The closing date is 6th Sep 2026
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Anticipated Interview date(s) 28th and 29th October 2026
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Job summary
Are you an organised, adaptable, and proactive individual who enjoys variety in your work. We are looking for a Flexible Business Support Administrator to join our Physical Health Service, providing essential support across multiple teams.
No two days are the same in this role. While you will provide reception cover when required, your primary focus will be supporting three different teams across the service, stepping in where demand is greatest and ensuring our patients and staff continue to receive an excellent service.
This is a unique opportunity to develop a broad understanding of physical health services, build relationships with a wide range of professionals. The role is ideal for someone who thrives in a fast paced environment, enjoys learning new skills, and takes pride in making a real difference.
Key Responsibilities
Provide a welcoming and professional reception service when required.
Offer administrative support across multiple physical health teams.
Adapt quickly to changing priorities and service needs.
Manage appointments, referrals, correspondence, and patient records.
Support teams during periods of annual leave, sickness absence, and increased demand.
Build effective working relationships with colleagues across the service.
Help ensure smooth day-to-day operations and excellent patient experience.
This role is for 34 hours per week.
For further information about the post or for an informal discussion please call Jane Brown, Business Support Manager on 0300 123 6661.
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Main duties, tasks & skills required
To support the Reception, Therapies, Community Paediatric Medical and Community Nursing Service.
To work as part of a skill mix team to provide comprehensive administrative support to the service
To effectively prioritise and manage own workload and oversee workload of team as necessary, whilst maintaining confidentiality and diplomacy at all times, as you will be working with extremely confidential and sometimes distressing information
To work flexibly and be willing to cover any administration tasks across the wider Business Support teams
Produce letters and/or emails using standard Trust templates, ensuring accurate filing, recording and distribution
To work without direct supervision and show extensive use of initiative in prioritising and making decisions in relation to effectively supporting the smooth operation of the service
To carry out other duties as necessary to meet the changing needs of Solent NHS Trust, in accordance with management requirements and appropriate to banding
All duties will be carried out within the Trusts Information Governance, recording, and data sharing procedures and guidance
Occasional home working at weekends will be required.
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About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
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Job description
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
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Person specification
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Qualifications
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Essential
I.T skills and Knowledge
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Desirable
GCSE English and Maths level 4/C or above, or a good standard of general education
Business and Admin NVQ Level 3 equivalent
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Experience
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Essential
Experience of administrative work
Knowledge of maintaining filing systems and collating information
Experience of working in a customer-focused environment
Experience of working in a constantly changing environment without direct supervision
Ability to work as part of a team
Ability to input accurately to electronic information systems
Ability to input accurately to electronic information systems
Good time management skills
Self-motivated and organised
Flexible and adaptable to meet competing priorities and changing working practices
Good working knowledge or windows-based packages
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Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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For help with your application, contact:
Jane Brown
[email protected]
03001233797
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Pay scheme
Agenda for Change
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Band
Band 3
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Salary
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£25760.00 to £27476.00 Hourly
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Contract
Permanent
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Working pattern
Part-Time
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Reference number
348-CFS-12213
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Job locations
Adelaide Health Centre, Western Community Centre
William Macleod Way
Southampton
Hampshire
SO16 4XE
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Attachments
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Job Description
HIOW JDPS Band 3 reception & teams.pdf – 460KB Opens in a new window
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Additional document 1
EmployeeBenefits_hiowh_v1-compressed_3.pdf – 1001KB Opens in a new window
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