Security Officer
Reporting to: Manchester Site Security Manager
Position: - Permanent/Core
Rota Pattern: – 6 on 3 off (3 days, 3 nights, 3 off)
Hours: - 12 hours per shift
Pay: - £13.54 an hour
Day shifts timings: - 07:00 to 19:00
Night shifts timings: - 19:00 to 07:00
Qualifications:
- Skills for Security trained & certificated
- SIA licensed
- First Aid trained & certificated
- ACT Awareness certified (desirable)
- IT literate
Previous Experience
- Corporate Customer Services background (desirable)
- Ability to use MS Windows and MS Office applications
- A sound understanding of electronic security Access Control & CCTV systems (desirable)
Personal Skills
- Physically fit to fulfil active job role requirements
- Ability to work proactively/independently, part as a team, pay attention to detail and use intuition
- Work collaboratively with colleagues and supervisors.
- Customer Facing/front of house skills
- A high standard of bearing and turnout
- Excellent telephone manner
- Ability to demonstrate a commitment to delivering a high-quality service
- Ability to liaise with others at all levels including senior management and customers clients
- Ability to work within established procedures and contribute positively to any improvements
- Application of conflict management in support of conflict de-escalation and resolution
- Disciplined and Professional attitude
- Proficient in written and oral communication
- Computer literate and good administration skills
- Ability to deal with and control emergency situations
- Be familiar with and understand the principles of the Health and Safety at Work etc. Act 1974 whilst adopting and maintaining Safe Working Practices and in line with client Health & Safety Statement of Intent
- Comply with Site commitment to corporate social responsibility and in support of the Environmental Sustainability Statement and Goals
- To read, understand and comply with site Code of Conduct
- Ability to remain flexible to personal tasks whilst contributing to the role as a ‘team player'
- Excellent time keeping
- Should be proactive and self-motivated
- Required to be flexible in support of covering staff holidays, sickness or extra cover when required.
Responsibilities & Specific Tasks
- Protection of Life, Protection of Property, Prevention of Crime, Prevention of Loss and Waste
- Develop and maintain first class customer service relations with client staff, all visitors, business partners, key stakeholders, including site security team
- Monitoring of CCTV, Access Control when required and other protective systems, and act as a first line response to activations, faults & incidents
- To attain and maintain a high level of knowledge of the Site Assignment Instructions and Emergency Procedures and their local implementation, including - building lock downs, shelter in place, emergency evacuation and first aid response in line with training level capacity
- Document everything: produce timely reports of incidents and alarm activations, check & log reports submitted by the security team whilst taking appropriate action, including administration of all site-based and client documentation
- To log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff
- Escorting of contractors and cleaning operatives in line with agreed procedures
- Conduct fire watch and loss prevention patrols (internal & external) in line with agreed policy and procedures
- To manage and control the car parking list, visitor, contractor and temporary staff access passes and keys in line with Corporate Security standards and procedures
- To provide ad-hoc cover for BNY receptionist for breaks as required, including support to on-site client events
- To react positively and professionally in support of security operations and emergency situations as required
- Successfully complete site induction training to satisfactory standard, including completion of the Op Warden Trigger Plan, site training module within the designated training period; and any other Corporate Security training courses deemed appropriate by Corporate Security Management
- Complete satisfactory probationary assessment as part of personal training and development plan
Operational Duties
- Maintain a robust high visibility security posture in support of Denial/Detering/Detecting crime
- Maintenance of comprehensive site patrolling program in support of risk identification and prevention
- Application of excellent situational awareness in relation to maintaining a high level of security and safety risk awareness, by being inquisitive while exercising caution and good judgement at all times
- Observation and surveillance skills to include risk and threat identification
- Application of SCaN principles and Power of Hello commensurate with countering risk of Hostile Reconnaissance
- Speedy and accurate reporting of suspicious activity
- Have a clear understanding of guidance and response relating to Trespass & Aggravated Trespass, Static Protest and Protest in Place situations
- Understanding of risk specific to social media Auditor attention and application of NPSA guidance pertaining to the CALM approach
- Ability to act immediately in support of Emergency Response, including maintaining control, provide assistance and coordinate with emergency services
- Fulfil loading bay rotation duties in support of receipt of mail/parcel/courier deliveries to BNY
- Competency in operating mail X-ray scanner, including identification of suspicious packages commensurate with PAS 97 Mail Screening and Security Specification
- Subject to experience and skill level, be prepared to step up to cover FoH, CCTV Controller or shift Supervisor role, under direction and supervision of site Security Manager
- To maintain appropriate and timely contact with both the client and Mitie management in accordance with specific instructions and routine duties
- To follow and comply with all routine site operating procedures
- To maintain communications with BNY Global Corporate Security management and London Command Centre (LCC) in support of local and wider regional operations.
