Contact centre shift manager (full time) Work, Jobs in Great Totham, Ess (with Salaries)

Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
4d
Dispenser
Boots —Tiptree
- £13.92 - £16.64 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
Registered Nurse - Days and Nights
Chelmsford Manor Care Home —Chelmsford
- £24.50 an hour
- Overtime
- Care plans
- Free parking
- Paid training
Quick apply
13d
Store Manager
Superdrug —Basildon
- Up to £36,000 a year
- Weekend availability
- Customer service
- IT
- Retail management
- Store discount
- Annual leave
HMP Elmley Facilitator - Group Worker
Ministry of Justice —Sheerness
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
5d
Soft Services Manager
ABM —Basildon
- £40,000 - £50,000 a year
- Weekend availability
- Annual leave
1d
F: Group Worker - HMP Swaleside
Ministry of Justice —Sheerness
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
5d
Soft Services Manager
ABM UK —Basildon
- £40,000 - £50,000 a year
- Weekend availability
- Microsoft Outlook
- Computer skills
- Leadership
- Annual leave
- Employee discount
Quick apply
1d
OCC and Maintenance Engineer
CBRE —Basildon
- Full-time
- Microsoft Outlook
- AI
Forensic or Clinical Registered Psychologist - Psychology Services - HMP Swaleside
Ministry of Justice —Sheerness
- £50,001 - £60,000 a year
- Part-time
- Hybrid work
- English
- Supervising experience
- Presentation skills
- Annual leave
1d
FSUM: Catering - HMP Swaleside
Ministry of Justice —Sheerness
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
1d

More jobs to discover

Find similar jobs that you might be interested in.

Dispenser
Boots —Tiptree
From greeting customers, dispensing prescriptions and ensuring the safe sale of medicines, to providing advice using your healthcare knowledge to support…
£13.92 - £16.64 an hour
Pharmacist
Boots —Saint Ives
Newly qualified Pharmacist, Newly qualified, Pharmacist, healthcare, pharmacy, in store pharmacist, Medicine, Medicines,. CPD Days and protected learning time.

I want to receive the latest job alerts for contact centre shift manager (full time) in great totham, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

contact centre shift manager (full time) jobs near great totham, ess

Contact Centre Shift Manager (Full time)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Full-time
£25,000 - £27,000 a year
4 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Microsoft Excel
Maintenance
Shift management
Team management

Full job description

Job Introduction

Pinnacle Group are looking for a skilled, experienced and knowledgeable Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Contact Centre based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

This role ensures service levels are met, staff are supported, and customer experience remains exceptional. The Shift Manager acts as the first point of escalation for operational issues and leads a team of advisors on duty each day to achieve performance targets.

This will be a full time position, 37.5 hours per week where you will be required to work a variety of different shifts including evenings and weekends.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Operational oversight – Ensuring advisors manage calls and e-mails within agreed timeframes.
Manage contact centre operations during assigned shifts, ensuring adherence to KPIs and SLAs.
Monitor real-time performance metrics (call volumes, wait times, agent availability) and take corrective actions.
Ensure compliance with company policies, procedures, and regulatory requirement.
Supervise and motivate the team of contact centre advisors on duty
Conduct daily briefings, allocate tasks, and manage breaks to maintain coverage.
Ensure high-quality customer interactions across all channels.
Handle escalated customer queries and complaints professionally.
Provide coaching and support on-shift to improve performance and engagement.
Prepare end of shift reports detailing performance, issues and resolutions
Track and analyse trends, recommend operational improvements
Attend weekly Leadership performance and team management
Support onboarding and training of new staff.
Highlight learning and development opportunities

Key requirements:

Proven experience in a contact centre environment.
Must be flexible with working hours and about to work evenings and weekends.
Experience of working in a repairs and maintenance, social housing, or similar environment.
Experience of managing a team working in a multi-channel customer service centre.
Proficient in all Microsoft packages including Word and Excel.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

contact centre shift manager (full time) jobs in great totham, ess

Contact Centre Shift Manager (Full time)

Dispenser

Registered Nurse - Days and Nights

Store Manager

HMP Elmley Facilitator - Group Worker

Soft Services Manager

F: Group Worker - HMP Swaleside

Soft Services Manager

OCC and Maintenance Engineer

Forensic or Clinical Registered Psychologist - Psychology Services - HMP Swaleside

FSUM: Catering - HMP Swaleside

More jobs to discover

I want to receive the latest job alerts for contact centre shift manager (full time) in great totham, ess

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected