Helpdesk specialist Work, Jobs in Guildford, Sry (with Salaries)

Helpdesk Specialist
Masters Of Mindset Ltd. —Uxbridge
- £35,000 - £38,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Windows
- IT
- Referral programme
Quick apply
IT Engineer
Class Technology Solutions Ltd —Guildford
- £32,000 - £35,000 a year
- Full-time
- Azure
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
IT Apprentice (Level 3 Information Communications Technician)
Primary Goal —Guildford
- £10,000 a year
- Full-time
- Childcare
- English
- Working with children
- Annual leave
Quick apply
AI & Automation Specialist
ECMWF —Reading
- £76,384 a year
- Hybrid work
- English
- Master's degree
- SQL
2d
Technical Support Specialist
MEDIDATA —London
- Microsoft Outlook
- Customer service
- System design
- Annual leave
IT Operations Specialist
Nteractive Consulting & Events Ltd —Staines-upon-Thames
- Remote
- SharePoint
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Service Desk Analyst
Fujitsu —Bracknell
- Full-time
- Customer service
- Windows
- In-person
- Annual leave
- Employee assistance programme
Infrastructure Technician
Fujitsu —Basingstoke
- Full-time
- Customer service
- Linux
- In-person
- Annual leave
- Employee assistance programme
Payroll Specialist - 12 month FTC
BDO —Gatwick Airport
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
- Sick pay
IT Repairs Engineer
Class Technology Solutions Ltd —Crawley
- £27,000 a year
- Full-time
- Customer service
- English
- Windows
Quick apply
MS Dynamics NAV Support Technician with Systems Development
Aspinal of London —Fernhurst
- Full-time
- Hybrid work
- Computer Science
- No degree
- APIs
- Employee discount
Quick apply
Sr. Product FX Specialist
HSBC Global Services Limited —St. Helier
- Full-time
- Management
- Sales
- Communication skills
1d
Graduate Broadcast Engineer - Support
Techex —Bracknell
- Azure
- Computer Science
- Engineering
- Work from home
Quick apply
5d
FX Product Specialist
HSBC Global Services Limited —St. Helier
- Full-time
- Communication skills
1d
Dailies Engineer, Picture Shop - Pinewood Studios
Streamland Media LLC —Iver Heath
- Weekend availability
- Maintenance
- Scripting
- Linux
Quick apply
Shift Engineer/Leader
Integral UK —Hammersmith
- £50,000 - £55,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Windows
Quick apply
Shift Supervisor
JIK-Integral UK Limited —London
- Overtime
- Microsoft Outlook
- Computer literacy
- Windows
- Employee assistance programme
- Employee discount
Quick apply
Fabric Engineer
JIK-Integral UK Limited —Arborfield
- Full-time
- Microsoft Outlook
- Computer literacy
- Organisational skills
Quick apply
Fire & Security Engineer - West London
City Facilities Management (UK) —West London
- Full-time
Fire & Security Engineer- South London
City Facilities Management (UK) —South London
- Full-time

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Helpdesk Specialist

Masters Of Mindset Ltd. -
Uxbridge

Quick apply

Job details

Full-time
£35,000 - £38,000 a year

Benefits

Company pension
Company events
Referral programme

Qualifications

Microsoft Windows Server
Customer service
GCSE
LAN
Windows
Technical support
DHCP
ITIL
IT support
DNS
Mobile device management
IT
Active Directory
Help desk
VPN

Full job description

Job description

We are Masters of Mindset LTD., and we are a global sales management company that specialises in building hire performance sales teams for large corporate global clients around the world.

With a rapid growth plan in place and our operations ever expanding, we now call upon someone experienced in IT support to join our team at our HQ in Uxbridge, North-West London.

The Helpdesk Specialist will provide hands-on Tier 1 and Tier 2 technical support to colleagues across the UK office, working across two nearby sites. The role is fully office-based, covering night-to-night helpdesk, desktop, application, network, and telephone support while maintaining strong assets, documentation, and security standards.

The post holder will work closely with local operations, global IT teams, and approved third-party suppliers to keep users productive, resolve issues quickly, and support small technology rollouts, office moves, and continuous service improvement.

