Junior quality assurance analyst Work, Jobs in Hackney, Gtl (with Salaries)

Junior QA Analyst - Customer Operations
Lendable —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Heavy lifting
- Referral programme
1d
Data Insight Specialist
Reboot Online Marketing Ltd —London
- Up to £35,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Microsoft Office
- Analysis skills
- Health & wellbeing programme
- Work from home
Quick apply
1d
Strutt & Parker - Junior Client Onboarding Analyst
BNP Paribas —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
7d
Analysts
IMPOWER Consulting —London
- From £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Annual leave
Senior AML Analyst
Ropes & Gray LLP —London
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Senior Business Analyst
Tecknuovo —London
- Day shift
- Hybrid work
- Analysis skills
- Bachelor's degree
- Agile
Staff Data Analyst
Simply Business —London
- Full-time
- Hybrid work
- SQL
- Annual leave
- Gym membership
IT Systems Business Analyst
Forterro —London
- Hybrid work
- Data analysis skills
- Microsoft Office
- Analysis skills
Quick apply
3d
Senior Clinical Evidence Analyst
BMJ —London
- From £56,626 a year
- Hybrid work
- Project management
- Bachelor's degree
- Mentoring
- Employee discount
Quick apply
Technology Risk & Controls Assurance Senior Analyst
Moore Kingston Smith —London
- £35,000 - £41,000 a year
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
Quick apply
Product Specialist - Data Products
CDP Global —London
- £32,146 - £40,187 a year
- Hybrid work
- English
- Analysis skills
- Agile
- Employee assistance programme
Associate – Corporate Broking - Capital Markets
BNP Paribas —London
- Full-time
- Hybrid work
- Computer literacy
- English
- Microsoft Office
- Employee assistance programme
Senior Analyst - Strategy & Risk Advisory
J.S. Held LLC —London
- Full-time
- Hybrid work
- English
- Master's degree
- Business development
Quick apply
Quantitative Analyst – Execution Research
Smartodds —London
- Full-time
- Doctoral degree
- Master's degree
- SQL
- Employee assistance programme
- Employee discount
Quick apply
Business Consultant
DAINTTA —London
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Solution Consultant
FNZ —London
- Full-time
- Analysis skills
- No degree
- Computer skills
Senior Exposure Management Analyst - Cyber & Liability
Beazley Management Limited —London
- Microsoft Excel
- Management
- SQL
Market Risk / CCR - Quant Analyst (AVP/VP Level)
Forvis Mazars LLP —London
- Full-time
- C++
- Financial services
- Python
Liaison Officer
Metrea Management LLC —London
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
Quick apply
Design Researcher
TPXImpact —London
- Mentoring
- Employee assistance programme

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Junior QA Analyst - Customer Operations

Lendable -
London

Apply Now

Job details

Full-time
1 day ago

Benefits

Referral programme
Car scheme

Qualifications

Microsoft Word
Microsoft Excel
Law
Heavy lifting
English
Bachelor's degree
Machine learning
Financial services

Full job description

About Lendable

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

One of the UK’s newest unicorns with a team of just over 700 people
Among the fastest-growing tech companies in the UK
Profitable since 2017
Backed by top investors including Balderton Capital and Goldman Sachs
Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want to

Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

About the role

We’re looking for someone who is passionate about working in a fast-paced, entrepreneurial environment. Happy Customers are a vital part of our success and ensuring they enjoy a seamless and great experience will be a key focus in the QA Analyst role.

As a Junior QA Analyst at Lendable, you will perform quality assurance for multiple teams across the US Customer Operations Team, ensuring customers are treated fairly whilst maintaining regulatory compliance and company standards. You will identify any emerging trends from investigations whilst ensuring policies are adhered to. You will also support the review of the US QA procedures to ensure they continue to be in line with relevant US financial regulations (e.g., CFPB, FDCPA, UDAAP, relevant state laws), assisting in identifying problem areas and risks associated with current processes, in addition to making recommendations for improvement where required. Being comfortable with data is key, as is the ability to present key metrics outlining the quality across the operations team.

What you'll be doing

Monitoring the US operations team’s performance
Support with the oversight of third-party providers responsible for customer service operations within the US business
Identifying, analysing, and documenting issues and highlighting possible resolutions
Assist in maintaining and enhancing US QA procedures, ensuring continuous quality improvement and alignment with regulatory standards.
Analysing set-out criteria, developing test plan strategies, creating and executing test cases, tracking issues and reporting results
Presenting data in a consumable format to colleagues of all levels
Monitoring reporting outcomes Call/Email monitoring to support investigations and analysis; reactive tasks according to business risk changes

What we're looking for

A graduate with a Bachelor’s degree (in English, Law, Finance or similar) or 2+ years of experience in a Customer-oriented role (preferably in financial services/ fintech)
Previous QA experience is desirable but not essential. You are focused on quality and customer service. You are able to work well as part of a team; decisive; goal-oriented; proactive
You have sound working knowledge of MS Word, Excel, and experience in task/process-based evaluation. You are organised and have exceptional attention to detail
Data-oriented; demonstrable experience working with or analysing complex data sets
Compliance; experience ensuring company policies adhere to regulatory frameworks, e.g. FCA guidelines (desired but not essential)

Interview process:

Screening stage: 30 minute conversation with Talent Partner and a 15 minute remote cognitive exercise
A short exercise to complete with a 3 day deadline.
45 minute remote interview: discuss the exercise you completed with the Hiring Manager

Life at Lendable

Winning team: the opportunity to scale up one of the world’s most successful fintech companies
Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
Health coverage: support for your physical and mental wellbeing, including private health cover
Retirement & savings: long-term financial wellbeing through retirement savings plans
Employee referral programme: earn a competitive bonus when you refer successful new team members
Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.

Check out our blog!

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Refine Your Search

junior quality assurance analyst jobs in hackney, gtl

Junior QA Analyst - Customer Operations

Data Insight Specialist

Strutt & Parker - Junior Client Onboarding Analyst

Analysts

Senior AML Analyst

Senior Business Analyst

Staff Data Analyst

IT Systems Business Analyst

Senior Clinical Evidence Analyst

Technology Risk & Controls Assurance Senior Analyst

Product Specialist - Data Products

Associate – Corporate Broking - Capital Markets

Senior Analyst - Strategy & Risk Advisory

Quantitative Analyst – Execution Research

Business Consultant

Solution Consultant

Senior Exposure Management Analyst - Cyber & Liability

Market Risk / CCR - Quant Analyst (AVP/VP Level)

Liaison Officer

Design Researcher

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