Helpdesk team leader Work, Jobs in Halling, Ken (with Salaries)

Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Operational IT Manager
Arena Racing Company —Lingfield
- £35,000 - £45,000 a year
- Full-time
- Hospitality
- Hotel experience
Events Logistics and Operations Officer
London Borough of Havering —Romford
- £43,680 - £48,003 a year
- Weekend availability
- Social media management
- Microsoft Office
- Organisational skills
- Annual leave
2d
Senior IT Support Technician
TELEONIXS LTD —Basildon
- £41,700 a year
- Full-time
- English
- Continuous improvement
- Travel
- Sick pay
Quick apply
Middle Office Desk Support Analyst
HSBC Global Services Limited —London
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
8d
Relationship Director
HSBC Global Services Limited —Maidstone
- Full-time
- Banking
9d
Customer Support Consultant - UK
Redcat Pty Ltd —East London
- Hybrid work
- Hospitality
- Software troubleshooting
Quick apply
7d
Enhanced Due Diligence Associate
HSBC Global Services Limited —London
- Full-time
- Banking
6d
Control Room Operative – Nights 42hrs - Lakeside Shopping Centre
Savills Management Resources —Grays
- £36,185 a year
- Night shift
- Computer skills
- Communication skills
2d
Head of Pre-Trade Technology
HSBC Global Services Limited —London
- Full-time
- AWS
12d
Head of Service for Corporate Parenting
London Borough of Havering —Romford
- £77,550 - £87,084 a year
- Full-time
16h
Senior Product Manager, Fund Administration
HSBC Global Services Limited —London
- Full-time
- Financial services
- Business
- Leadership
7d
Contract Manager (Mobile)
Artic Building Services —Dartford
- Full-time
- Microsoft Word
- Sales
- HVAC
Payment Products Commercialisation Manager
HSBC Global Services Limited —London
- Full-time
- Project management
- Financial services
- Communication skills
6d
Facilities Co-Ordinator - 6m FTC
The Royal College of Pathologists —London
- £35,849 a year
- Organisational skills
- Communication skills
1d
Investment Manager - HSBC Ventures
HSBC Global Services Limited —London
- Full-time
- AI
1d
Product Associate Director, Private Assets
HSBC Global Services Limited —London
- Full-time
- Sales
- Financial services
9d
Senior Product Design Manager - Custody Product
HSBC Global Services Limited —London
- Full-time
- Management
- Bachelor's degree
- Product management
6d
Head of Commercial and Contract Management Real Estate Services
HSBC Global Services Limited —London
- Full-time
- Leadership
1d
Senior Account Manager-Securities Services
HSBC Global Services Limited —London
- Full-time
- Business development
- Presentation skills
- Leadership
9d

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helpdesk team leader jobs near halling, ken

Call Centre Team Leader

Quest Medical UK Ltd -
Brentwood

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Health & wellbeing programme
Additional leave
Annual leave
Company pension
Employee assistance programme
Enhanced maternity leave
Bereavement leave
Referral programme
On-site parking

Qualifications

CRM software
Driving Licence
Management
Customer service
Microsoft Office
Administrative experience
Driving
Leadership
Communication skills

Full job description

Call Centre Team Leader

West Horndon, Brentwood (CM13)
£30,000 - £35,000 per year (Depending on experience)
Full-time |Rolling 5-on / 2-off shift pattern

Rotating 8-hour shifts between 06:30 and 20:00, Monday to Sunday (1 in every 4th Weekend Shift Cover & Bank Holiday Cover)

About Quest Medical

Quest Medical is one of the UK's leading providers of logistics and maintenance services to the mobile and static medical industry. We work closely with our customers to deliver high-quality, cost-effective solutions and provide a range of flexible services to support healthcare providers across the UK.

Our Quest Hub Call Centre is the operational heartbeat of the business, coordinating engineers, subcontractors, customers, and internal departments to ensure the highest levels of service delivery.

We are looking for an experienced and motivated Call Centre Team Leader to lead and support our team within this fast-paced operational environment.

