Patient pathway officer contact centre Work, Jobs in Hampstead, Eng (with Salaries)

Patient Concierge Officer - Bank
Bupa —South West London
- £14.36 an hour
- Full-time
- Hospitality
- Organisational skills
- Front desk
- Gym membership
- Referral programme
Quick apply
Private Patient Administration Officer
The Royal Marsden NHS Foundation Trust —Wallington
- £32,199 - £34,876 a year
- Full-time
- Phone etiquette
- Communication skills
7d
Patient Concierge Officer
Bupa —South West London
- £29,000 a year
- Full-time
- Hospitality
- Organisational skills
- Front desk
- Annual leave
- Employee discount
Quick apply
Care Coordinator
The Evewell —London
- £34,000 - £37,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Employee discount
- Bereavement leave
Quick apply
5d
Scientific & Procedure Advisor - £37,456-£42,084 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —London
- £37,456 a year
- Full-time
- Maintenance
- Master's degree
- Analysis skills
- Annual leave
- Sick pay
19h
Hospital Concierge Officer
Bupa —South West London
- £29,000 a year
- Full-time
- Hospitality
- Organisational skills
- Front desk
- Employee discount
- Gym membership
Quick apply
Senior Scientific Assessor - £46,160 - £51,666 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —London
- £46,160 - £51,666 a year
- Full-time
- Presentation skills
- Travel
- IT
- Annual leave
- Sick pay
4d
Brain Consortium PPI/E Coordinator
The Royal Marsden NHS Foundation Trust —Sutton
- £45,953 - £54,254 a year
- Part-time

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Private Patient Administration Officer
The Royal Marsden NHS Foundation Trust —Wallington
To answer telephone calls as per quality service standards, demonstrating an excellent phone manner, contact handling skills and active listening.
£32,199 - £34,876 a year
7d
Access Arrangement Officer
Inspired —London
Updating school MIS systems to reflect approved access arrangements and updating the Exams Office for implementation.

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Patient Concierge Officer - Bank

Bupa -
South West London

Quick apply

Job details

Full-time
£14.36 an hour

Benefits

Additional leave
Private dental insurance
Cycle to work scheme
Employee mentoring programme
Free flu jabs
Company pension
Private medical insurance
Gym membership
Referral programme

Qualifications

Hospitality
Organisational skills
Front desk
IT
Communication skills

Full job description

Job Description:

Hospital Concierge Officer (Bank)
Cromwell Hospital, London SW5 0TU

£14.36 per hour

Shifts will be Monday to Friday with varying shift patterns between the hours of 05:30am and 8pm.

We make health happen

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

We are looking for a Hospital Concierge Officer who will provide an effective welcome service to all Patients, Consultants and Visitors. You will act as first point of contact ensuring that the highest level of customer care and service are always maintained in line with Cromwell Business Standards.

You'll help us make health happen by

First point of contact to all visitors to the hospital.
Using scheduling software to identifying Patients/Visitors welcome pathway requirements and facilitating next steps.
Logging patient arrivals onto hospital system to monitor patient flow and manage any delay or wait times appropriately.
Direct patients/visitors to the correct hospital departments.
Room orientation for all Daycase/Inpatients arrivals.
Keep up to date with hospitals recommended taxi services and hotels to ensure support to hospital visitors.
Assist International Patients with their inquiries, liaising with the hospital's international patient centre to secure interpreters.
Liaising with housekeeping, cleaning and groundskeeping staff to ensure that safety and cleanliness standards are maintained.

Key Skills / Qualifications needed for this role

Proven experience of delivering customer services to an exceptionally high standard in a private healthcare or luxury hospitality environment
Front of House/Reception experience
Great communication skills including conflict resolution
Passionate about the patients journey
Strong interpersonal skills with empathetic nature
Ability to interact with IT scheduling systems whist maintaining a high level of personal interaction with patients
Self-motivated and proactive when problem solving
IT Literate
Excellent organisational skills

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role.

Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.

Please be aware that if you're successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

Time Type:

Full time

Job Area:

Administration

Locations:

Cromwell Hospital London

Private dental insurance, Additional leave, Health & wellbeing programme, Referral programme, Cycle to work scheme, Employee mentoring programme, Paid volunteer time, Financial planning services, Gym membership, Free flu jabs, Private medical insurance, Company pension

Quick apply

Refine Your Search

patient pathway officer contact centre jobs in hampstead, eng

Patient Concierge Officer - Bank

Private Patient Administration Officer

Patient Concierge Officer

Care Coordinator

Scientific & Procedure Advisor - £37,456-£42,084 p.a. + benefits

Hospital Concierge Officer

Senior Scientific Assessor - £46,160 - £51,666 p.a. + benefits

Brain Consortium PPI/E Coordinator

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