Call Centre Agent – Hull, HU1 3HA
Start date: 7 September 2026
Salary: From £26,500.76 (40 hrs/week), rising with experience
Bonus: Monthly bonus scheme, around £2,000 extra per year
Hours: Choice of 35, 37.5 or 40 hour contracts
Shifts: Rotational Mon–Fri 8am–8pm and Sat 9am–5pm (2 in 4 Saturdays, with a weekday off in lieu)
Location: Hull city centre, a short walk from Hull Interchange. Hybrid working available once competent and confident in you role
Holiday: 31 days (pro rata), including bank holidays
About the role
Do you have an empathetic approach? Are you comfortable exploring customers circumstances in order to support them back into financial health? Do you have great attention to detail and prioritisation skills?
If so, we would love to hear from you! Join our TSB team as a Call Centre Agent, supporting customers on their journey back to financial wellbeing. You'll be the first point of contact for people who need empathy, patience, and practical help.
What you'll do
- Handle inbound and outbound calls, spotting patterns and identifying potentially vulnerable customers
- Use active listening and effective questioning to guide customers toward the right outcome
- Deliver difficult news with care and professionalism
- Accurately record interactions across multiple systems, keeping data compliant with regulatory standards
- Share insights with colleagues and contribute to a supportive team environment
What we're looking for
- Strong communication and active listening skills
- Empathy and resilience – comfortable having difficult conversations
- A team-first attitude and commitment to 5-star customer service
- Good attention to detail when working across multiple systems
Training
4-week paid training programme with a dedicated L&D Trainer, based at our Hull office (Mon–Fri, 8.30am–4pm). You'll learn about vulnerability and support needs, regulation, our systems, and effective questioning techniques.
Benefits
- Monthly bonus (£2,000/year potential)
- Hybrid working once competent and confident
- 31 days holiday (pro rata) including bank holidays
- Healthcare perks – gym discounts, eye tests, Employee Assistance Programme
See what your future colleagues say: https://youtu.be/fM3-4cqZdA?si=JtQgVJNc2KGROvZf
Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.
We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Work Location: In person
