2d
Relief Library & Information Assistant (11177)
Norfolk County Council —King's Lynn
- £13.91 an hour
- Part-time
- Hybrid work
- Front desk
- Annual leave
- Employee discount
1d
Maintenance - Maintenance Manager - MA1
Parkdean Resorts —Hunstanton
- £39,520 a year
- Weekend availability
- Computer literacy
- Recruiting
- Organisational skills
- Store discount
- Employee assistance programme
Quick apply
Ofsted Registered Service Manager
Canaries Solutions —Norwich
- £50,000 - £56,000 a year
- Full-time
- Management
- Continuous improvement
- Training & development
- Free parking
- Health & wellbeing programme
Quick apply
4d
Registered Manager
Autism Anglia —Dereham
- Full-time
- Recruiting
- Budgeting
- Leadership
- Free parking
Quick apply

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wellbeing manager jobs near great ryburgh, nfk

Patient Services Lead

Fakenham Medical Practice
Fakenham

Quick apply

Job details

Permanent
£14 - £16 an hour
4 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Free flu jabs
Annual leave
Company pension
Company events
On-site parking

Qualifications

Collaborate with healthcare professionals
Hospitality
Operations management
Patient appointment coordination
Coaching
Mentoring junior staff
Infection prevention & control
Complaint handling
Patient service
Microsoft Office
Performance management
Supervising experience
Continuous improvement
Continuous improvement cycles oversight
Client services
Staff training
Clinical audit participation
Mentoring
Infection prevention and control standards
Recruiting
Clinical quality improvement projects
Professional development mentoring
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Job Description

Job Title: Patient Services Lead

Reports To: Patient Experience and Quality Lead

Hours: Full-time 37 hrs a week

Salary: Dependent upon experience

The Fakenham Medical Practice

The Fakenham Medical Practice (FMP) is an eleven-doctor dispensing practice providing care to around 15,500 patients in and around Fakenham in North Norfolk.

We work from modern, purpose-built premises. The partners and staff have a shared belief in the delivery of high-quality patient focused care. Patients’ interests are kept very much to the fore and there is a strong commitment to develop patient services. To promote a multi-disciplinary team approach, we share our premises with other providers including a pharmacy, adult social services and local community services e.g. physiotherapy and midwifery.

The practice is part of Norfolk and Suffolk Integrated Care Board (NSICB) and has a branch surgery at Walsingham. We are a training practice for GP Trainees.

Practice Mission Statement

Fakenham Medical Practice is committed to working with compassion and understanding to provide all its patients with accessible, responsive and efficient services that deliver good, safe and effective care.

Job Purpose

The Patient Services Lead is a senior member of the Patient Coordinator Team and is embedded within the day-to-day operation of the team. The post holder will provide visible leadership, support and coaching to Patient Coordinators, helping to develop a high-performing, patient-centred service.

The role is responsible for overseeing the delivery of an excellent patient experience across all contact channels, ensuring that patient enquiries are managed effectively, practice systems operate efficiently, and Patient Coordinators are supported to achieve high standards of performance and professionalism.

Working closely with the Patient Experience and Quality Lead, the Patient Services Lead will identify opportunities for service improvement, support workforce development, and promote a culture aligned with the practice values.

Key Responsibilities

Leadership and Team Development

Act as the day-to-day lead for the Patient Coordinator Team.
Provide coaching, support and guidance to Patient Coordinators to develop their skills, confidence and performance.
Support the induction, training and development of new team members.
Act as a role model, demonstrating excellent customer service and professional conduct. Focusing on a ‘patient first’ approach
Promote a positive, supportive and collaborative team culture.
Identify development needs and support ongoing learning within the team.
Assist with managing performance concerns through supportive coaching and escalation where appropriate.
Support the implementation of new processes, systems and ways of working.

Operational Management

Ensure the efficient daily running of patient services functions.
Support the Senior Patient Coordinator with organisation of staffing rotas and day-to-day workforce planning to ensure adequate cover.
Monitor workload distribution across the Patient Coordinator Team.
Assist with the management of annual leave, sickness absence and cover arrangements.
Escalate operational risks, capacity issues and service concerns to the management team.
Support business continuity arrangements within patient services.

