Cover supervisor Work, Jobs in Handforth, Chs (with Salaries)

Coordination & Compliance Supervisor - Oldham
City Facilities Management (UK) —Oldham
- £33,113 a year
- Full-time
- Supervising experience
- Continuous improvement
- Organisational skills
Supervisor 20 hours
The Entertainer —Stockport
- £13.01 an hour
- Part-time
- Customer service
- Computer literacy
- Supervising experience
Quick apply
2d
Food & Beverage Supervisor
Legends Global (Europe) —Manchester
- Hospitality
- Bar
- Customer service
- Annual leave
- Employee assistance programme
Area Cleaning Supervisor
ELS Recruitment Ltd —Heywood
- £14.50 an hour
- Part-time
- Customer service
- Supervising experience
- Travel
Quick apply
Customer Care Agent
ABM UK —Manchester Airport
- Full-time
- Communication skills
- Employee discount
Quick apply
Mobile Contract Supervisor
BAM UK & Ireland —Manchester
- Monday to Friday
- Customer service
- Presentation skills
- Plumbing
Supervisor (Full-Time)
Pandora Jewelry —Manchester
- £14.80 an hour
- Full-time
- Customer service
- Communication skills
- Employee discount
Cover Supervisor
Abbey Hey Primary Academy —Manchester
- £24,230.72 - £32,061.00 a year
- Full-time
- Experience working with children
- School
- Teaching
Supervisor 37.5 Hours
Trafford Centre —Manchester
- £13.01 an hour
- Weekend availability
- Computer literacy
- Supervising experience
- Computer skills
Quick apply
Technical Services Supervisor
Equans —Salford
- Full-time
- Computer literacy
- HVAC
- Organisational skills
- Annual leave
- Employee assistance programme
Customer Care Agent
ABM —Manchester Airport
- Full-time
- Communication skills
Junior Operations Supervisor
Gopuff —Manchester Central
- Part-time
- Google Suite
- Computer literacy
- Warehouse experience
- Sick pay
Quick apply
Experienced Casino Dealer
Metropolitan Gaming —Manchester
- £26,806 - £27,666 a year
- Weekend availability
- Customer service
- Conflict management
- Employee discount
- Life insurance
Quick apply
Cleaning Operative (part time)
Lady Barn House School —Cheadle
- £12.31 - £12.98 an hour
- Part-time
- Customer service
- Supervising experience
- Organisational skills
Quick apply
12d
Stock Operations Specialist (Supervisor)
Selfridges —Manchester
- Computer literacy
- Team management
Cover Manager
The Lowry Academy —Manchester
- £39,794 - £43,567 a year
- Call to connect
- Management
- Leadership
- Communication skills
- Referral programme
12d
Cover Supervisor
Prospere Learning Trust —Manchester
- £24,998 - £32,061 a year
- Full-time
- Experience working with children
- School
- Annual leave
- Employee assistance programme
Close Protection Operative
Daton Global Protection Group —Manchester
- £150 - £300 a day
- Customer service
- Hotel
- Communication skills
Quick apply
5d
Security Officer
Mitie —Manchester
- £13.54 an hour
- 12 hour shift
- Computer literacy
- Conflict management
- Front desk
Cover Supervisor - St Gregory's Catholic High School
Warrington Borough Council —Warrington
- £19,506 - £25,439 a year
- Full-time
- School

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cover supervisor jobs near handforth, chs

Coordination & Compliance Supervisor - Oldham

City Facilities Management (UK) -
Oldham

Apply Now

Job details

Full-time
£33,113 a year

Qualifications

Reactive maintenance implementation
Technical troubleshooting
Sales support
Pricing
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
CAFM software
Stakeholder liaison
Incident queue management
Mentoring junior staff
CCTV
IT service management
Internal department liaison
Breakdown recovery
Fire detection and alarm systems
Electrical fault diagnosis
Supervising experience
Continuous improvement
Continuous improvement cycles oversight
Organisational skills
Planned Preventative Maintenance (PPM) implementation
Customer support
Professional development mentoring
Multidisciplinary collaboration
Training & development
Fault diagnosis and repair
Leadership
Planned maintenance
Remote diagnostics
Progress tracking
Help desk

Full job description

Location: Oldham Office

Job Function

The Service Development Lead is responsible for driving operational excellence within the fire and security service delivery function The role focuses on improving service efficiency, supporting technical decision-making, managing quotation processes, and ensuring high-quality reactive service delivery

This position acts as a key interface between engineering teams, Service Co-ordinators, Call Planners, and commercial functions, while also providing leadership, guidance, and process oversight across the service desk

