Team leader Work, Jobs in Hamilton (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Care Team Leader
Sanctuary Care —Hamilton
- £15.45 an hour
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
Farmhouse Inns - BRA_102 —Blantyre
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
Advanced Team Lead
Finsbury Food Group —Hamilton
- Full-time
- Supervising experience
- Bakery
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Team Leader
Home Bargains —Stirling
- £32,032 a year
- Supervising experience
- Store discount
- Annual leave
Quick apply
Team Leader
Greene King —East Kilbride
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
Team Leader - FULL TIME
KFC Wishaw - Glasgow Road —Wishaw
- Up to £14 an hour
- Full-time
- Restaurant
- Employee discount
13d
Team Leader
Hungry Horse - BRA_104 —East Kilbride
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
Technical Team Leader (Application Support)
CGI —Glasgow
- Full-time
- Java
- SQL
- JavaScript
Quick apply
Applicant Contact Team Leader
Ministry of Justice —Glasgow
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
7d
Team Leader
The Perfume Shop —Glasgow
- £14.49 an hour
- Sales
- IT
- Leadership
- Employee discount
Retail Team Leader
RT Wishaw Ltd —Wishaw
- £13.25 an hour
- Part-time
- Management
- Supervising experience
- Team management
Quick apply
3d
Applicant Contact Team Leader
Criminal Injuries Compensation Authority —Glasgow
- £29,303 - £31,061 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
7d
Team Leader
Card Factory —East Kilbride
- £13 an hour
- Leadership
11d
Production Team Leader - Backshift
Albert Bartlett —Airdrie
- £14.26 an hour
- Overtime
- Quality control
- Leadership
- Communication skills
- Free parking
Quick apply
Team Leader
Pub & Social - BRA_202 —Lanarkshire
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
Team Leader
THE NATIONAL AUTISTIC SOCIETY —Mauchline
- £32,285.76 a year
- Full-time
- Driving
- Annual leave
- Employee assistance programme
5d
Shift Lead
B&Q —Coatbridge
- £27,709.50 a year
- Full-time
- Annual leave
- Employee assistance programme
11d
Team leader
Costa Limited —Milngavie
- £13.75 - £14.75 an hour
- Full-time
- Fast casual restaurant
- Communication skills
- Employee discount
Quick apply
14d
Team Leader
Glenshire Group —Glasgow
- £13 - £14 a day
- Part-time
- Supervising experience
- Employee discount
- Referral programme
Quick apply

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Customer service
Organisational skills
Leadership
Communication skills

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

team leader jobs in hamilton

Service Desk Team Leader - Glasgow Head Office

Care Team Leader

Team Leader

Advanced Team Lead

Team Leader

Team Leader

Team Leader - FULL TIME

Team Leader

Technical Team Leader (Application Support)

Applicant Contact Team Leader

Team Leader

Retail Team Leader

Applicant Contact Team Leader

Team Leader

Production Team Leader - Backshift

Team Leader

Team Leader

Shift Lead

Team leader

Team Leader

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