Senior insurance agent Work, Jobs in Halifax (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
14d
Qualifications Specialist | Appointment Setter | Client Engagement Specialist | Call Centre Agent
Lead Tech —Otley
- From £24,000 a year
- Part-time
- Hybrid work
- English
- Financial services
- Communication skills
- Free parking
- Flexible schedule
Quick apply
5h
Site Agent
AmcoGiffen —Leeds
- £45,000 - £55,000 a year
- Full-time
- AutoCAD
- Civil engineering
- Management
- Annual leave
- Life insurance
Quick apply
13d
Key Account Executive - Automotive
INFINIT —Leeds
- Full-time
- Hybrid work
- CRM software
- Business development
- Communication skills
- Annual leave
Quick apply
Customer Support Technician
BigChange —Leeds
- Continuous improvement
- No degree
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
8d
Senior Project Manager
Gleeds —Leeds
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
Corporate Recovery Administrator/Senior Administrator
Xeinadin —Manchester
- Mentoring
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
3d
Senior Building Surveyor
Rider Levett Bucknall —Leeds
- Full-time
- Hybrid work
- Customer service
- Writing skills
- Project management
- Gym membership
Quick apply
10d
Claims Technician
Leeds City Council —Leeds
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
14d
Commercial Property Manager
Bluefin Management —Salford
- £35,000 - £50,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
3d
Associate/Senior Associate - Housing Development & Regeneration
Gowling WLG —Leeds
- Hybrid work
- Business development
- Mentoring
- Leadership
- Annual leave
Senior Engineering Manager
BigChange —Leeds
- Full-time
- AI
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Graduate Surveyor / Surveyor / Senior Surveyor - Building Consultancy - Manchester
Lambert Smith Hampton Ltd —Manchester
- Full-time
- Hybrid work
- Hotel
- Business development
- Project management
Senior Data Scientist
Mobysoft —Manchester
- Hybrid work
- Doctoral degree
- Master's degree
- AI
- Annual leave
Quick apply
Development Surveyor
Yorkshire Water —Leeds
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Time management
- Annual leave
Lead Developer
Evolve-Energy —Manchester
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Azure
- Engineering
- Travel
- Flexitime
Quick apply
Senior Automation Engineer
Gamma —Manchester
- Full-time
- Computer Science
- Engineering
- Machine learning
- Annual leave
- Employee discount
Quick apply
Regional Manager
Rendall & Rittner —Manchester
- Full-time
- Continuous improvement
- Team management
- Training & development
- Employee assistance programme
- Employee discount
Senior AI Engineer (Amazon Bedrock)
CreateFuture —Leeds
- Full-time
- Hybrid work
- Master's degree
- Travel
- AI
Quick apply
23h
Technical Lead (Mobile)
CreateFuture —Leeds
- Full-time
- Hybrid work
- Team management
- Travel
- Mentoring
Quick apply

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
14 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Stakeholder collaboration
Customer service
Stakeholder liaison
GCSE
Mentoring junior staff
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
NVQ
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Analytics

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Experience:

contact centre team leader: 1 year (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

senior insurance agent jobs in halifax

Customer Resolution Team Leader

Qualifications Specialist | Appointment Setter | Client Engagement Specialist | Call Centre Agent

Site Agent

Key Account Executive - Automotive

Customer Support Technician

Senior Project Manager

Corporate Recovery Administrator/Senior Administrator

Senior Building Surveyor

Claims Technician

Commercial Property Manager

Associate/Senior Associate - Housing Development & Regeneration

Senior Engineering Manager

Graduate Surveyor / Surveyor / Senior Surveyor - Building Consultancy - Manchester

Senior Data Scientist

Development Surveyor

Lead Developer

Senior Automation Engineer

Regional Manager

Senior AI Engineer (Amazon Bedrock)

Technical Lead (Mobile)

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