Principal Accountabilities

Quote Creation & Management

Prepare accurate and timely service quotations for remedial works, upgrades, and variations
Review engineer reports and identify chargeable works opportunities
Ensure quotes are technically compliant, commercially viable, and aligned with contractual requirements
Track quotation status and follow through to conversion
Support Service Managers in identifying revenue growth opportunities
Ensure service quoted works are planned, tracked, and monitored through to completion

Reactive Call Progression

Oversee and manage the lifecycle of reactive service calls from initiation through to completion
Ensure all incoming service requests are correctly logged within Alarm Master by Service Co-ordinators / Call Planners
Ensure works are in scope, correctly prioritised in line with SLAs, and scheduled to maximise productivity
Ensure faults are diagnosed effectively and progressed without unnecessary delays
Coordinate with engineering teams and service coordinators to maintain SLA adherence
Monitor ‘in progress’ and ‘service incomplete’ jobs to ensure no return visits or out-of-scope works are missed
Escalate critical issues where service delivery is at risk
Receive and act on breached job reports, supporting re-planning and resolution to bring performance back in line
Ensure escalation and chase emails are prioritised and addressed appropriately
Monitor performance and identify process improvements in call handling and resolution

Technical Input for Call Progression

Provide technical guidance to support fault diagnosis and resolution
Assist in determining required parts, labour, and remedial actions for reactive calls
Act as the technical escalation point for complex service issues
Support queries relating to return visits and provide clear direction on required follow-up actions
Ensure compliance with relevant fire and security standards and regulations
Support remote troubleshooting to reduce site visits where appropriate

Planned Preventative Maintenance (PPM) & SLA Compliance

Ensure client PPM visits are planned efficiently and in line with contractual SLA requirements
Monitor PPM delivery to ensure completion within defined service windows
Ensure all client PPM documentation is uploaded to relevant client portals in a timely manner
Drive continuous improvement in PPM scheduling, delivery, and reporting processes

Service Desk Oversight & Coordination

Provide operational support and guidance to Service Co-ordinators and Call Planners
Assist with job queries, scheduling issues, and operational challenges across the service desk
Provide holiday and absence cover support as required
Train, coach, and mentor Service Co-ordinators / Call Planners on processes, systems, and best practices
Ensure consistent adherence to processes, systems (including Alarm Master), and service standards
Promote a proactive approach to workload management and service delivery

Tender Support

Assist the sales and commercial teams with technical input for service tenders and bids
Develop service delivery methodologies and pricing structures for submission documents
Review specifications and ensure proposed solutions meet client requirements and industry standards
Support mobilisation planning for new contracts where required

First Line Equipment Support (Escalations)

Act as the first line of technical support for escalated issues relating to systems and equipment
Provide expert knowledge on fire detection, access control, CCTV, and intruder systems
Liaise with manufacturers and suppliers for technical support and product updates
Maintain awareness of emerging technologies and recommend improvements where appropriate

Key Skills & Experience

Essential

Strong knowledge of components within fire and/or security systems (e g , fire alarms, CCTV, access control, intruder alarms)
Experience in a service delivery, coordination, or technical support role
Experience in quotation preparation and cost analysis
Strong problem-solving and diagnostic skills
Experience managing or supporting SLA-driven service environments
Ability to lead, train, and support service desk teams
Excellent communication and stakeholder management abilities
Strong understanding of service KPIs, SLAs, and operational processes

Desirable

Experience supporting tenders or bids within service environments
Knowledge of relevant standards (e g , BS 5839, NSI Gold requirements)
Familiarity with service management systems (e g , Alarm Master, CAFM tools)
Previous leadership or supervisory experience

Key Behaviours

Customer-focused with a commitment to service excellence
Proactive and solution-oriented mindset
Strong attention to detail and organisational skills
Ability to work under pressure and prioritise effectively
Confident communicator with strong written and verbal skills
Collaborative team player with the ability to influence across functions
Committed to developing others and driving continuous improvement

Performance Measures (KPIs)

Quote turnaround time and conversion rate
Reactive call resolution times (SLA adherence)
First-time fix rate
Reduction in repeat faults
Technical escalation resolution time
PPM completion rates and SLA compliance
Service desk productivity and scheduling efficiency
Contribution to service revenue growth

Apply Now

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cover supervisor jobs in handforth, chs

Coordination & Compliance Supervisor - Oldham

Supervisor 20 hours

Food & Beverage Supervisor

Area Cleaning Supervisor

Customer Care Agent

Mobile Contract Supervisor

Supervisor (Full-Time)