Collection agent Work, Jobs in Halifax (with Salaries)

Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
Contact Centre Technology & AI Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
Quick apply
Collections Support Agent
JaJa Finance Ltd —Manchester
- £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Surveyor - Property & Asset Management
Carter Jonas —Leeds
- Full-time
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Referral programme
Property Assistant
Heylo —Leeds
- £25,000 - £28,000 a year
- Weekend availability
- English
- Microsoft Office
- IT
Quick apply
Sales Progression
Goodmove —Leeds
- £32,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Free parking
Quick apply
7d
Collections Advisor B2B
Worldpay (UK) Limited —Manchester
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
8d
Lender Services Agent
DWF —Manchester
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- Azure
- Military
- Salesforce
Fleet Maintenance Agent
SIXT UK —Manchester
- Full-time
- Microsoft Office
- Employee assistance programme
Quick apply
Logistics Agent
Calor Gas Ltd —Manchester
- Customer service
- Microsoft Office
- Organisational skills
Senior Manager, Data Science & AI, FSSR
Bank of England —Leeds
- £97,920 - £110,160 a year
- Full-time
- Azure
- DevOps
- Master's degree
- Annual leave
Tax & Treasury Analyst
dnata —Manchester
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- IT
- Referral programme
7d
Data Coordinator
JAA-Jones Lang LaSalle Limited —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Cleaner (Days)
Leeds Bradford Airport —Leeds
- £28,468.44 a year
- Full-time
Lead Software Engineer - Agent Safety
Kraken —Manchester
- Full-time
- Hybrid work
- Master's degree
- AWS
- IT
Quick apply
7d
Letting Agent
The Letting Experts —Burnley
- £70,000 - £100,000 a year
- Remote
Quick apply
4d
Reservation Agent
The Ivy Spinningfields Brasserie and Roof Garden Manchester —Manchester
- Full-time
- Restaurant
- Employee discount
Quick apply
3d
Senior Associate - Family
JMW Solicitors —Manchester
- Full-time
- Hybrid work
- Microsoft Outlook
- Business development
- Analysis skills
Quick apply
7d
Senior Infrastructure Engineer
Department for Work and Pensions —Manchester
- £57,946 - £73,205 a year
- Overtime
- Hybrid work
- Windows
- Presentation skills
- Mentoring
- Annual leave
- Employee assistance programme
4d

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collection agent jobs near halifax

Revenue Protection Officer

United Gas and Power
Guiseley

Quick apply

Job details

Permanent

Benefits

Cycle to work scheme
Annual leave
Company events

Qualifications

Microsoft Office
Analysis skills
IT
Communication skills

Full job description

Overview

As one of the fastest-growing and highest-rated commercial energy suppliers in the UK, we are seeking an experienced Revenue Protection Officer to join our team at our Guiseley, Leeds office.

This role is suited to someone who can take ownership of the end to end complex gas and electricity revenue protection cases, applying strong analytical skills and sound judgement to identify energy theft, progress investigations, and deliver compliant results.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

Responsibilities

Lead identification and prioritisation of revenue protection risks using exception reports, smart meter data, consumption trends, meter reads, and account activity.
Complete desktop investigations and evidence collation (e.g., deep dives, read validation, change of tenancy review, meter technical detail analysis).
Partner with metering agents, data collectors, DNO’s, gas transporters, and field revenue protection teams to commission site activity, review outcomes, and agree next steps.
Calculate estimated consumption, back-bills, and billing adjustments in line with internal policy and regulatory/industry requirements; provide peer review and coaching to improve accuracy.
Raise and oversee requests for meter exchanges, safety checks, reads, and investigations via internal workflows and third-party portals; proactively manage third-party responses to meet SLAs.
Handle sensitive customer contact (phone/email/letter) for escalated or disputed cases, explaining outcomes clearly and agreeing resolution and repayment/settlement options.
Identify and support customers in vulnerable circumstances, ensuring appropriate referrals and reasonable adjustments are applied.
Work closely with Billing, Collections, Customer Service, Complaints, and Legal/Fraud functions to resolve complex cases and prevent repeat loss.
Support quality assurance through case audits/checks, identifying root causes of leakage/rework and recommending control/process improvements.
Support onboarding and coaching of colleagues, sharing best practice and contributing to a consistent approach to decision-making.

The Individual

Experience in revenue protection, revenue assurance, billing, collections, fraud prevention, investigations, or regulated utilities operations.
Strong analytical capability, including interpretation of consumption patterns and (where applicable) smart meter/interval data to identify anomalies and evidence leakage.
Proven ability to own complex cases end to end, applying judgement to evidence and documenting decision rationale to an auditable standard.
Excellent attention to detail with demonstrable accuracy in calculations, case notes, and record keeping.
Confident written and verbal communication skills, including ability to explain outcomes clearly and handle escalated customer interactions.
Ability to priorities’ a varied caseload and deliver against SLAs and quality measures with minimal supervision.
Strong integrity and understanding of confidentiality, data protection, and appropriate escalation for suspected fraud/safety concerns.
Competent IT skills, including MS Office (particularly Excel) and comfort using billing/CRM/case management systems.
Advanced DBS check is required for this role

Join The Team

Competitive salary, based on experience.
Regular company social events.
25 days annual leave, plus bank holidays, with the option to purchase up to 5 additional days per year.
Collaborative working environment.
Career progression opportunities.
Opportunity to grow within an expanding business.
Monday to Friday, 9:00am to 5:00pm, with some hybrid working considered.
Health and well-being cashback scheme.
Cycle to Work scheme.

Company Overview

United Gas & Power (UGP), is a business energy supplier based in Yorkshire that truly puts customer service at the heart of its organisation. We supply businesses across the UK and handle the entire end-to-end switching process to make your switch as hassle free as possible.

Quick apply

Refine Your Search

collection agent jobs in halifax

Revenue Protection Officer

Contact Centre Technology & AI Manager

Collections Support Agent

Surveyor - Property & Asset Management

Property Assistant

Sales Progression

Collections Advisor B2B

Lender Services Agent

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Fleet Maintenance Agent

Logistics Agent

Senior Manager, Data Science & AI, FSSR

Tax & Treasury Analyst

Data Coordinator

Cleaner (Days)

Lead Software Engineer - Agent Safety

Letting Agent

Reservation Agent

Senior Associate - Family

Senior Infrastructure Engineer

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