Rathna UK Ltd.! We're friendly neighborhood forecourt fuel station, where fuel meets convenience. At Rathna, we take pride in offering a convenient one-stop destination for fueling up and grabbing a quick bite. Our forecourt is equipped with modern fuel pumps, ensuring you get back on the road swiftly.
Rathna UK Ltd. – Fuel up, fill up, and enjoy a flavorful experience!
Are you a dynamic leader with a passion for operational excellence and customer service? We're seeking a dedicated Petrol Station Retail Manager to oversee the daily operations of our busy fuel station. Join our team and play a pivotal role in maintaining the highest standards of service, safety, and customer satisfaction.
Responsibilities:
Operational Leadership: Manage day-to-day operations, ensuring efficient fuel dispensing, store management, and facility upkeep.
Team Management: Recruit, train, and supervise a team of attendants, cashiers, and maintenance staff to deliver exceptional service.
lnventory Expertise:Monitor inventory levels, order supplies, and keep a well-stocked fuel and convenience store.
Customer Focus: Provide top-notch customer service, addressing inquiries, resolving issues, and maintaining a welcoming environment.
Safety Champion: Enforce safety protocols, from hazardous materials storage to fire safety measures and emergency response procedures.
Financial Oversight: Monitor sales, expenses, and profit margins, preparing accurate financial reports.
Strategic Sales: Develop and implement strategies to enhance sales, promote loyalty programs, and attract new patrons.
Facility Excellence:Ensure the station's cleanliness, oversee maintenance tasks, and coordinate repairs.
Detailed Record Keeping: Maintain accurate records of fuel deliveries, transactions, inventory, and financial activities.
Regulatory Adherence: Stay up-to-date with environmental regulations, health standards, and industry requirements.
Budget Management:Create and manage budgets, controlling costs while maximizing revenue opportunities.
Empowerment Through Training: Provide continuous training to staff in safety, customer service, and operational procedures.
Emergency Response: Lead the team during emergencies, adhering to established protocols for spills, accidents, and power outages.
Market Insights: Stay informed about industry trends, competition, and market changes to make informed decisions.
Motivational Leadership: Foster a positive work environment, inspire the team, and promote a culture of teamwork.
Technical Troubleshooting: Address technical challenges related to fuel pumps, point-of-sale systems, and equipment.
Customer Relations: Build strong customer relationships, attend to their needs, and gather valuable feedback. Strategic Planning: Develop long-term plans to enhance station performance, efficiency, and customer satisfaction.
Regulatory Awareness: Stay updated on fuel quality standards, environmental regulations, and safety practices.
Qualifications:
- Proven experience in a managerial role within the petrol station or retail industry.
- Exceptional leadership, communication, and problem-solving skills.
- Strong organizational abilities with a keen eye for detail.
- Proficiency in financial management and budgeting.
- Knowledge of safety regulations and compliance.
- Customer-centric mindset and a passion for delivering outstanding service.
- Ability to adapt to changing market dynamics and industry trends.
- Commitment to teamwork and fostering a positive work environment.
Weekly Hours - 37.5
SOC Code - 1150
Rathna UK Ltd is an equal opportunity employer and values diversity in our workforce. We encourage all qualified individuals to apply.
*Application Deadline: This job is subject to close anytime.
Applicant should able to provide Right to Work share code and should be eligible to work in the UK without any restrictions to provide RTW please follow the below link (https://www.gov.uk/prove-right-to-work/get-a-share-code-online)
Job Type: Full-time
Pay: £31,500.00-£44,000.00 per year
Education:
- Diploma of Higher Education (required)
Experience:
- Customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
