Bridge engineer Work, Jobs in Guildford (with Salaries)

2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
Graduate Bridge Engineer - Infrastructure - Reading - 2026
Stantec —Reading
- Hybrid work
- Engineering
- Bachelor's degree
Associate Technical Director
Stellar Entertainment Software Ltd —Guildford
- Full-time
- C++
- Leadership
- Communication skills
- Relocation assistance
- Employee assistance programme
Quick apply
Assistant Engineer (Structures Investigation)
WSP —Basingstoke
- Part-time
- Hybrid work
- Microsoft Word
- AutoCAD
- Civil engineering
- Flexitime
- Work from home
DevOps Engineer
Solera Holdings —Maidenhead
- Full-time
- Travel
- Scripting
Configuration Engineer
Northrop Grumman Sperry Marine —New Malden
- Hybrid work
- ERP systems
- Organisational skills
- Communication skills
- Annual leave
14d
Principal Mechanical Engineer
AECOM —Croydon
- Full-time
- Hybrid work
- Engineering
- Travel
- Mentoring
9h
Network Engineer
Visa Europe Limited —Basingstoke
- Weekend availability
- Azure
- Computer Science
- Engineering
Civil Engineer - Mid to Senior Level
Moffatt & Nichol —Farnham
- Full-time
- Microsoft Word
- Microsoft Excel
- Engineering
Quick apply
Tekla Steel Detailer - full time
Owen Fabrications Ltd —Harrow on the Hill
- From £50,000 a year
- Full-time
- CAD
- Organisational skills
- In-person
Quick apply
5d
Senior Bridge Engineer
AECOM —Basingstoke
- Full-time
- Hybrid work
- Communication skills
Sr. FinOps Engineer (68022)
Hitachi —London
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
14d
Section Engineer
Costain —Hounslow
- Full-time
- Civil engineering
- Management
- Engineering
6d
AI and Digital Solutions Engineer
TrustFlight —Bracknell
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Machine learning
Quick apply
AI Deployment Strategist
Pigment —London
- Full-time
- Computer Science
- Engineering
- English
Manufacturing Engineer
ETL Systems Ltd —Hook
- Full-time
- Engineering
- ERP systems
- No experience needed
- Employee assistance programme
- Employee discount
Structures Examiner
BES Group —Guildford
- £40,000 a year
- Full-time
- Civil engineering
- Travel
- Annual leave
- Employee assistance programme
6d
L2 Support Engineer
Uptime Solutions —Three Bridges
- £35,000 a year
- Weekend availability
- Azure
- Windows
- Analysis skills
Principal Network Engineer
Elanco —Hook
- Full-time
- Azure
- Scripting
- Computer networking
Cloud Platform Engineer
ECMWF —Reading
- £72,471 - £76,384 a year
- Hybrid work
- English
- SQL
- Analysis skills

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2nd Line IT Support Engineer

Global 4 -
Horsham

Quick apply

Job details

Permanent | Full-time

Benefits

Paid volunteer time
Referral programme

Qualifications

Customer service
CCNA
DHCP
VoIP
Mentoring
DNS
Telecommunication
IP networking
Root cause analysis

Full job description

2nd Line Technical Support Engineer

Location: Horsham, West Sussex

Position Type: Full-time, Permanent

Hours: Monday to Friday, 08:30 - 17:30

Salary Range: Negotiable (Depending on experience)

About Global 4

At Global 4, we Love Tech. We provide a wide range of market-leading telecom, connectivity, cloud, and IT services to businesses across the UK. Our vision is to solve our customers' technology challenges by advising, implementing, and supporting the right solutions with best-in-class service excellence.

Purpose of the Role

As a 2nd Line Technical Support Engineer, you will bridge the gap between initial triage and deep infrastructure/vendor support. You will act as the key escalation point for our 1st Line team, taking ownership of complex data, broadband, and Unified Communications (UCaaS) faults. Operating in a fast-paced environment, your goal is to troubleshoot technical issues efficiently, hit strict Service Level Agreements (SLAs), and communicate technical resolutions in simple, clear terms to our customers.

Key Responsibilities

Provide 2nd Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision.
Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI).
Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor platforms.
Liaise with third-party providers (e.g., carriers, hardware vendors, hosted service platforms) to escalate and coordinate resolution of external faults.
Maintain comprehensive and structured ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR).
Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer.
Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency.
Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements.
Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution of cross-functional issues.
Act as a technical escalation point within the team, supporting junior staff and sharing expertise through documentation, training, and peer mentoring.
Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL).
Translate complex technical findings into clear, customer-friendly language, ensuring clients are informed and reassured throughout the support lifecycle.

Skills & Qualifications

Essential Experience

Minimum 2 years of experience working in a dedicated Telecoms Support or managed service provider (MSP) helpdesk environment.
Strong fundamental knowledge of IP Networking (DNS, DHCP, NAT, Subnetting, and VLANs).
Proven technical understanding of SIP Protocol behavior and broadband technologies.
A natural aptitude for problem-solving under pressure with impeccable attention to detail.

Desirable Certifications (Highly Advantaged)

Strong practical knowledge of configuring, maintaining, and troubleshooting Meraki or DrayTek routers.
8x8 UCaaS Support Certification (or equivalent hosted VoIP platform qualifications).
CCNA or equivalent networking certification.

Core Competencies

Customer Centric: A passionate, warm, and open approach to customer service with strong conflict resolution skills.
Highly Organised: Able to effectively multitask, prioritise tasks, and jump between varying priority tickets seamlessly.
Solution-Driven: A proactive team player focused on quality execution, trend analysis, and root-cause fix identification.

What We Offer

50% off our Broadband & Utility packages, completely free after two years
£1,000 Refer A Friend Scheme
25 days holiday allowance plus bank holidays- increasing up to 30 days with length of service
£250 Bright Ideas Scheme
Quarterly Top Performer's Day Out
Buy & Sell holiday allowance scheme
Death in service benefit
Friday fridge
Paid Charity leave

Quick apply

Refine Your Search

bridge engineer jobs in guildford

2nd Line IT Support Engineer

Graduate Bridge Engineer - Infrastructure - Reading - 2026

Associate Technical Director

Assistant Engineer (Structures Investigation)

DevOps Engineer

Configuration Engineer

Principal Mechanical Engineer

Network Engineer

Civil Engineer - Mid to Senior Level

Tekla Steel Detailer - full time

Senior Bridge Engineer

Sr. FinOps Engineer (68022)

Section Engineer

AI and Digital Solutions Engineer

AI Deployment Strategist

Manufacturing Engineer

Structures Examiner

L2 Support Engineer

Principal Network Engineer

Cloud Platform Engineer

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