Healthcare Data Analyst & Web DeveloperJob
Organisation: Harley Street Mental Health
Job title: Healthcare Data Analyst & Web Developer
Department: Digital, Data and Operations
Reporting to: Senior Management Team
Responsible to: Registered Manager and Directors
Location: Altrincham IN PERSON
Contract: Permanent
Hours: Full-time,
About Harley Street Mental Health
Harley Street Mental Health is a CQC-registered specialist mental health service providing private and NHS-funded care across the United Kingdom.
Our services include adult and childhood ADHD assessments, adult autism assessments, psychiatric assessments and treatment, medico-legal and occupational health services, and professional education through the Harley Street Mental Health Academy.
We provide care through both virtual and in-person pathways and work with individual patients, families, clinicians, NHS commissioners, Integrated Care Boards, GP practices and other healthcare organisations.
As our services continue to grow, we are seeking a Healthcare Data Analyst & Web Developer who can help us use data effectively, improve our digital services and ensure that patients, clinicians and commissioners receive accurate, accessible and reliable information.
Role Purpose
The Healthcare Data Analyst & Web Developer will be responsible for developing, maintaining and improving HSMH’s healthcare reporting, operational dashboards, data processes and public-facing digital services.
This is a combined analytical and technical role. The postholder will transform data from clinical, administrative, financial and digital systems into accurate and meaningful information while also supporting the development, security and performance of the HSMH website and associated online services.
The successful candidate will work closely with the senior management, clinical, administrative, finance, marketing and information-governance teams. They will also act as a technical link between HSMH and software suppliers, electronic patient record providers and NHS stakeholders.
The postholder will not make clinical decisions or independently interpret data for the purpose of diagnosing or treating patients. Their role will be to provide accurate information and reliable digital systems that support appropriately authorised clinical and operational decision-making.
Key Objectives
The principal objectives of the role are to:
- Provide accurate and timely healthcare data for operational, clinical-governance, contractual and commissioner reporting.
- Develop dashboards that allow HSMH to monitor patient pathways, waiting times, service performance, outcomes and capacity.
- Improve the quality, consistency and accessibility of information held across HSMH systems.
- Maintain and develop the HSMH website and associated online services.
- Support secure integrations and automation between the website, electronic patient record, booking, questionnaire, communication and reporting systems.
- Improve website accessibility, usability, search visibility, speed and conversion.
- Ensure that digital development and data processing are undertaken securely and in accordance with healthcare information-governance requirements.
- Provide HSMH with greater internal control and oversight of its digital platforms and external technology suppliers.
Main Duties and ResponsibilitiesHealthcare Data Analysis and Business Intelligence
The postholder will:
- Extract, clean, validate, analyse and present data from HSMH’s clinical, administrative, financial and digital systems.
- Develop and maintain automated dashboards and reports using appropriate business-intelligence tools.
- Produce accurate reports for senior management, clinical governance meetings, commissioners, NHS Integrated Care Boards and other authorised stakeholders.
- Monitor activity across private, NHS Right to Choose and directly commissioned services.
- Analyse the patient pathway from referral and registration through assessment, diagnosis, treatment, follow-up, shared care and discharge.
- Develop reporting on referral numbers, waiting times, conversion rates, appointment activity, diagnoses, prescribing pathways, follow-up activity and patient outcomes.
- Monitor operational measures including cancellations, non-attendance, disengagement, report turnaround times, prescribing activity, complaints and service demand.
- Support monitoring of contractual key performance indicators and service-level requirements.
- Produce regular capacity, demand and waiting-list forecasts to support workforce and appointment planning.
- Assist with financial and activity reconciliation, including identifying discrepancies between clinical activity, invoicing and commissioner data.
- Develop equality, diversity and health-inequality reporting where appropriate and legally permitted.
- Produce anonymised or pseudonymised data for audits, service evaluation and quality-improvement work.
- Respond to authorised ad hoc data requests while maintaining appropriate information-governance controls.
- Present complex information in a clear and understandable format for clinical and non-clinical audiences.
- Explain trends, exceptions and data limitations rather than presenting figures without context.
- Maintain clear audit trails showing where reported information originated and how it was calculated.