The Role

The Call Centre Team Leader will be responsible for overseeing the day-to-day operation of the Quest Hub, ensuring customer enquiries, service requests, engineer scheduling, and escalations are managed efficiently and professionally.

The successful candidate will lead a team of Call Centre Agents, drive performance against KPIs and SLAs, support customer relationships, and ensure operational processes are delivered to the highest standard.

Key Responsibilities:

Lead, motivate, and support a team of Call Centre Agents to achieve operational KPIs and service targets.
Conduct daily team briefings and communicate operational priorities.
Monitor individual and team performance through reporting, call monitoring, and quality assurance reviews.
Carry out monthly quality reviews, one-to-one meetings, and performance appraisals.
Promote a positive, professional, and customer-focused culture.
Ensure all inbound calls, emails, and service requests are managed promptly and accurately.
Oversee job logging, fault triage, engineer scheduling, and job closure activities.
Manage shift coverage, annual leave, and sickness records to ensure service continuity.
Ensure out-of-hours job allocation is managed effectively and in line with customer SLAs.
Handle customer escalations and ensure timely resolution.
Prepare shift handovers, operational reports, and management updates.
Maintain accurate records across all operational systems and platforms.
Support recruitment, onboarding, and training of new employees.
Develop existing staff and identify opportunities for progression and skill development.
Assist with candidate sourcing, shortlisting, and interview coordination.
Analyse operational performance and identify opportunities for improvement.
Support process improvements, workflow enhancements, and service delivery initiatives.
Act as a key liaison between the Call Centre, Engineers, Contract Managers, Customers, and Department Managers.
Conduct regular customer review meetings and deliver KPI and SLA performance presentations.
Ensure compliance with company procedures, GDPR, and data protection requirements.

Essential Requirements:

Previous experience in a Team Leader, Supervisor, Senior Agent, or similar leadership role within a contact centre, helpdesk, service desk, or customer service environment.
Proven experience leading, coaching, and developing teams.
Strong customer service and stakeholder management skills.
Excellent communication skills, both written and verbal.
Experience working within a fast-paced and reactive operational environment.
Strong organisational, planning, and administrative skills.
Ability to manage multiple priorities while maintaining attention to detail.
Experience producing reports and analysing performance data.
Good working knowledge of Microsoft Office, CRM systems, scheduling software, and reporting tools.
Strong problem-solving and decision-making abilities.
Flexible approach to working hours to support operational requirements.

What We Are Looking For:

Proactive and self-motivated.
Strong leadership and people management skills.
Results-driven with a focus on service excellence.
Calm and effective under pressure.
Strong attention to detail and commitment to quality.
Positive, professional, and collaborative approach.
Adaptable and able to respond to changing operational demands.
Confident managing customer relationships and escalations.
Committed to developing both personal and team performance.
Passionate about delivering exceptional customer service.

What We Offer

Competitive salary.
Company pension scheme.
Death in Service benefit.
Employee Assistance Programme.
Free on-site parking.
Full training and development support.
Career progression opportunities.
Supportive and professional working environment.

Quest Medical UK Ltd is an Equal Opportunities Employer and is committed to creating an inclusive workplace where everyone is treated fairly and with respect.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Additional leave
Bereavement leave
Company pension
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Licence/Certification:

UK Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

helpdesk team leader jobs in halling, ken

Call Centre Team Leader

Operational IT Manager

Events Logistics and Operations Officer

Senior IT Support Technician

Middle Office Desk Support Analyst

Relationship Director

Customer Support Consultant - UK

Enhanced Due Diligence Associate

Control Room Operative – Nights 42hrs - Lakeside Shopping Centre

Head of Pre-Trade Technology

Head of Service for Corporate Parenting

Senior Product Manager, Fund Administration

Contract Manager (Mobile)

Payment Products Commercialisation Manager

Facilities Co-Ordinator - 6m FTC

Investment Manager - HSBC Ventures

Product Associate Director, Private Assets

Senior Product Design Manager - Custody Product

Head of Commercial and Contract Management Real Estate Services

Senior Account Manager-Securities Services

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