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Associate Service Delivery Manager

Babcock International -
Bristol

Apply Now

Job details

Permanent | Full-time
£33,900 - £42,400 a year
8 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

ITIL Certification
ITIL
IT
Communication skills

Full job description

Associate Service Delivery Manager

Location: Bristol, GB, BS16 1EJ

Onsite or Hybrid: Hybrid

Job Title: Associate Service Delivery Manager

Location: Stoke Gifford, Bristol + Hybrid Working Arrangements

Compensation: £33,900 - £42,400 + Benefits

Role Type: Full time / Permanent

Role ID: SF74205

Help deliver critical digital services that keep defence operations running

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as an Associate Service Delivery Manager at our Babcock Technology Centre site.

The role

As an Associate Service Delivery Manager, you’ll support the delivery and performance of a portfolio of IT services and contracts, ensuring they meet business needs and deliver consistent, high-quality outcomes. Working at the heart of our digital and defence operations, you will play a key role in maintaining service performance, supporting customers and enabling mission-critical systems.

Day-to-day, you’ll have an exciting opportunity to develop your career in IT service management within a fast-paced, highly regulated environment. You’ll work with internal teams, suppliers and customers, gaining exposure to service improvement, stakeholder engagement and service lifecycle management, building valuable experience in defence, digital services and engineering environments.

Supporting the delivery and performance of IT services, ensuring SLA and KPI targets are met
Building and maintaining relationships with stakeholders and third-party service providers
Producing and analysing service reports covering incident, change, release and problem management
Supporting incident resolution, service requests and continuous improvement initiatives
Contributing to service development, contract renewals and customer proposals

This role is full time, 35 hours per week and provides hybrid working.

Essential experience of the Associate Service Delivery Manager

Experience working within IT service management or service delivery environments
Knowledge of ITIL frameworks and service management standards such as ISO20000 or ISO9000
Understanding of software support processes and service lifecycle activities
Strong communication and stakeholder management skills across multiple levels
Experience working in a matrix or complex organisational environment

Qualifications for the Associate Service Delivery Manager

ITIL Foundation (or higher) qualification - Essential

Security Clearance

The successful candidate must be a sole UK National who is able to achieve and maintain Naval Nuclear Propulsion Information (NNPPI) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

Generous holiday allowance
Matched contribution pension scheme, with life assurance
Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
Employee share scheme
Employee shopping savings portal
Payment of Professional Fees
Reservists in the armed forces receive 10-days special paid leave
Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. There is an annual Window to request this benefit. ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock

We’re Babcock — a global FTSE 100 organisation with over 26,000 people working together to make a difference.

Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance.

We call that lifetime engineering.

Join us and see how far we can go, together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [email protected] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 17/06/2026

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Job Segment: Nuclear Engineering, Engineer, Manager, Engineering, Management

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