Customer Service Officer
Prestatyn
Full-time: 40 hours per week
Salary - £28,912 per annum
Permanent and temporary contract until 31st January 2027 available
Here are HCA we are renowned for our 5-star excellence when it comes to customer service and patient care. We are looking for an exceptional individual to join our outstanding customer service team.
As a Customer Service Representative, you will be responsible for managing customer enquiries via telephone and email, maintaining our high standards and providing an exceptional 5-star customer experience at all times. You will work closely with other colleagues and departments in order to provide prompt and amicable resolution to customer concerns and complaints and go above and beyond for all of our patients. You will be taking payment and details over the phone so good date entry and accuracy are important too.
Ideally, you will be working within a customer service environment at the moment and used to dealing with concerns and complaints in a patient, professional and empathetic manner. You love what you do and strive for excellent within every call
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Customer Service team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives daily.
What you'll do:
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To answer patients calls in a professional and courteous manner – circa 50 per day
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To maintain good working relations with customers and colleagues alike
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To process card payments via the online payment gateway
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To refer problematic accounts to the Customer Service Team Leader for further action.
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To respond to patients queries within the set time period of 48 hrs.
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To review and process daily patient statements
What you'll bring:
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Demonstrable customer service experience.
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Very strong interpersonal skills (both written and verbal) and demonstrated ability to build relationships .
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Team player and ability to build effective working relationships, working collaboratively (rather than competitively) with others to achieve a common goal.
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Ability to demonstrate high level of enthusiasm and a proactive, resilient attitude.
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Computer literacy
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Problem solving
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Customer Service Officer you’ll be eligible for:
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25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
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Private Healthcare Insurance for treatment at our leading hospitals
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Private pension contribution which increases with length of service
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Season Ticket Loan and Cycle to Work scheme
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Group Life Assurance from day one
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Critical illness cover
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Enhanced Maternity and Paternity pay
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Corporate staff discount for all facilities including Maternity packages at The Portland
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Comprehensive range of flexible health, protection and lifestyle benefits to suit you
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Discounts with over 800 major retailers
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
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Unique and Individual: We recognise and value everyone as unique and individual
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Kindness and compassion: We treat people with kindness and compassion
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Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
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Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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