About Us:
Complete Inspection Surveyors is looking for a professional and organised individual to join our Sales Support and Administration team. Working closely with our surveyors and valuers, you'll play an important role in supporting the day-to-day running of the business and helping to drive our continued growth.
We are a small, independent practice of RICS-regulated building surveyors and valuers based in Witney, Oxfordshire. We specialise in providing high-quality pre-purchase surveys and valuation reports for private clients, with a strong reputation for professionalism, accuracy, and excellent customer service.
We are proud to have received more than 1,000 Google reviews, maintaining an overall 5-star rating. As demand for our services continues to grow, we are looking to welcome another valued member to our friendly and supportive team.
Roles & Responsibilities
(Client & Administrative Support)
- Manage and respond promptly to incoming client and prospect enquiries, ensuring an exceptional customer experience and maximising business opportunities.
- Support the management of high enquiry volumes during peak periods, particularly at the start of each working day.
- Build positive relationships with prospective clients, acting as a professional first point of contact.
- Ensure all enquiries are accurately recorded, tracked, and followed up within agreed timeframes.
(Operational Support)
- Coordinate and manage surveyors' diaries, appointments, and scheduling to optimise efficiency and resource allocation.
- Carry out day-to-day administrative activities, including email management, telephone enquiries, document preparation, and data entry.
- Maintain accurate records and ensure all client information is managed in line with company procedures.
- Provide administrative support across the wider business as required.
Essential Skills
- Excellent verbal and written communication skills, both over the phone and in person.
- Strong organisational and time-management abilities with exceptional attention to detail.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Confident using Microsoft Office applications, including Word, Excel, and PowerPoint.
- Professional, customer-focused approach with strong relationship-building skills.
Experience
- Minimum 2 years' experience managing diaries, schedules, or appointments.
- 2–3 years' experience in a sales, client relationship, or business development role within the property, real estate, housing, or related sector.
- Experience handling customer enquiries and converting opportunities into business outcomes.
- Proven experience building and maintaining professional relationships with external stakeholders.
Salary
- £27,500 - £30,000 P.A (Based on experience)
- 25 days annual leave plus bank holidays
- Bonus scheme based on company and personal performance
- Performance bonus
- Yearly bonus
Benefits
- Company events
- Company pension
- Enhanced maternity/paternity leave
- Free On-Site parking
- Health & Wellbeing programme
- Hybrid Working
- Modern office setting
- Growth opportunities
- On-the-job training
- Safe work environment
Additional Requirements
- Full, clean UK driving licence.
Job Type: Full-time
Schedule: Monday – Friday (37.5 hours per week), 8.30am - 5pm (1 hour lunch break)
Ability to commute when necessary: Witney Office-based with flexibility to work from home following probation period.
For more information, please contact our administration team at [email protected]
Pay: £27,500.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home
Experience:
- Diary management: 2 years (required)
- Similar role with an estate agent or housing association: 2 years (preferred)
- Working on a relationship basis with business to business: 2 years (preferred)
- Previous sales experience in real estate: 2 years (required)
Work Location: Hybrid remote in Witney OX29