Data Quality and Information Management
The postholder will:
- Develop and maintain data-quality checks across clinical and administrative systems.
- Identify missing, duplicated, inconsistent or incorrectly coded information and work with relevant teams to resolve it.
- Develop agreed definitions for key measures such as referral received, referral accepted, waiting time, assessment completed, diagnosis made, treatment commenced and episode of care closed.
- Create and maintain data dictionaries, reporting specifications and standard operating procedures.
- Support consistent use of structured fields, clinical codes, templates and outcome measures.
- Work with operational and clinical teams to improve the quality of data entered at the point of care.
- Conduct periodic data-quality audits and report findings to senior management.
- Ensure that changes to reports or calculations are documented, tested and approved.
- Support data-migration, data-cleansing and system-implementation projects.
- Ensure that reports distinguish appropriately between private, NHS-funded and other contractual pathways.
- Help establish a single, reliable version of key operational and performance information.
NHS and Commissioner Reporting
The postholder will:
- Support the production and submission of reports required under NHS contracts, frameworks and Right to Choose arrangements.
- Work with service leads to monitor commissioner-specific performance requirements.
- Produce activity and waiting-list reports by service, referral route, ICB, GP area and other authorised categories.
- Support reconciliation of referrals, completed activity, treatment episodes and invoices.
- Identify potential under-reporting, duplicate reporting or activity that has not been invoiced correctly.
- Maintain an organised schedule of regular commissioner returns and submission deadlines.
- Respond to commissioner data queries in collaboration with the appropriate operational or clinical lead.
- Ensure that identifiable patient information is only included where necessary, authorised and transferred securely.
- Adapt reporting processes when contractual or national reporting requirements change.
Website Development and Maintenance
The postholder will:
- Maintain and develop the HSMH website and related online services.
- Create, edit and test web pages, forms, content templates and interactive features.
- Work with relevant content owners to ensure information about services, eligibility, prices, waiting times and referral routes remains accurate.
- Maintain the NHS waiting-time and postcode-checking functionality and ensure that displayed information is current and reliable.
- Support online booking, enquiry, referral, questionnaire, prescription and course-enrolment pathways.
- Ensure that patient-facing forms are clear, secure, mobile-responsive and easy to complete.
- Develop reusable page templates and components to improve consistency across the website.
- Use HTML, CSS and JavaScript where required to implement or improve website functionality.
- Manage website content through the relevant content-management system.
- Test website changes across commonly used browsers, devices and screen sizes.
- Maintain development, testing and live environments where applicable.
- Use version control and documented release processes for significant technical changes.
- Carry out pre-publication checks for spelling, formatting, broken links, duplicated information, outdated content and incorrect contact details.
- Maintain a clear process for requesting, approving, publishing and reviewing website content.
- Ensure clinical or health-related content has been approved by an appropriately qualified person before publication.
- Work collaboratively with HSMH’s external website agency and other suppliers while maintaining internal ownership of priorities, access and documentation.
Website Performance, SEO and Digital Analytics
The postholder will:
- Monitor website availability, speed, technical performance and user experience.
- Identify and resolve broken links, page errors, indexing problems and other technical issues.
- Monitor website traffic, search performance, referral sources and user journeys.
- Configure and maintain appropriate website analytics and tag-management tools.
- Develop dashboards showing enquiries, bookings, form completions and other agreed website conversions.
- Track how users move between service information, pricing, referral and booking pages.
- Support search-engine optimisation through technically sound page structures, metadata, internal linking, structured data and content recommendations.
- Work with marketing and content teams to improve organic search visibility without compromising the accuracy of healthcare information.
- Monitor Core Web Vitals and implement improvements where reasonably practicable.
- Ensure that analytics and advertising technologies are deployed in accordance with HSMH’s privacy and cookie requirements.
- Provide evidence-based recommendations for improving patient and professional engagement with the website.
- Test changes and measure whether they improve usability, enquiries or completed bookings.
Digital Accessibility and Inclusive Design
The postholder will:
- Ensure that website developments follow recognised accessibility standards, including WCAG 2.2 where applicable.
- Test keyboard navigation, heading structures, colour contrast, text resizing, form labels, error messages and screen-reader compatibility.
- Ensure that digital information is presented in clear and understandable language.
