An opportunity has arisen for a Housekeeping Team Member to join the Charlotte House Hotel and Stokes Team. The beautiful Art Deco hotel is a versatile, inviting space that also runs weddings, conferences and events.
The successful candidate will be working as part of a supportive, friendly team. You will have a varied role, servicing the fourteen bedroom boutique hotel, as well as supporting preparation for a variety of events and cleaning for some of our cafe spaces. In this role, you will be at the heart of giving our guests a great first impression.
This is a part-time role with flexibility needed across the week, including weekends. Strong relevant experience is essential, as is a positive work ethos.
What You’ll Need to Offer
- Experience in housekeeping or cleaning is highly desirable
- Experience of delivering high standards of face-to-face customer service
- Friendly, professional manner
- Strong team player
- Ability to communicate effectively
- A keen eye for detail
- Flexibility in timetable (weekend working is required)
- Ability to lift and move furniture and other heavy equipment
What You’ll Be Doing
Our Customers and Teams are at the heart of everything we do. You will:
- Clean hotel bedrooms with pride to the high standards set
- Take pride in the cleanliness and appearance of guest bedrooms and public areas
- Making beds, hoovering, cleaning and replacing room amenities
- Proactively review and feedback functionality issues within rooms
- Use products / equipment as per health and safety training
- Be respectful to all guests and assist with their requests when required
- Assist your teammates in completing their tasks to ensure our guest expectations are exceeded
- Support room set up and changeovers for events
- Clean café spaces (floors, toilets)
What's In It For You
- Quality training and supportive environment
- Predominantly daytime hours (Cafe cleaning Usually between 7.30am- 6pm)
- Discounts on Stokes Café food and drinks
- Employee Assistance Programme
- Well-being Programme
- Employee high-street and national retailer discounts
- Company pension
- Supportive team environment
- Opportunity to support events
Who We Are
Stokes Tea & Coffee has over 120 years of passion and know-how in sourcing, roasting and blending its tea and coffee, supplying businesses locally and across the UK with exceptional quality. We operate three destination cafés across Lincolnshire. Each café offers a unique ambience, fresh, quality produce and of course the best coffee, which we roast on site, at The Lawn Café. Alongside this, our sister companies, The Blue Room and Charlotte House Hotel, offer beautiful event spaces to suit every visitor and occasion, so there are plenty of career opportunities to explore.
At Stokes we are passionate about our people, customers and communities and are constantly evolving to meet the challenges of a changing world, ethically, sustainably and responsibly. We have recently become a BCorp Certified business, verified as meeting standards for social and environmental performance, transparency, and accountability.
We want to partner and grow with our team members by offering a supportive work environment that provides better work-life balance, a learning culture to enhance skills, share knowledge and develop your career, as well as offer fair reward. Our management and barista pathways are open to all team members who consistently demonstrate Stokes’s values and behaviours.
We hope you'll join us on the next exciting chapter in our journey and become part of the family.
How to apply
Please send an up-to-date and relevant CV, along with a statement setting out why you would love to have this role. If you want to stand out from the crowd, you can send 1 minute video to [email protected].
We are fortunate to have hugely positive responses to our campaigns, and whilst we try to reply to all our lovely candidates, if you have not been contacted within two weeks, your application has unfortunately not been progressed.
Stokes values a diverse and inclusive workforce and resolutely believes that this can bring fresh ideas, thinking and approaches to the way we work and better serve our customers, partners and employees. We welcome everyone from everywhere to come and join our team. Please let us know if we can support you, in any specific ways, to apply to join us.
Job Type: Part-time
Pay: Up to £13.00 per hour
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Financial planning services
- Free fitness classes
- Health & wellbeing programme
- Store discount
Application question(s):
- This is a part time role which requires some flexibility across the week. Tell us how many hours you would ideally work, and if there are any restrictions on the days you are available.
- Can you please confirm what your preference would be if you needed to clean one of our cafes for 2 hours on Wednesday & Thursday: working before 8.30am or working after 4.30pm ?
Experience:
- Cleaning: 1 year (preferred)
Work Location: In person
