Customer service administrator – reactive, planned & compliance Work, Jobs in Greater Manchester (with Salaries)

Administrator
Lantern Fire and Security Ltd —Kidsgrove
- £25,500 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
5d
Technical Administrator
ISS Facility Services —Bolton
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
Healthcare Science Technical Service Manager
The Christie NHS Foundation Trust —Manchester
- £57,528 - £64,750 a year
- Full-time
- Team management
- Quality control
- Recruiting
10h
Project Surveyor
Churchill Retirement PLC —Manchester
- Full-time
- Continuous improvement
- Quality control
- Travel
- Employee assistance programme
- Referral programme
3d
Mobile Technical Operative - Mechanical
Equans —Manchester
- Full-time
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee assistance programme

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customer service administrator – reactive, planned & compliance jobs near greater manchester

Administrator

Lantern Fire and Security Ltd -
Kidsgrove

Quick apply

Job details

Full-time
£25,500 - £28,000 a year
5 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Cycle to work scheme
Discounted or free food
Company pension
Company events
On-site parking

Qualifications

Microsoft Word
Contract management
Customer service call handling
Microsoft Excel
Microsoft Outlook
Inbound customer enquiry call handling
Administrative support experience
Filing
Microsoft Office Suite
Microsoft Office
Administrative experience
Appointment booking and call handling
Data management
Client services
Contracts
Customer support

Full job description

At Lantern Fire and Security, we are a trusted provider of fire alarm and security solutions for commercial, industrial, and public sector clients across the UK. With an impressive roster of household names and exciting new contracts, we are growing—and we want you to be a part of it!

We are currently seeking a Helpdesk Administrator to join our friendly team in our beautiful Grade II listed canal-side office in Church Lawton. You’ll play a key role in the daily planning and coordination of our field engineers, ensuring we continue to deliver exceptional service to our clients.

What You'll Be Doing: In this role, you'll be an essential part of our Field Operations team, responsible for managing key contracts and supporting our engineers. Your tasks will vary, keeping your days interesting and dynamic! Key responsibilities include:

Handling customer calls professionally and efficiently
Scheduling planned maintenance visits and logging reactive maintenance requests
Organising engineers' electronic diaries, ensuring smooth communication with clients
Managing important documentation like specifications, commissioning paperwork, and ensuring it's uploaded to client portals
General administration, including emails, filing, and system updates
Collaborating with team members to improve processes and deliver excellent customer service
Maintaining strong data management practices, ensuring compliance with data protection standards

What We're Looking For: To thrive in this role, you'll need strong interpersonal skills and the ability to collaborate well with a variety of clients and team members. We’re looking for someone who is:

A great communicator, both written and verbal
Highly organised, with the ability to manage a busy workload
Comfortable with Microsoft Office (Outlook, Word, Excel) and quick to pick up new systems
Able to stay calm under pressure and handle changing priorities with ease

Experience in administration, planning, or scheduling is a bonus, but don’t worry—full training will be provided to the right candidate.

Why Join Us?
We value our people and offer a supportive environment where you can grow and develop your skills. In return for your hard work, we offer:

Monday to Friday, 8:30 am to 5:00 pm (We can offer some flexibility around these hours)
23 days of holiday, plus Bank Holidays
A company pension scheme
Annual pay review and Christmas bonus
Wellness program
Holiday buy back scheme and additional leave
Casual dress code for a relaxed work environment

If you're a motivated individual with a proactive mindset, we'd love to hear from you! Apply today to be part of our Lantern Fire and Security team.

Job Type: Full-time

Pay: £25,500.00-£28,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Cycle to work scheme
Discounted or free food
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

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customer service administrator – reactive, planned & compliance jobs in greater manchester

Administrator

Technical Administrator

Healthcare Science Technical Service Manager

Project Surveyor

Mobile Technical Operative - Mechanical

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