- Consider the needs of people with ADHD, autism, anxiety, visual impairments, learning difficulties, cognitive differences and limited digital confidence.
- Work with service teams to offer alternatives where a digital process may not be suitable for an individual patient.
- Support the preparation and maintenance of an accurate website accessibility statement.
- Record identified accessibility issues and ensure that appropriate remedial action is taken.
- Include accessibility testing within the standard development and publishing process rather than treating it as a one-off exercise.
Systems Integration and Automation
The postholder will:
- Support secure integration between the website, electronic patient record, booking, questionnaire, payment, email, SMS and reporting systems.
- Work with software suppliers to understand available application programming interfaces and integration options.
- Develop or coordinate secure automated workflows that reduce repetitive administrative work.
- Automate regular reports and data-quality checks where this can be undertaken safely.
- Ensure automated processes include validation, error handling, monitoring and clear ownership.
- Maintain technical documentation for integrations, data flows and scheduled processes.
- Test system changes before implementation and document expected and actual results.
- Monitor integrations for failures and ensure that problems are escalated promptly.
- Ensure that automation does not create clinical decisions or send clinically significant communications without appropriate review and approval.
- Support procurement and evaluation of new digital systems by assessing technical compatibility, security, data portability and reporting capability.
- Reduce unnecessary reliance on manual spreadsheets while retaining appropriate checks and controls.
Information Governance, Confidentiality and Cybersecurity
The postholder will:
- Process patient and organisational information in accordance with UK GDPR, the Data Protection Act 2018, the common law duty of confidentiality and HSMH policies.
- Recognise that mental and physical health information is special-category personal data and must receive a high level of protection.
- Follow the principles of data minimisation, purpose limitation, accuracy, security and appropriate retention.
- Ensure that access to data is limited according to role and legitimate business need.
- Use anonymised, pseudonymised or aggregated information wherever identifiable information is not required.
- Support the completion and ongoing maintenance of the NHS Data Security and Protection Toolkit.
- Assist with data-protection impact assessments for new systems, integrations, analytics tools or significant changes to processing.
- Support the maintenance of records of processing activities, information-asset registers and data-flow maps.
- Ensure that credentials, access tokens, development keys and system passwords are managed securely.
- Apply secure development practices and ensure website software, themes, plugins and dependencies are kept appropriately updated.
- Monitor for website vulnerabilities, suspicious activity and unauthorised changes.
- Support regular backups, restoration testing, business-continuity arrangements and incident-response procedures.
- Report actual or suspected data breaches and cybersecurity incidents immediately through the appropriate HSMH process.
- Cooperate with investigations and remediation following data-quality, security or confidentiality incidents.
- Ensure that suppliers processing HSMH information have appropriate contractual, security and data-protection arrangements.
- Never download identifiable patient information to personal devices or unapproved systems.
Testing, Change Control and Documentation
The postholder will:
- Establish proportionate testing and approval processes for reports, website releases and system changes.
- Document technical requirements, data sources, calculations, configurations and dependencies.
- Maintain change logs for material alterations to dashboards, data pipelines, forms and website functionality.
- Carry out user-acceptance testing with relevant clinical, operational or administrative staff.
- Ensure that significant changes have an identified owner, risk assessment, implementation plan and rollback process.
- Maintain technical instructions that allow essential systems and processes to be supported during absence or staff changes.
- Ensure that retired pages, reports and processes are archived or removed safely.
- Review systems and reports periodically to ensure that they remain accurate, useful and proportionate.
Person SpecificationQualifications and Training — Essential
- Degree or equivalent professional experience in data analytics, computer science, software development, information systems, health informatics or a related subject.
- Evidence of continuing professional development in data analysis, web development, information governance or cybersecurity.
- Strong working knowledge of data protection, confidentiality and secure information handling.
Qualifications and Training — Desirable
- Postgraduate qualification in health informatics, data science, business intelligence, software engineering or a related discipline.
- Microsoft, Power BI, SQL, cloud, web-development or analytics certification.
- Training relating to NHS information governance or the Data Security and Protection Toolkit.
- Cybersecurity, Agile, Scrum or project-management certification.
- Formal accessibility or user-experience training.
Pay: £30,000.00-£32,000.00 per year
Work Location: In person
