Reservations improvement manager Work, Jobs in Hamble, Ham (with Salaries)

Reservations Improvement Manager
Carnival UK —Southampton
- Full-time
- Data analysis skills
- Leadership
13d
Service Manager - Toyota
Snows Group —Hedge End
- £55,000 a year
- Full-time
- Customer service
- English
- Team management

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Reservations Improvement Manager
Carnival UK —Southampton
Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK08, offered as a full-time position…
13d
Service Manager - Toyota
Snows Group —Hedge End
Deal with customers’ complaints personally where necessary and utilise a Service Department goodwill budget when appropriate. Fluent written and spoken English.
£55,000 a year

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Reservations Improvement Manager

Carnival UK -
Southampton

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Job details

Full-time
13 days ago

Qualifications

Data analysis skills
Leadership

Full job description

Job Description

Our Holland America Line & Seabourn Contact Centre Operations (CCO) team is in search of a Reservations Improvement Manager, who is crucial in supporting our CCO direction and nurturing a high-performing team. Your accountabilities will include:

Lead improvement initiatives across reservations processes and drive continuous improvement

Deliver and develop training programmes for existing and new team members

Support onboarding and capability building within the team

Conduct audit and compliance activities and identify process efficiencies across reservation systems

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK08, offered as a full-time position, on a permanent basis, we offer hybrid work including up to three days from home.

Requirements: Your Expertise and Leadership
To thrive as a, Reservations Improvement Manager within the Holland America Line & Seabourn CCO team, we're looking for:

Strong Excel capability and data analysis skills

Experience with reservation systems (e.g., Polar or similar)

Ability to manage audit and compliance activities

Capability to design and deliver structured training content

Strong focus on driving continuous development of our people

About You: A Catalyst for Change
We believe that diversity enriches our team. We're interested in candidates who:

Have strong attention to detail and a structured, methodical approach

Are focused on continuous improvement and process optimisation

Can train, coach and develop others effectively

Bring a proactive and solution-oriented mindset

Why Join Us?

Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.

Read our employee experience guide to learn more about life as a Carnival UK colleague here.

Employee Discounted Cruising plus Friends and Family offers

Regular office events including live entertainment, lifestyle events and charity partner fundraisers

Extensive learning and development opportunities

Employee-led networks

Company paid Health Cash Plan and health assessment

Discounted retail and leisure via discounts portal

Minimum 25 days leave and bank holiday allowance

Take the Next Step

Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.

Recruitment Journey

For more information on your recruitment journey, please visit our Candidate Journey Map.

For roles which we determine are subject to a Basic BS check:

Any offer of employment for this role will be conditional upon the satisfactory completion of a Basic DBS check. A criminal record will not automatically bar you from employment; any information disclosed will be considered fairly and proportionately in light of the responsibilities of the role.

#LI-Hybrid
#CUK
#Job Functions: Operations; Project Management; Training
#LI-KP1

About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.

Apply Now

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