Mentor Work, Jobs in Guildford, Sry (with Salaries)

IT Support - Trainee
ramsac —Guildford
- £26,000 - £27,000 a year
- Hybrid work
- Microsoft Office
- Mentoring
Quick apply
Storytelling Director
Larian Studios —Guildford
- Full-time
- Team management
- Mentoring
Initial Teacher Training Lecturers in Secondary Education, 11-16 years
Farnborough College of Technology —Aldershot
- Part-time
- Maths
- Mentoring
- School
- Free parking
- Employee assistance programme
Cargo Charter Sales Consultant - £35,000pa + 10% Uncapped Commission
Air Charter Service —Surbiton
- £35,000 a year
- Full-time
- Sales
- Travel
- Communication skills
- Gym membership
Quick apply
Business Development Manager – IT, Cyber Security & AI Governance
Intouch Tech (UK) —Farnborough
- £30,000 - £45,000 a year
- Full-time
- No experience needed
- Business development
- Free parking
- Referral programme
Quick apply
Learning Mentor
LSEAT —Guildford
- £23,618 - £28,228 a year
- Full-time
- School
- Flexible schedule
Tourism and Hospitality Tutor
Study Group —Guildford
- Up to £33.57 an hour
- Part-time
- Hospitality
- English
- Master's degree
Quick apply
Part-time HR Manager (Learning & Development/ Organisational Development)
Reading Students' Union —Reading
- £26,139.74 a year
- Part-time
- Hybrid work
- Project management
- University
- Human resources
- Annual leave
Quick apply
Anthropologie Service and Selling Manager (12 Month FTC) - Guilford, UK
Anthropologie —Guildford
- Full-time
- Team management
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
21h
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Customer service
- Mentoring
Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
Mentor Manager
Chapter2 —Reading
- £30,900 - £35,020 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Work from home
Quick apply
Youth worker/Project lead
The Kings Arms Youth Project —Alton
- £28,243 a year
- Full-time
- Mentoring
- Recruiting
- In-person
Quick apply
Patients Services Call Handler
FRMG —Slough
- £13 an hour
- Part-time
- Customer service
- Computer literacy
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
12d
Operations Manager for women's hair loss company. Working Tuesday to Saturday
Lucinda Ellery Consultancy —Hammersmith
- £50,000 - £65,000 a year
- Full-time
- Microsoft Office
- Team management
- Human resources
- Store discount
- Employee discount
Quick apply
4d
User Researcher
Zaizi —Hammersmith
- £55,000 - £65,000 a year
- Hybrid work
- Mentoring
- Agile
- Annual leave
- Work from home
Quick apply
People Advisor- 12 month Fixed Term Contract
QinetiQ —Farnborough
- £46,350 - £51,500 a year
- Full-time
- Project management
- Mentoring
- Analytics
- Employee discount
MCR Pathway Co-ordinator
Learning Partners Academy Trust —Guildford
- £24,063 a year
- Full-time
- Recruiting
- School
- Gym membership
QA Specialist
MedPharm —Guildford
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
Quick apply
Youth Engagement Coordinator
YMCA Fairthorne Group —Basingstoke
- £12.71 an hour
- Weekend availability
- Computer literacy
- Experience working with children
- Mentoring
- Store discount
- Health & wellbeing programme
Quick apply
14d

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IT Support - Trainee

ramsac
Guildford

Quick apply

Job details

£26,000 - £27,000 a year

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Incident queue management
Mentoring junior staff
Ticket management
Microsoft Office Suite
Microsoft Office
Mentoring
Technical support incident logging
Customer support
Customer interaction
Microsoft Azure
Active Directory
Remote diagnostics
Help desk

Full job description

Why your job is important to us

We promise our clients that we will provide straight forward, efficient and secure IT management. For most clients their most frequent interaction with us, is through our remote helpdesk service. Clients contact support at a moment of personal stress – they are busy hardworking folk who can’t get something to work, and we can all empathise with that feeling! Your job is to be proactive, professional and friendly – fixing their issue, preventing it from happening again, making them feel calm and confident in your ability, and making sure that the client feels well communicated with, in a manner that hasn’t made them feel silly for calling in the first place! The feeling you leave the client with after your call, will often form that clients whole opinion of our firm. To our clients, you are ramsac!

Wow, that’s refreshing!

Clients tell us it’s our personable, proactive approach that really makes a difference.

On a day to day basis you will:

Help our clients with any tech question they need to raise, by phone, portal or email.
Deal with a wide variety of users with varying levels of technical knowledge.
Manage a demanding case load in line with SLAs, as well as answering incoming calls and emails.
Escalate issues quickly when appropriate.
Liaise with third parties and log tickets for vendor support and warranty claims.
Research issues for which you don’t have an immediate answer.
Adhere to average daily ticket closure targets.
Be proactive in keeping customers updated with the status of their support ticket and ensuring customer ratings are within target.
Think about not only how to fix a ticket, but how to ensure a problem doesn’t return.
Manage changes in a way that minimises risks to the client’s ability to operate.
Act as a ‘Champion’ within the team for designated clients, reviewing our documentation and being a point of knowledge.
Maximise efficiency and speed of service by utilising our automation tools as appropriate.

About You

Inspire us!

We want to be known as the most ‘can do’ well-polished and caring IT supplier in the South East. To do that, we only want to work with the best. Our staff are proud to say ‘I am ramsac’ their personal values are all a reflection of the core ramsac beliefs, which is all about going the extra mile and being genuinely concerned about providing clients with the very best, most attentive and highest quality service. Are you ramsac enough to be part of this very special team?

What’s really important to us:

The ability to be self-motivated and highly organised.
A genuine interest in IT and a desire to build your career.
The ability to keep it simple – no one’s impressed with jargon that only serves to belittle the end user.
Experience of providing great customer service.
The ability to remain calm and to make clients feel that they are the most important person on the planet!
Able to mentor less experienced colleagues as necessary.
Can do attitude in assisting your peers with any questions or challenges they may encounter.

In return, we promise

We are absolutely focussed on providing great IT careers! We have a 5 Glassdoor rating, an ‘outstanding’ rating in the UK Best Companies employee engagement survey, and we were recently named Surrey’s Employer of the Year. We promise on the job learning, industry accredited qualifications and a proven career development path to ensure you continue to grow and develop.

The icing on the cake

Experience within Office 365 and Azure through use of the MS Partner Portal
Knowledge of the MS Office Suite
Knowledge of Active Directory
Experience managing on-premise Servers using remote management tools
Knowledge or experience offering advice on security best practice to end user

Quick apply

Refine Your Search

mentor jobs in guildford, sry

IT Support - Trainee

Storytelling Director

Initial Teacher Training Lecturers in Secondary Education, 11-16 years

Cargo Charter Sales Consultant - £35,000pa + 10% Uncapped Commission

Business Development Manager – IT, Cyber Security & AI Governance

Learning Mentor

Tourism and Hospitality Tutor

Part-time HR Manager (Learning & Development/ Organisational Development)

Anthropologie Service and Selling Manager (12 Month FTC) - Guilford, UK

Lead Agent - T3

Second Line Support

Mentor Manager

Youth worker/Project lead

Patients Services Call Handler

Operations Manager for women's hair loss company. Working Tuesday to Saturday

User Researcher

People Advisor- 12 month Fixed Term Contract

MCR Pathway Co-ordinator

QA Specialist

Youth Engagement Coordinator

I want to receive the latest job alerts for mentor in guildford, sry

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