Airline wheelchair assistant Work, Jobs in Hadfield, Dby (with Salaries)

Customer Care Agent
ABM —Manchester Airport
- Full-time
- Customer service
- Communication skills
Customer Care Agent
ABM UK —Manchester Airport
- Full-time
- Customer service
- Communication skills
- Employee discount
Quick apply

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Customer Care Agent

ABM -
Manchester Airport

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Job details

Full-time

Qualifications

Customer service
Communication skills

Full job description

Description

Job Title: Customer Care Assistant, PRM Operation

Location: Manchester Airport

Reporting To: Supervisor / Operations Manager Team

Shifts: Earliest start is 4am so candidates must be able to get to work for 4am (4 on 2 off roster pattern)

Purpose:

To assist passengers requiring special assistance throughout their airport journey.

Key Responsibilities:

Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.

Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.

Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.

Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.

Assist passengers that are transferring flights

Communicate to the control and supervisor team recording any additional passengers.

During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.

Use equipment safely and professionally.

Provide manual lifting assistance as required.

Record progress of the passenger using the Personal Digital Assistant issued.

Be responsible for all Company equipment issued to you on a daily basis

Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).

Provide legendary service to all passengers

Wear uniform correctly

Follow correct sign in/out process

Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base.

Required Experience for the Customer Service Agent role:

Previous experience of primarily working within Customer Services ideally in a customer facing role

The ideal candidate will have excellent communication skills

Must have the right to work in the UK

Must pass a DBS check

Must be able to provide 5 years reference information

Must be over 18 years of age

Desirable Skills for the Customer Service Agent role:

Excellent communication & interpersonal skills

Flexibility

Innovative

Achievement orientated

Energy/Drive

Courteous

Patient and understanding

Security Aware

Please note that any applicant that has spent more than 6 months in any country other than the UK in the last 5 years; will need a police clearance from all countries that this would apply to.

The police clearance will need to cover the full date range the applicant was in the specific country, furthermore, the police clearance needs to be obtained before the applicant attending any interview with ABM.

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