Patient Experience and Service Delivery

Champion a high-quality patient experience across all aspects of patient contact.
Act as an escalation point for complex patient enquiries and concerns.
Support the effective resolution of patient complaints and service issues.
Identify trends in patient feedback and recommend service improvements.
Ensure patients receive a professional, courteous and compassionate service at all times.
Promote equitable access to services and support patients to access the most appropriate care pathway.

Coaching and Quality Improvement

Undertake regular coaching conversations with Patient Coordinators to support continuous improvement.
Observe and review patient interactions to identify good practice and development opportunities.
Support quality audits and monitor compliance with agreed standards and procedures.
Contribute to service improvement initiatives and patient access developments.
Work with managers to develop and implement action plans arising from audits, complaints, feedback and performance reviews.

Administrative Responsibilities

Assist Rota Administrator with maintaining clinical rotas, appointment books and session allocation in line with practice procedures.
Support the management of patient appointments and access systems.
Ensure accurate recording and processing of information using practice systems.
Support oversight of prescription processing workflows where appropriate.
Ensure practice protocols and procedures are followed consistently by the team.
Assist with recruitment activities as required.

Communication and Relationship Management

Act as a key point of contact between patients, clinicians and practice staff.
Facilitate effective communication across clinical and non-clinical teams.
Develop positive working relationships with external healthcare partners and agencies.
Communicate changes, updates and key messages to the Patient Coordinator Team.

Confidentiality

In the performance of their duties, the post holder may have access to confidential information relating to patients, staff and the business of the practice.

All information must be treated as strictly confidential and handled in accordance with practice policies, GDPR, the Data Protection Act 2018, NHS confidentiality requirements and information governance standards.

Health and Safety

The post holder will promote and maintain their own health, safety and wellbeing and that of colleagues and patients by:

Complying with practice Health and Safety policies and procedures.
Identifying and reporting risks and hazards.
Undertaking mandatory training as required.
Following infection prevention and control guidance.
Maintaining safe working practices at all times.

Equality, Diversity and Inclusion

The post holder will:

Promote equality, diversity and inclusion in all aspects of their work.
Treat patients, colleagues and visitors with dignity and respect.
Deliver services fairly and without discrimination.
Support an inclusive working environment.

Personal and Professional Development

The post holder will:

Participate in annual appraisal and regular supervision.
Take responsibility for maintaining and developing professional knowledge and skills.
Participate in training relevant to the role.
Support the development and learning of other team members.

Person Specification

Essential

Significant experience in a patient services, customer service, or hospitality environment, demonstrating exceptional customer care skills and a strong commitment to delivering a first-class service experience.
Experience supporting or supervising staff.
Excellent communication and interpersonal skills.
Strong organisational and problem-solving abilities.
Ability to coach, motivate and support colleagues.
Competent IT skills including clinical systems and Microsoft Office.

Desirable

Proven track record of successful team leadership.
Experience working within General Practice and an understanding of primary care services.
Experience in staff training, coaching, mentoring, and development.
Experience of quality improvement methodologies, service evaluation, and continuous improvement projects.

Job Type: Permanent

Pay: £14.00-£16.00 per hour

Benefits:

Company events
Company pension
Cycle to work scheme
Free flu jabs
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

wellbeing manager jobs in great ryburgh, nfk

Patient Services Lead

Patient Coordinator/reception

Community Mental Health Team Manager

General Manager

Programme Manager (English, Maths, PD and ICT) - Permanent

Innovation Manager

Senior Corporate Communications & External Affairs Manager

Team Leader

Senior Manager

Compliance Manager

VacancyTitle: Local Housing Manager - Bob Carter Court

Return to Social Work - Childrens

Mixing Operative (Mixer)

E-Rostering Lead - Trust-Wide Allocate Implementation

Process Operative

Deputy Home Manager based at Cromwell House, Norwich

Relief Library & Information Assistant (11177)

Maintenance - Maintenance Manager - MA1

Ofsted Registered Service Manager

Registered Manager

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