Hours: 5pm – 1am (Mon-Fri and 1 Sat a month)

Job Type: Full-time

Strictly office based.

Salary: £35,000.00 per year

Responsibilities:

Provide Tier 1 and Tier 2 support in person, by phone, and through the ticketing system, ensuring users receive timely, professional assistance.
Log, triage, prioritize, resolve, and update incidents and service requests in line with service levels, escalating to internal teams or suppliers where required.
Support laptops, desktops, mobile devices, printers, scanners, peripherals, meeting room technology, Wi-Fi, and VPN connectivity.
Deploy equipment, including operating system setup, application installation, endpoint enrolment, and replacement device preparation.
Administer joiner, mover, and leaver processes, including user accounts, permissions, mailbox access, MFA/password support, equipment provisioning, and secure returns.
Support core business platforms, including productivity/collaboration tools, telephony/contact center systems, remote support tools, and endpoint management platforms.
Assist with basic network and infrastructure tasks, including patching checks, cabling, desk moves, office technology setup, firewall/VPN checks, and liaison with network teams.
Maintain accurate documentation, asset records, license information, knowledge base articles, support notes, and standard operating procedures.
Follow agreed security, data protection, change management, and health and safety processes, including the reporting and escalation of suspected security incidents.
Contribute to IT projects, technology rollouts, and continuous improvement activity across both UK sites.

Essential Skills and Exeperience:

Previous experience in an IT help desk, service desk, or desktop support role, covering both first-line and second-line support.
Strong troubleshooting ability across Windows 10/11 laptops and desktops, standard business applications, printers, and peripherals.
Working knowledge of Microsoft 365 or equivalent productivity platforms, including email, calendars, collaboration tools, file storage, and user support.
Experience supporting user accounts, groups, permissions, password resets, and MFA using directory/identity management tools.
Understanding of networking fundamentals, including LAN, Wi-Fi, DNS, DHCP, VPN, and basic connectivity troubleshooting.
Experience using ticketing systems and working to service levels, priorities, and clear communication updates.
Ability to build and deploy end-user devices using imaging, endpoint management, or similar device management processes.
Confident working independently on site, moving between two nearby locations, and managing competing support priorities.

Desirable experience or ability to learn:

Exposure to mobile device management, AV/meeting room support, or contact center/telephony platforms.
Experience with endpoint management, remote monitoring, patch management, remote support tools, or similar platforms.
Relevant IT qualifications or practical knowledge of ITIL/service management, change control, and common security practices.

Working conditions and physical requirements:

This is a fully on-site role. The successful candidate must be able to work across both UK sites during the shift as business needs require; hybrid or remote work is not available.
The role may involve planned weekend work, occasional adjusted hours, participation in incident support, and support for office moves or maintenance activities.
The role involves hands-on equipment work, including setting up desks, installing monitors, PCs, printers, and network/peripheral equipment.
The post holder must be able to safely lift, carry, move, or install IT equipment up to 25 kg using appropriate manual handling techniques, assistance, or handling aids where required.
All work must be carried out safely and professionally in line with company policies, Health and Safety at Work etc. Act 1974, UK data protection requirements, and internal security standards.

Job Type: Full-time

Pay: £35,000.00-£38,000.00 per year

Benefits:

Company events
Company pension
Referral programme

Ability to commute/relocate:

Uxbridge UB8 1UX: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Experience:

Technical support: 2 years (required)
Customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

helpdesk specialist jobs in guildford, sry

Helpdesk Specialist

IT Engineer

IT Apprentice (Level 3 Information Communications Technician)

AI & Automation Specialist

Technical Support Specialist

IT Operations Specialist

Service Desk Analyst

Infrastructure Technician

Payroll Specialist - 12 month FTC

IT Repairs Engineer

MS Dynamics NAV Support Technician with Systems Development

Sr. Product FX Specialist

Graduate Broadcast Engineer - Support

FX Product Specialist

Dailies Engineer, Picture Shop - Pinewood Studios

Shift Engineer/Leader

Shift Supervisor

Fabric Engineer

Fire & Security Engineer - West London

Fire & Security Engineer- South London

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