Claims assessor Work, Jobs in Hampshire (with Salaries)

Claims Customer Service Agent (FTC 15 months)
Tedaisy Insurance Group Limited —Salisbury
- £24,000 - £24,500 a year
- Customer service
- Communication skills
- Employee assistance programme
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Claims Customer Service Agent (FTC 15 months)
Tedaisy Insurance Group Limited —Salisbury
Claims customer Service Advisors are instrumental in ensuring new and existing customers experience outstanding service via all communication channels (E-mail,…
£24,000 - £24,500 a year
Quick apply

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Claims Customer Service Agent (FTC 15 months)

Tedaisy Insurance Group Limited -
Salisbury

Quick apply

Job details

Permanent
£24,000 - £24,500 a year

Benefits

Company pension
Employee assistance programme

Qualifications

Customer service
Communication skills

Full job description

Claims Customer Service Agent

Join an award-winning workplace where your contribution truly makes a difference. Named

Best Workplace 2026 and recognised in the Top 100 Best Workplaces for Development, we're committed to creating an environment where our people can grow, thrive, and succeed.

Are you looking for a phone-based customer service role in the insurance industry join our friendly team in Salisbury. We offer great benefits, including £500 each year to spend on your own wellbeing and your birthday off paid.

Claims customer Service Advisors are instrumental in ensuring new and existing customers experience outstanding service via all communication channels (E-mail, telephone, socials & live chat).

Key Responsibilities

Building rapport with internal and external customers and vet practices to establish excellent communication & relationships.
Respond to all written and phone enquiries in a prompt and professional manner.
Assist to ensure targets and performance standards are consistently achieved in line with corporate, and regulatory requirements.
Ensuring company service standards are always met
To continue to improve the customer/broker experience ensuring they receive a professional and efficient service as well as identifying solutions for improvements and enhancing the customer service provisions
Maintain high quality output and achieve SLAs and KPIs.
Assist Claims with calls and contacting vets to obtain all information required in the claims assessments
Accurate and regular data entry.
Processing quotes from customers directly in an accurate, compliant and timely manner.
Take ownership and support the Claims teams (Admin/Assessors).

About you

Confident in the use of Microsoft packages
Excellent attention to detail with the ability to work under pressure
Strong team player with great organisation skills
Proactive approach to problem solving and work in general
Excellent written and verbal communication skills
Previous experience of working in a customer focussed environment
Previous telephone experience (desirable)
Willingness to take on a variety of tasks
Experience of working to time-based target
Ability to prioritise workload and organise time efficiently

What We Offer

23 days holiday per year (increasing with length of service)
Your birthday off (paid)
4 x salary life assurance
Company pension
Healthcare including 24/7 GP advise & mental health helpline
Employee assistance programme

Interested? Click apply today!

Company Overview

Tedaisy Insurance Group, a leading UK InsureTech, consisting of Tedaisy Underwriting Limited, Tedaisy Insurance Brokers Limited, Tedaisy Claims Limited and Tedaisy Technologies Limited, provides a full suite of online insurance solutions for pet and travel markets. Together, we bring value to every element of the insurance chain. We use data and automation to deliver market leading products with a superior customer experience, whilst maintaining competitive and fair pricing.

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Claims Customer Service Agent (FTC 15 months)

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