Senior desktop support technician Work, Jobs in Hampton, Eng (with Salaries)

Senior IT Technician
Colets —Thames Ditton
- £35,000 a year
- Hospitality
- Customer service
- SQL
Quick apply
13d
Junior Infrastructure Technician
Hampton School —Hampton
- Monday to Friday
- Customer service
- Windows
- Classroom experience
- Annual leave
Quick apply
12d
IT Technician
Marylebone Boys' School —London
- £35,000 - £40,000 a year
- SharePoint
- School
11d
Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
13d
IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
End User Support Technician
Thales —Crawley
- Weekend availability
- Windows
- Annual leave
- Employee discount
Senior Technician, IT Infrastructure
Ryan, LLC —London
- Full-time
- Windows
- Project management
- Bachelor's degree
- Gym membership
Operations Engineer
BBC —London
- £45,000 - £55,000 a year
- Weekend availability
- Travel
- Computer networking
Sr IT Systems Engineer
Palo Alto Networks —London
- Full-time
- Analysis skills
- Bachelor's degree
- APIs
12d
Service Desk Analyst
ECI —London
- Full-time
- Azure
- Microsoft Outlook
- Customer service
1d
Service Desk Analyst
ECI - United Kingdom —London
- Azure
- Microsoft Outlook
- Customer service
Quick apply
IT Operations Engineer
VERNE —London
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
Quick apply
13d

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Junior Infrastructure Technician
Hampton School —Hampton
The post holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom they are responsible, or with whom they come…
Quick apply
12d
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Bracknell
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure. Travel may be required up to 10% of the time.
8d

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Senior IT Technician

Colets
Thames Ditton

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Job details

Fixed term contract
£35,000 a year
13 days ago

Qualifications

Hospitality
Power BI
Customer service
SQL
Firewall
Analysis skills
IT support
Computer networking
SharePoint
IT
Communication skills
Intune

Full job description

Job Purpose:

To support and develop the IT ecosystem at Colets in conjunction with the Head of IT, ensuring a reliable, secure and efficient technology environment for staff, members and guests.

The role will provide senior technical support across the organisation, act as an escalation point for complex issues, contribute to IT projects and provide advice and recommendations on opportunities to improve systems, processes and ways of working.

Role and Responsibilities:

Provide 1st, 2nd and occasional 3rd line support across the organisation.
Act as an escalation point for complex technical issues and major incidents.
Support business continuity and resilience planning for critical IT systems.
Proactively identify opportunities to improve IT systems, processes and user experience.
Review existing workflows and recommend efficiencies through automation and better use of technology.
Advise departmental managers on technology solutions to support operational requirements.
Support cyber security initiatives including patching, access management and staff awareness.
Assist with management of Microsoft 365 administration including Exchange, Teams, SharePoint and Intune where appropriate.
Maintain asset registers and support hardware lifecycle planning.
Produce and maintain technical documentation, user guides and process maps.
Deputise for the Head of IT where required.
Support procurement decisions and provide technical input into supplier selection and contract renewals.
Assist with budgeting and planning for future IT investment.

Cultural / Values

Commit to the company values and personality.

Our Values:

Welcoming – We do things a little differently around here, not just another corporate gym

Supportive – Of our community, members and each other – We genuinely care

Authentic – We are inclusive, unpretentious and trustworthy – Not for profit

Our Personality:

Motivated – Engaged, part of the family and driven to make a genuine contribution

Friendly – Outgoing, enthusiastic and able to engage with both colleagues & customers

Proud – Positive – has a ‘can do’ energy that brightens up those around them

KPI’s:

IT Tickets closed per month >95% of opened

Service Satisfaction >80%

Qualifications / Educational Requirements:

Essential

Experience providing 2nd line IT support in a multi-site or complex environment.
Experience administering Microsoft 365 environments.
Experience managing relationships with third-party suppliers and MSPs.
Experience with networking fundamentals including switches, Wi-Fi and firewalls.
Experience with Windows desktop and server environments.

Desirable

Experience in hospitality, leisure or membership organisations.
Experience with SQL, Power BI and Power Automate.
Experience with access control, CCTV, telephony or payment systems.
Relevant Microsoft or industry certifications.
Experience within a Fitness or Leisure space

Preferred Skills:

Sound understanding of computer systems (hardware/software), networks, telecommunications

Strong analytical and problem-solving skills

Experience with Power Automate and Power Bi

Strong knowledge of SQL

Strong Knowledge of Microsoft 365

Highly developed technical specification writing skills

Ability to communicate complex topics simply

Great Attention to detail

Customer service skills

Experience managing third parties and managing MSP to a high level of delivery

Ability to prioritise effectively in a fast-moving operational environment.

Ability to balance hands-on technical work with strategic improvement initiatives.

Strong stakeholder management and communication skills.

Commercial awareness and ability to identify cost-saving opportunities.

Additional Notes:

Contract Type: 12 Month Fixed Term Contract

This role has been created to support the continued development and resilience of the IT function during a period of organisational change and major technology projects.

Quick apply

Refine Your Search

senior desktop support technician jobs in hampton, eng

Senior IT Technician

Junior Infrastructure Technician

IT Technician

Helpdesk Technician (1st line)

IT Coordinator/ Helpdesk Technician

End User Support Technician

Senior Technician, IT Infrastructure

Operations Engineer

Sr IT Systems Engineer

Service Desk Analyst

Service Desk Analyst

IT Operations Engineer

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