Customer experience manager Work, Jobs in Great Singleton, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Kennel Manager
Poulton Pets ltd —Blackpool
- From £30,000 a year
- Part-time
- Heavy lifting
- Customer service
- In-person
Quick apply
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- Up to £47,000 a year
- Full-time
- Hospitality
- Hotel
- Hotel experience
- Employee discount
Customer Service Manager
NSG Group —Ormskirk
- Up to £53,000 a year
- Full-time
Quick apply
Customer Service Manager
Elis —Chorley
- Up to £50,000 a year
- Call to connect
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
11d
Store Manager
Aldi —Thornton Cleveleys
- £52,910 - £69,000 a year
- Annual leave
Customer Experience Manager
Dunelm —Blackpool
- Weekend availability
- Management
- Sales
3d
District Manager
Wendy's Blackpool - 14887 —Blackpool
- Full-time
- Master's degree
- Bachelor's degree
- Business
Quick apply
Club Manager
Just Padel Group —Blackpool
- £24,420 - £35,000 a year
- Full-time
- Hospitality
- Management
- Social media management
- Free parking
- Employee discount
Quick apply
Reservations Manager
Hampton by Hilton Blackpool —Blackpool
- £36,000 a year
- 8 hour shift
- Hotel
- Analysis skills
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Community Engagement Manager
AFC Fylde Community Foundation —Fylde
- £28,500 - £33,999 a year
- Weekend availability
- Administrative experience
- Project management
- Organisational skills
- Free parking
- Employee discount
Quick apply
Commercial Manager
Emcor —Barrow-In-Furness
- Up to £78,000 a year
- Full-time
- Sales
- Engineering
- Analysis skills
- Employee assistance programme
- Referral programme
Quick apply
Commercial Manager
Eroglu Food Group Limited —Blackpool
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Management
- Marketing
- No degree
Quick apply
3d
Customer Case Manager
ENWL —Preston
- £35,000 - £38,500 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
11d
Security Regional Operations Manager
ASEL —Preston
- Management
- Project management
- Communication skills
- Employee assistance programme
Senior Category Manager - Property
Places for People —Preston
- Up to £70,000 a year
- Leadership
- Annual leave
- Employee discount
Housing Manager
Granville Community Homes —Blackpool
- £38,000 - £45,000 a year
- Full-time
- Team management
- Driving
- IT
Quick apply
Project Planner
ENWL —Preston
- Up to £60,000 a year
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Contact Centre Quality Assessor
ENWL —Preston
- £37,670.52 - £44,188.56 a year
- Annual leave
- Employee assistance programme
11d
Assistant Manager
Hollywoodbowlgroup —Preston
- Up to £30,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount

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customer experience manager jobs near great singleton, lan

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

customer experience manager jobs in great singleton, lan

Head of Customer Experience

Kennel Manager

General Manager

Customer Service Manager

Customer Service Manager

Store Manager

Customer Experience Manager

District Manager

Club Manager

Reservations Manager

Community Engagement Manager

Commercial Manager

Commercial Manager

Customer Case Manager

Security Regional Operations Manager

Senior Category Manager - Property

Housing Manager

Project Planner

Contact Centre Quality Assessor

Assistant Manager

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